Parc Canol Surgery

Tough time getting help at parc canol

Parc Canol offers decent healthcare services, but their communication approach is seriously flawed. The mandatory e-consult requirement creates significant barriers to accessing care. This system likely proves challenging and frustrating for many patients. As someone who infrequently seeks medical attention, I've found my recent experience particularly distressing. Despite submitting multiple e-consults over the past few weeks, my health concerns remain unaddressed, leaving me in prolonged pain and emotional distress. The ongoing inability to receive appropriate treatment has pushed me to seriously contemplate seeking private medical care as an alternative.

Quick help through e-consultation

My interaction with Parc Canol Surgery's telephone service was outstanding. The call was received quickly, and I received top-notch guidance regarding my concern. They seamlessly directed me to an e-consultation, through which I obtained comprehensive assistance with a response arriving the following business day that perfectly addressed my requirements. While I recognize that modern digital technology can seem intimidating for many (and I'm 71 years old!), I found the process surprisingly straightforward and received prompt medical support. I appreciated how this approach was an efficient use of healthcare resources, allowing me to resolve my issue without occupying an in-person appointment that might be more critically needed by another patient. My sincere appreciation goes to Parc Canol for delivering such a smooth and considerate service.

Quick morning visit at surgery

Professional medical practice with competent healthcare providers and well-run facility.

Quick online chat beats phone call

Simpler to use an online consultation compared to calling the medical practice

Thorough doctor who really listened to me

I had an incredible encounter with Dr. Hannant. Although my visit was specifically about asthma, she was comprehensive and meticulous in her examination. When I inquired whether she focused solely on asthma, she explained that her practice is wide-ranging, yet she provided exactly the insights I required with remarkable professionalism. She genuinely heard my concerns, carefully examined my entire medical history, and developed an optimal treatment strategy. Having lived with an asthma diagnosis for over two decades, I can confidently say she's the most supportive physician I've ever consulted. I cannot recommend her highly enough!

Quick and helpful morning econsult

I recently used this medical practice for an online consultation, and they impressed me with their quick response. The very next day, I received my results and prescription. Having been a patient here since childhood, I can confidently say they consistently provide excellent care. The doctors are professional and treat patients fairly, which is why I wholeheartedly recommend them to everyone. My experience has been nothing short of outstanding, and I have absolutely no complaints about their service.

Frustrating pharmacy prescription runaround

As a patient, I understand the importance of a GP's limited time when managing numerous patients. A GP's schedule is precious, and most individuals aim to minimize unnecessary consultations for minor issues. I attempted to handle a straightforward prescription modification without involving the GP directly. However, the pharmacist insisted that I must complete an e-consultation for this simple request. Furthermore, they stated that the matter could not be addressed at the counter and required me to schedule an appointment for the following day. I find this procedure extremely frustrating and an inefficient use of medical resources. I kindly request a review of this approach.

Painful monday morning with useless form

It's frustrating to contact the clinic at 8am on a Monday, being first in line, and having to explain that my wife is in severe pain and struggling to walk, only to be directed to an e-consult form as the preferred method of communication. Apparently, an online form is now considered more effective in assessing a disabled patient's condition than a face-to-face consultation. Even more concerning is the potential 36-hour wait for a response. I'm relieved I didn't call later, as the delay might have been even longer. One has to question the purpose of their phone line if patients are simply expected to complete an online form and wait. The e-consult process itself was incredibly inefficient and circular. The form repeatedly asked the same questions, with painfully slow page loads and unnecessary pauses between fields. It seemed to loop through the same information multiple times before presenting additional questions. The experience was maddening - being forced to repeatedly enter the same details in what felt like an intentionally obstructive system. It's almost as if the clinic is deliberately making it difficult for patients to seek help. Most tellingly, in years of predominantly negative reviews, Parc Canol has barely acknowledged patient concerns. They've responded only once in seven years, and that was regarding a private adoption appointment. There's been no effort to address feedback or demonstrate any commitment to improving their service. It would be refreshing to see them show even a minimal interest in patient experience, though I suspect that would require filling out yet another frustrating e-consult form.

Worst medical practice I've ever dealt with

The entire parc conol staff demonstrate a complete lack of assistance across all interactions, whether it's scheduling an appointment or collecting medication refills.

Terrible monday morning at the clinic

What more can I express. It's clear why emergency and urgent care services are overwhelmed. By 9am on a Monday, all telephone triage slots were already gone, even though a physician had previously advised me to call if symptoms continued. The medical professional I subsequently spoke with was incredibly discourteous. The service was utterly appalling. If no consultation slots remain, this should be clearly communicated upfront to prevent unnecessary waiting and frustration for both patients and staff. I spent 20 minutes on hold only to be abruptly rejected.

