Ossett Surgery
Average! (42 reviews)
Average! (42 reviews)
Patient feedback reveals a mixed experience with significant variation across service areas. Clinical staff and reception teams frequently receive praise for their compassionate care, professionalism, and courteous interactions. Many patients report positive experiences with appointment access through the callback system, which allows patients to avoid prolonged waiting on hold. However, appointment availability remains a persistent challenge, with numerous reports of difficulty securing same-day slots through the standard phone booking process, particularly since the recent merger. Long waiting times and inconsistent communication from reception staff have been noted by several patients, with some describing contradictory information about appointment availability.
Administrative processes present additional concerns, including delayed paperwork processing and gaps in patient record continuity following the merger. Some patients report feeling dismissed or disrespected during interactions, particularly regarding communication about their health concerns. The practice environment is generally described as clean and welcoming, and clinical consultations are frequently praised for their attentiveness and responsiveness. Despite these positive clinical experiences, the combination of booking difficulties, administrative inefficiency, and occasional lapses in respectful communication has created frustration for a notable proportion of patients seeking care.
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Patient feedback reveals a mixed experience with significant variation across service areas. Clinical staff and reception teams frequently receive praise for their compassionate care, professionalism, and courteous interactions. Many patients report positive experiences with appointment access through the callback system, which allows patients to avoid prolonged waiting on hold. However, appointment availability remains a persistent challenge, with numerous reports of difficulty securing same-day slots through the standard phone booking process, particularly since the recent merger. Long waiting times and inconsistent communication from reception staff have been noted by several patients, with some describing contradictory information about appointment availability.
Administrative processes present additional concerns, including delayed paperwork processing and gaps in patient record continuity following the merger. Some patients report feeling dismissed or disrespected during interactions, particularly regarding communication about their health concerns. The practice environment is generally described as clean and welcoming, and clinical consultations are frequently praised for their attentiveness and responsiveness. Despite these positive clinical experiences, the combination of booking difficulties, administrative inefficiency, and occasional lapses in respectful communication has created frustration for a notable proportion of patients seeking care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Ian R.
5 years ago
Average!
Frustrating experience with inefficient hospital procedures
Combining two surgical procedures turned out to be an incredibly poor decision, resulting in an excessively prolonged and inefficient process.
Angela G.
5 years ago
Average!
Helpful doctors with mixed communication skills
Yesterday, my daughter visited Ossett surgery for an appointment. After initially reaching out via phone and consulting with a physician, we successfully scheduled a consultation with a familiar doctor. The scheduling process was impressively smooth! As always, the reception staff member was delightful and cheerful. The initial doctor was exceptionally personable - he provided a diagnosis for my daughter and then went above and beyond by consulting a colleague for an additional perspective. While I'm grateful to his colleague for dedicating his time and sharing his professional insights, I found the manner of delivering the second opinion somewhat lacking. I was immensely relieved that my daughter's condition wasn't cause for serious concern, but I took issue with what seemed like unnecessary and unsubstantiated implications. I believe careful communication is crucial in healthcare, and professionals should be extremely thoughtful about their choice of words. Had I departed after the first consultation, I would undoubtedly have awarded a perfect rating.