Pallion Health Centre

Couldn't get through on the phone

Difficult visit

Supportive care when I needed it most

The healthcare professional I saw today was incredibly kind and supportive. I was having a difficult time, and they made a real difference with their compassionate approach. They were absolutely wonderful.

Receptionist and doctors were really efficient

Excellent service from both the front desk team and clinical staff 👏

Reception staff cut calls without listening

I found the reception staff member's approach to handling my call quite dismissive. Rather than taking time to understand my query, the call was ended abruptly, which felt unprofessional. I was simply attempting to request an electronic prescription, yet felt I was not treated with the respect I deserved.

Prescription mix-up left us without essential supplies

My child receives a prescribed nutritional product for a dietary intolerance and requested a new prescription four days prior. Upon visiting the pharmacy, a different medication intended for a separate condition was dispensed instead. The request had clearly specified the nutritional product needed. Fortunately, the pharmacy had a small quantity available, otherwise my infant would have been without their essential nutrition. There are numerous concerns I have about this practice's service standards. However, this particular incident of potentially leaving a young infant without their necessary prescribed nutrition is particularly concerning.

Staff manage pressure well despite challenges

I have been a patient at this practice for a considerable time. I believe the team members face significant workload demands, however I have consistently been able to access appointments or consultations with clinical staff whenever required, including throughout the pandemic period.

Struggled to get appointment for follow-up care

Returned to the practice two months after my initial visit as my arm had not improved. It took two weeks to secure an appointment, during which I was told I needed to wait for physiotherapy. I have now been waiting nine weeks for this service and was advised to pursue private treatment instead, with costs estimated at around £1500. I was also given a letter to contact a specialist line regarding another condition I have been waiting ten weeks to address. However, I was only provided with my own contact number to use. When I called the number provided, they had no record of me. I felt the appointment did not resolve my concerns and left me uncertain about how to proceed with my care.

Helpful support when appointments were hard to find

I understand that during challenging times it can be difficult to secure appointments, but in my situation when I required assistance and medical consultation, the practice supported me throughout the entire process. My household members and I are all registered at this practice and we have consistently experienced positive interactions.

Long wait times and poor communication

Worst doctor's surgery in the area.

Doors don't open when they say they do

The practice states it opens at 8.00 but entry is not possible until 8.30.

Forty-five minute queue left me without an appointment

As someone who has never needed to take sick leave before and was unfamiliar with how to access care, I felt disappointed by the appointment booking process. I was instructed to phone at 8am when slots became available, and I did so as directed. However, after waiting in a queue for 45 minutes, I was informed that all available appointments for that day were taken and advised to attempt booking again the following day. While I recognise that NHS staff perform admirably, I believe the current system has significant limitations and likely creates considerable frustration for those working within it.

Couldn't get through after long phone wait

This practice has been extremely frustrating to deal with. I spent a considerable amount of time trying to reach someone for an appointment without success. It is concerning that accessing healthcare has become so difficult, particularly when other public venues operate without such restrictions. I am considering looking for alternative medical care elsewhere.

Reception staff dismissive during extremely long wait

Attended an appointment, left to travel elsewhere, and returned to find the wait had extended significantly. Upon enquiring about waiting times, received conflicting information from different staff members—initially told one duration, then told another, with denials that waits exceeded certain lengths. Observed that other patients who had arrived after departure were being called through while the original patient remained waiting. When questioning the receptionist about alternatives such as attending another facility, was informed that waiting times would be similarly lengthy elsewhere. After an extended period, was eventually informed the practice was closing and advised to return the following day, with basic self-care guidance provided in the interim. Found the experience frustrating due to inconsistent communication and the length of time spent waiting without being seen. Would recommend considering emergency services for urgent concerns rather than standard appointment routes.

Friendly staff made the busy morning manageable

I had a wonderful experience at the walk-in centre today, with outstanding support from all the staff members I encountered. From the moment I arrived at reception through to my appointment, everyone demonstrated genuine friendliness and attentiveness. Despite the centre being particularly busy during my visit, the team maintained a caring and professional approach throughout. I'm very grateful for the excellent service and dedication shown by everyone involved.

Long-standing practice that's consistently reliable

My spouse and I have been patients at this practice for a considerable time, and we have consistently found it to be excellent across all aspects of the care and service we have received.

Reception staff made me feel genuinely welcome

Five stars to the welcoming receptionist who demonstrates such a genuinely warm and pleasant manner when speaking with patients, creating a truly comforting experience.

Staff dismissal left me waiting four hours

This urgent care facility fell short of expectations in several ways. The staff interactions felt dismissive and the service was sluggish and unhelpful. The waiting experience was frustrating, with an extended period where no progress seemed to be made before being informed that the centre would be closing and suggesting alternative options elsewhere. The overall approach to patient communication and care appeared to lack compassion and responsiveness. This experience would lead me to recommend considering other healthcare providers in the area.

Reception staff were dismissive and unhelpful

The team's manner was unwelcoming.

Long wait outside in the cold with sick child

The facility was disorganised. I contacted 111 regarding my young child who had a high temperature and rapid breathing, and was directed to attend this location. Upon arrival, I was informed they did not open until 10am. When they did open, I was required to wait outside in cold conditions with my unwell child. The queue appeared to move very slowly, and after observing through the window for approximately 25 minutes, I noticed no patients seemed to be progressing through the booking process at reception. I had to leave as my child was becoming distressed and cold. I was very disappointed with both this facility and the 111 service that recommended attending. I intend to escalate this matter further.

Dismissed without examination after long wait

I have been with this practice for many years and have decided to move elsewhere. Today's experience has left me feeling genuinely disappointed. I'm uncertain whether the clinician was having an off day, but after finally securing an appointment following a prolonged period of the same ongoing concerns, I felt the consultation was unproductive. Rather than addressing my issue directly, I was simply offered a repeat of previous medication that has proven ineffective for me. It would have been more helpful if this outcome could have been communicated during the initial phone consultation, sparing me an unnecessary visit. I feel let down by the experience and my confidence in the practice has been significantly affected.