Scary flu scare with my three-year-old

Here's my candid assessment of Parc Canol Surgery in Church Village, which I consider to be among the most substandard medical practices I've encountered. During a critical health incident involving my three-year-old son, who displayed alarming symptoms including a high fever over 39.9 degrees, rapid heart rate, and significant lethargy, I contacted the surgery's receptionist. She was incredibly discourteous and claimed no GP appointments were available, even in an emergency, suggesting my seriously ill child see a pharmacist instead. When the Creigiau pharmacist examined my son, he appeared shocked by his condition. After documenting his critical vital signs, I ultimately recommended we proceed to accident and emergency, where he was diagnosed with potentially life-threatening influenza. Utilizing econsult, I detailed persistent left breast pain spanning six months. The GP's response after two days was dismissively telling me to "write back in a week" - arguably the most condescending and invalidating reaction to a serious medical concern I've ever experienced. Throughout the period from August 2024, my prescription management was consistently problematic. Every single month, my medication was delayed to the point of near-depletion. Reception staff, when questioned, merely instructed me to complete a sync form and admitted no accountability process existed to explain the recurring delays. After submitting the form, which proved ineffective, my medication continued to arrive late, and I was even incorrectly prescribed medication, with staff again suggesting I complete another sync form. These represent just a few examples of my overwhelmingly negative interactions with this practice - a fundamentally disorganized medical facility unable to reliably provide timely prescriptions or in-person GP consultations.

Sick and frustrated with terrible clinic care

Utterly repulsive. I recently contacted them while battling a high temperature. Sniffling and congested, I was directed to a pharmacy. The pharmacy offered no assistance. They then suggested seeing a doctor. After this frustrating runaround, I developed an ear infection. When I called back two days later, they claimed to be "completely booked" - which is clearly false. I'm certain many scheduled patients don't even show up, leaving perfectly good appointment slots empty. Parc Canol's healthcare has been abysmal for years. Even when you manage to secure an appointment and arrive punctually, you're still forced to wait 30-60 minutes beyond your scheduled time.

Painful delay with frustrating e-consult process

I urgently required a prescription for my chronic condition, yet endured three additional days of distress while completing multiple E-consults. The staff seemed completely oblivious to the critical nature of my medical needs. Despite my previous efforts to be understanding and cooperative by diligently completing their online forms, this is now the second instance where their process has proven utterly ineffective. Moving forward, I refuse to participate in what appears to be nothing more than a bureaucratic delay strategy. Based on this recent interaction, if the rating system allowed it, I would absolutely assign them the lowest possible score.

Quick and easy telehealth consult

I consistently receive prompt assistance through the GP consult and appreciate how much easier it is compared to being placed on hold during a phone call.

Quick and helpful bp check with shaunna

I stopped by for a routine blood pressure screening with the nurse Shaunna, and when I mentioned needing another blood test, she immediately offered to take care of it right then and there. She saved me an extra trip by handling both tasks at once. Shaunna was incredibly kind and accommodating, making the whole experience smooth and convenient.

Quick and caring medical team

The medical team consistently provides prompt and efficient responses during my online consultations. Every staff member, from physicians to nursing professionals and administrative personnel, demonstrates exceptional courtesy and support in all interactions.

Quick fix for my nagging problem

Absolutely flawless. As a guy, I waited too long. Now I'm feeling much improved, thankfully 😊 ☺️

Quick e-consult response saved me

I feel like I've frequented Parc Canol Surgery more in 2024 than throughout my entire patient history, and I believe it's crucial to share my feedback about the outstanding care and attention I've consistently received. Throughout this year, I've utilized the e-Consult service multiple times. This is an impressive innovation that I find particularly remarkable for its swift and effective responses. On one memorable occasion, I received a reply within 45 minutes of submitting my form, which enabled me to quickly schedule an appointment that perfectly suited my requirements. I've consulted with Dr Ueberhorst, Dr Harry Davies, and Dr Seymour this year. Each physician has demonstrated exceptional professionalism in attentively hearing and addressing my concerns with remarkable efficiency. Understanding the immense pressure GPs face with numerous patients and limited time, I've never felt rushed or processed mechanically. Instead, I've experienced genuine listening and compassionate care, with meticulous attention to my individual needs and overall wellbeing. I shouldn't restrict my observations to just these physicians. Whenever I interact with the surgery, whether in person or by telephone, the reception staff consistently demonstrate attentiveness, warmth, and helpfulness. The same applies to the staff administering seasonal and travel vaccinations, which I've benefited from in recent years. I recognize you likely receive numerous patient concerns throughout the year. I hope my experience provides some positive counterbalance. I firmly believe Parc Canol Group Practice delivers exceptional patient service, a sentiment that has remained consistent throughout my interactions. May this standard of care continue indefinitely. Please convey my heartfelt appreciation to your entire team.

Worst medical care I've ever experienced

The staff at this medical practice display a complete lack of empathy and professionalism. Their behavior demonstrates an alarming absence of basic human compassion.

Quick prescription without waiting

Hi Parc Canol Surgery Delighted to discover that eConsult now extends its availability until 6:30 pm. I required a medication refill and successfully submitted my request through this straightforward online system, which saved me from scheduling an unnecessary appointment. The response arrived promptly the following morning, allowing me to collect my prescription that very day. Truly convenient and helpful. Louise Payne