Pallion Health Centre

Appointment booking took far too long

The service felt incredibly sluggish and difficult to believe.

Couldn't get through on the phone

Extremely disappointing experience.

Staff were lovely despite being busy

Attended this evening with my young child who had developed a skin irritation. The team were managing a heavy workload but remained genuinely kind and attentive throughout the visit with my little one.

Long waits with no refreshment options available

The waiting periods at this practice are excessively lengthy. Additionally, there are no refreshment facilities available for patients who may need a drink or snack during their visit, which is particularly inconvenient for younger patients.

Urgent appointment system creates three hour wait

I found it frustrating that despite booking an urgent appointment through the referral service, I still faced a substantial waiting period upon arrival. The system of combining walk-in and scheduled appointments seems poorly organised, making it difficult for either approach to function effectively. The overall experience was disappointing, and I felt the situation was chaotic. I do recognise that the staff are managing under challenging circumstances, though I felt the setup itself is unworkable.

Waited hours while bleeding, staff were dismissive

The standard of care and attitude displayed at this facility was deeply disappointing and concerning. I initially attended another urgent care centre, where I was seen quickly and then directed to this location for faster treatment. Upon arrival, I found the waiting area significantly more crowded than expected. My father had sustained a serious hand injury with significant bleeding, yet we waited approximately three hours while patients with minor ailments were seen ahead of him. The staff member who eventually attended was dismissive and unhelpful in their approach. I would strongly recommend seeking care elsewhere, as I have serious reservations about the quality of service provided at this centre.

Urgent care referral sent me back to GP

Was directed to attend an urgent care centre by 111 following a telephone consultation. Upon arrival, I was assessed by a healthcare practitioner for my throat complaint. They used a mobile phone torch to examine me and subsequently advised that I should follow up with my GP. I found this experience frustrating and felt it did not meet my expectations for the level of care provided.

Long wait, dismissive approach to infection

I waited considerably longer than expected after being directed to attend by the out-of-hours service, as there were no routine appointments available. Upon arrival, I noticed many other patients were being seen ahead of us. My son was experiencing several symptoms including ear discomfort, throat issues, and a fever. The clinician's recommendation was to rest at home and take over-the-counter pain relief. I felt frustrated that no additional intervention was offered and concerned that this approach would prolong his discomfort. I found the visit unhelpful and disappointing overall.

Reception blocked doctor's blood test instructions

I was advised by the clinical team that I needed a blood test during an active episode to help identify the underlying cause, however the reception staff declined to provide the necessary labels and instead indicated that a hospital referral would be required first, with the expectation of future contact. This approach is problematic as any delay means the opportunity to capture relevant results during a symptomatic period may be lost, making diagnosis more difficult. The clinical staff clearly understood what was needed, which is why I've given a one-star rating, but there appears to be a significant disconnect between what the doctors recommend and what reception is willing to facilitate. This situation is frustrating as I'm keen to understand what's causing my symptoms so I can manage my health better and pursue employment without ongoing illness affecting my ability to work and care for my family. Additionally, my wife was told during an appointment that she would need to book a separate visit to present documentation regarding a surgical procedure she requires, rather than having this arranged more efficiently during the initial consultation. These administrative barriers are creating unnecessary delays in accessing the care we both need.

Receptionist handled referral with discretion

Excellent experience overall. The reception staff demonstrated professionalism and discretion, and promptly directed me to the out-of-hours service where I received outstanding care.

Reception staff dismissed my genuine pain concerns

I had a deeply unsatisfactory experience at the out of hours service after being directed there by 111 due to significant pain and an existing health condition. During my assessment, I felt the clinical staff did not take time to understand my medical background before questioning whether my situation constituted a genuine emergency. I was also told that the service was not available for my convenience. I found this approach distressing and chose to leave without receiving any treatment, remaining in considerable pain that unfortunately worsened as the evening progressed. I felt there was a notable absence of compassion or engagement with my concerns. I would not return to this service.

Staff were dismissive and unhelpful throughout

The service at this practice fell short of expectations, and the overall experience was disappointing. The staff interactions were unpleasant, and I would not recommend this practice to others. I had serious concerns about the quality of care provided during my visit.

Urgent care sorted quickly on a Wednesday evening

I must say the care I received this evening was absolutely excellent. It was the Wednesday before Easter, around 6.40pm, when I experienced the sudden onset of what appeared to be a urinary tract infection. Since my regular surgery was closed and I wanted to avoid a difficult night, I attended the urgent care centre and was assessed and treated within ten minutes. The reception staff member was warm and welcoming, and the clinician was comprehensive in their approach and very supportive. I would give this service the highest rating.

Friendly staff made the appointment easy

Excellent experience with a welcoming and supportive team who provided valuable assistance.

Compassionate care from the whole team

I cannot express enough gratitude for the care and compassion demonstrated by the clinical and administrative staff towards my father.

Booking was straightforward and hassle-free

Fairly satisfactory overall. Given the number of critical reviews I've encountered, I wonder what standards some people are applying when the service comes at no cost.