Parc Canol Surgery

Great doctor

Today I had apt with tom foreman at parc canol surgery..what a marvellous caring doctor..a doctor who actively listens..wonderful manner that puts you at ease

Caring staff helped us through tough times

Despite encountering some small challenges, Parc Canol surgery has been incredibly supportive for my son and me during our most challenging moments.

Long wait times ruined my morning

Trying to schedule an appointment by phone in the morning means enduring an absurdly long wait time of nearly an hour, which is completely unacceptable.

Endless waiting and dismissive doctors

An absolute disaster, much like the current state of the NHS. As other reviewers have highlighted, securing an appointment is already a challenging ordeal, with constant friction between the reception staff and the e-consult system. I only reach out to my GP when I am completely out of options and utterly desperate, having exhausted all self-help methods. Even then, attempting to contact them proves futile! When you finally secure an appointment (after a month's wait), you encounter a physician who at best appears indifferent and eager to dismiss you, or at worst talks over you, displays condescension, and emphatically asserts their superiority, despite having no prior understanding of your medical background (there's a consistent pattern of records being misplaced or disregarded, raising questions about the e-consult's purpose when doctors seemingly lack time to review it). Then there are instances where the receptionist schedules you at the incorrect surgery, an error only discovered after an hour of waiting, when they finally inform you! More wasted time for everyone involved! Ultimately, you resort to A&E. 6-8 hour wait? Spending the entire night only to be told "your GP should be handling this"? Absolutely! You're caught in an endless cycle, with the pharmacy adding to the frustration, and predictably, you make no progress. If individuals struggling and desperate cannot access basic care or find a compassionate listener, what alternatives exist? Private healthcare offers no improvement, merely another broken component that also suggests "the NHS should address this" while you are left to deteriorate and suffer. People lose their livelihoods, careers, homes, and stability due to this dysfunctional system, creating a devastating domino effect where no one should endure such hardship in a supposedly advanced nation. Too many individuals are unnecessarily becoming sicker and falling through systemic gaps. It is completely unacceptable.

Quick help when doctor's booked

Parc Canol Econsult has been incredibly helpful when confronted with a lengthy wait for a standard medical appointment. This service consistently keeps your GP informed about your current health situation, and I've always experienced top-notch assistance from them.

Friendly faces at the front desk

The front desk staff at this office are truly exceptional. They consistently provide outstanding service and completely defy the typical receptionist stereotypes!

Quick save after double pneumonia scare

25/08/2025 I want to express my gratitude to the receptionist who helped address my issue last Thursday. Thank you for arranging an on-call doctor to see my father, who was subsequently diagnosed with double pneumonia, admitted to hospital, and is now recovering. Thank you so much!!! The receptionist who initially spoke with my mother just before my call, who adamantly refused to take any action, would have faced serious legal consequences had the outcome been different. Your blatant disregard and offensive attitude towards my mother was shockingly negligent. You must understand that, despite likely lacking training in 1. Customer interaction (which is painfully obvious) and 2. Any medical knowledge whatsoever, you are dealing with people's lives where mistakes can be fatal. Treat every call with the utmost importance, or risk facing legal repercussions for your callous approach. 14/02/2023 The fact that the 'entitled' receptionist spoke condescendingly is absolutely unacceptable. It must be understood that as patients/customers, we deserve respect. The initial call message states all calls are recorded for training purposes - perhaps management should actually listen and implement proper training. Who is overseeing these arrogant receptionists? Despite only calling 1-2 times annually, the service quality remains consistently poor.

Quick and helpful online consultation

I've been utilizing the eConsult platform for 12 months now. Every time I've used it, I've received prompt and helpful replies within a day. While I would ideally prefer an in-person doctor's appointment, I completely appreciate the challenges and limitations healthcare professionals are currently experiencing.

Fast help when I needed it

Prompt response received. Much appreciated.

Confusing and meandering online consultation

The e-consultation process is drawn out and tends to meander away from the original inquiry. If I had the option, I would opt out of using this service.

Quick help without calling the doctor

The medical staff at Parc Canol Surgeries have demonstrated exceptional support. The Econsult service has proven incredibly beneficial and efficient, additionally eliminating the need to make phone calls to the practice.

Frustrating appointment mix-up at park canol

As a professional working in Accident and Emergency, I'm well aware of why A&E departments are overwhelmed with patients who should be consulting their general practitioner. The reception team at Park Canol surgery demonstrate a remarkable inability to handle even the most straightforward task of scheduling an appointment accurately. I arrived for my scheduled consultation after enduring weeks of anticipation, only to be informed that no appointment had been registered. The next available slot is three weeks away, which is particularly frustrating considering the doctor specifically requested to see me. Despite the administrative incompetence, I must note that the medical practitioners themselves are highly skilled, compassionate, and thoroughly professional.

Best experience for a while , not that I visit very often

I visited and seen a new lady dark hair in reception, welcoming and a nice change from previous rude lady I seen the emergency doctor Anne Ueberhorst Who was so thorough and very professional I wanted to review as the two ladies were a welcoming change from previous experiences

Quick and smooth online prescription service

Fantastic service! I submitted a consultation request on Friday and by this morning I had my prescribed medication. Completely satisfied with the process.

Friendly staff at downtown clinic

Exceptional medical professionals who provide top-notch care and expertise.

Impossible to see a doctor here

I'm writing this zero-star review with a clear message: While the physicians themselves are excellent, securing an appointment is akin to attempting an impossible diplomatic meeting. This morning at 08:00, I reached out regarding my ongoing UTI, which has persisted since Sunday, June 15th. I initially received 3 days of antibiotics from the pharmacist on Monday, June 16th, followed by an additional 4-day course on Saturday, June 21st. As my symptoms have progressively deteriorated, I was dismissively told, "Since you have remaining antibiotics, we won't schedule an appointment. Complete an e-consult instead." Upon completing the e-consult, a prominent red warning box indicated an urgent need to speak with medical staff. However, I'm unable to travel to RGH and absolutely refuse to endure endless waiting room hours. Previously, a similar situation resulted in a kidney infection. Despite repeatedly pleading for an appointment, the receptionist was shockingly unprofessional. When I requested to speak with the Practice Manager, their response was, "You'll need to write a letter or email." Seriously? They represent the most incompetent medical practice I've ever encountered.

Quick and helpful morning blood test

Fantastic assistance today - when requested to provide a blood sample, I was accommodated promptly and completed the process within half an hour of the initial request. Much appreciation to Parc Canol for their efficient and quick service.

Quick and convenient medical help

E-Consult offers a user-friendly platform with rapid communication, making healthcare consultations convenient and efficient.

Quick and helpful online doctor service

Utilizing Econsult has simplified my medical consultations, offering a convenient method to connect with healthcare professionals. The doctors consistently reply within their promised timeframe, providing guidance and recommendations that fully meet my needs. Whether I require a prescription or am advised to schedule an in-person appointment, their support has been reliable. Despite Parc Canol being a bustling medical practice, the Econsult system ensures I receive prompt and appropriate medical advice.

Fever and run-around at local clinic

Called the medical center once more today after being redirected to the pharmacy yesterday. When I spoke with the pharmacist, they indicated that my doctor should have addressed my case, especially given my elevated temperature of 38.7. They provided a letter requesting a doctor's consultation within 24 hours from 3 PM yesterday. However, when I followed up today, they were still attempting to avoid seeing me, which is absolutely ridiculous.