Ossett Surgery

Good doctors, bad receptionist/Booking

Though the GPs and Nurses are great, the appointment bookings and some of the receptionists' attitudes are the things that let down the place. The only way to make an appointment is to call on the same day, either 8 am or 12 pm, and by the time 10 minutes go by, the day is already fully booked. Most of the time, the receptionist is very arrogant and snooty, trying to blame it on me by saying, "You should have called by either 8 am or 12 pm", Which is impossible as I can't even go to the usual bot for 5 mins and then longer due to the queue.

Good GP Practice

Only ever had one issue in all the years with this practice & was very disappointed with the outcome but that was several years ago. Always dealt with in a sympathetic manner and had the treatment/tests carried out professionally and quickly. I have felt able to talk to the person dealing with whatever I have gone with and felt listened too. The appointment system is a pain but I understand the group has thousands of patients. I will be moving away and not looking forward to losing my practice but luckily it’s in the same group.