Ossett Surgery

Compassionate care versus dismissive medical treatment

I've noticed an improvement in care compared to my previous medical providers, and the young receptionist was wonderfully helpful. The phlebotomy staff are truly compassionate and professional - absolutely no complaints in that department. Unfortunately, the other medical practice has recently made me feel like an inconvenience from the moment I arrive. Their approach today was incredibly condescending, particularly when they dismissively suggested I was imagining a lump in my mouth, despite my genuine fear of oral cancer. I left the consultation in tears because they refused to hear my comprehensive list of symptoms and provided no guidance on obtaining a more thorough appointment to address my interconnected health concerns. I'm constantly required to book separate appointments for each individual symptom. While I recognize the financial constraints and pressure to process patients quickly, I implore them to remember our humanity and not treat us as mere statistics. My persistent quest for answers isn't an attempt to be difficult, but a genuine effort to understand and resolve my health issues. Being instructed to self-examine my mouth with a torch, after two doctors implied I was fabricating symptoms, was deeply unprofessional and distressing. The entire experience left me feeling completely devalued and unheard.

Terrible healthcare service with dangerous medical negligence

This healthcare facility is completely inadequate. I desperately needed a nurse to address an infection, but was dismissively redirected to a walk-in centre since no appointments were available for an entire month. They refused to follow up on my treatment, ultimately forcing me to seek hospital care. It's ridiculous how they allow reception staff without medical training to make diagnostic decisions 😑. They've already made a serious mistake by previously prescribing medication that was inappropriate for me.

Excellent healthcare with caring and responsive staff

I've consistently been able to secure an appointment whenever needed. When I call to request a callback, they inquire about my medical concern. If all slots are taken, they check if my situation is urgent that day, and if so, they ensure I get seen. The reception staff are consistently supportive and make every effort to address my healthcare needs. I appreciate the GP callback service, as there are times when professional advice is all that's required without a full consultation. This medical practice is exceptional, and I hold it in very high regard 👍

Compassionate care when i needed it most

During these challenging circumstances, I'm genuinely impressed by the ease of scheduling an appointment. I'm truly grateful that following my accident, I secured a same-day consultation and received exceptional care. The young physician was remarkably compassionate and professional, displaying an outstanding approach to patient interaction. I regret not recalling his name, as he certainly merits recognition. Heartfelt appreciation, Graham.

Dedicated Staff Struggle with Terrible Practice Management

Exceptional healthcare professionals are undermined by truly terrible administrative practices at this medical facility (particularly on the Church Street entrance side).

Friendly staff make medical visit a pleasure

The front desk personnel and healthcare team at this clinic are truly exceptional. They demonstrate remarkable compassion, warmth, and support in everything they do.

Amazing healthcare service with caring professionals

The option to be contacted back is a fantastic feature. The facilities are spotless, and every staff member is friendly and eager to help. We're fortunate to have our National Health Service and this incredible team serving our local area - much appreciation 🫶🏼

Exceptional healthcare through decades of dedicated service

Throughout four decades, I've been a patient at Church St surgery, and I consider myself fortunate. They consistently provide excellent care, and I've never struggled to secure timely appointments, whether via phone or in-person. My diabetic check-ups and recent medical concerns have been handled efficiently and professionally.

Compassionate staff transformed my anxious medical visit

What a fantastic establishment. I was experiencing significant nervousness upon arrival and initially went to the incorrect area. The front desk employee was incredibly compassionate and supportive. In the correct section, the reception staff member welcomed me with a warm, comforting smile and provided reassuring words. Subsequently, another staff member assisted me with parking logistics. Ultimately, the physician was outstanding and went far beyond expectations in addressing my needs. Such an incredible group of professionals. I am truly grateful for how they helped calm my anxieties.

Terrible healthcare delays could risk patient's life

Got a text about scheduling a diabetes phone consultation, but they can't book me for another 5 weeks. Absolutely appalling service - if I were seriously unwell, I could be dead by then. Definitely the most incompetent medical practice in Wakefield.

Improved service at local medical practice

Since merging with Prospect Surgery, this medical practice has significantly enhanced its service quality. I'm now able to secure appointments much more easily. The only drawback is their misleading operating hours - while they claim to open at 7am on Tuesday through Thursday, they actually don't respond until after 8:15am, which is puzzling and should be corrected. Despite this minor issue, the overall experience is quite satisfactory and largely positive. At least they've made notable improvements.

Impossible to schedule a simple visit

Getting a slot with this place is practically impossible. While their service might be top-notch during an actual appointment, I can't confirm that since scheduling seems like an insurmountable challenge.

Frustrating medical practice with inconsistent appointment booking

I've been attempting to secure a medical consultation via phone twice daily for three consecutive days. On 28/02/22, I followed my usual routine: calling in the morning with no available appointments, then ringing back at noon as per their recorded message. After finally getting through at 12:45 PM, I was informed no appointments remained for the day. Frustrated, I visited the surgery during a shift change and inquired about booking a doctor's appointment. Surprisingly, a receptionist offered me a telephone consultation that very afternoon—despite another staff member claiming just 10 minutes earlier that no slots were available. This inconsistency is deeply troubling. How can two receptionists provide such contradictory information? Are they intentionally misleading patients? We had hoped the merger between church street and prospect practices would enhance service quality, but our expectations have been completely shattered. The lack of transparency and communication is unacceptable.

Impossible to schedule an appointment at this clinic

Ever since the merger, scheduling has become an absolute nightmare. The moment the phone lines become available, I dial immediately, only to find myself stuck at number 56 in the queue. By the time I finally reach a receptionist, every single appointment slot has vanished. I'm completely frustrated and at a loss - how on earth is anyone supposed to secure a booking these days????

Quick and easy flu shot experience

Managed to secure a convenient appointment for our influenza vaccination without much hassle or waiting.

Terrible service and long wait for sick child

Absolutely appalling treatment making me wait outdoors with an unwell infant, well past his scheduled consultation time - now 12 minutes overdue! This level of service was never an issue before their organizational merger. I had to escalate my concerns just to secure a slot for him, as they were completely booked by early morning.

Terrible customer service from incompetent staff

Avoid this procedure if the staff lacks basic interpersonal communication abilities or empathy for patients 😡

Exceptional medical care with compassionate and prompt service

I'm absolutely thrilled with the medical practice and their exceptional team. Having recently relocated to this area, I was initially anxious about switching healthcare providers after being with my previous doctors for four decades. I received two routine check-ups promptly without even requesting them, and when I unexpectedly fell ill and needed to see a doctor, their system was impressively user-friendly. Their phone system offered the brilliant option of either waiting on hold or receiving a callback without losing your place in the queue. Within just 10 minutes, I received a return call, secured an appointment for later that same day, obtained a prescription, and was advised to return if my condition didn't improve. This approach is significantly more efficient compared to my former medical practice, where securing an appointment typically took a minimum of two weeks.

Horrible service and terrible healthcare experience

The staff here represent the absolute pinnacle of inefficiency. Should I ever be scheduled for another appointment at this facility, I will categorically decline. This epitomizes the most abysmal standard of healthcare service imaginable.

Compassionate care from a remarkable healthcare team

During my consultation with Dr Johnson about my COPD, he attentively listened to my concerns and promptly organized a home visit for me. Jenny Eastwood was the healthcare professional who came to see me, and I was thoroughly impressed by her professionalism and upbeat demeanor. While I was initially taken aback by the offer of a home visit, Jenny's friendly approach made the entire experience a delightful one. My sincere appreciation goes out to her and the medical team.