Parc Canol Surgery
Bad! (84 reviews)
Bad! (84 reviews)
Feedback reveals a practice facing significant operational challenges that create barriers to care access. Appointment availability remains the most persistent concern, with patients reporting difficulty reaching the practice by phone, lengthy waiting times to connect, and limited slots available. Reception experience is mixed, with some patients describing discourteous and unhelpful interactions, whilst others praise individual staff members for warmth and professionalism. Communication barriers are evident, particularly around the e-consult system, which some find efficient and convenient whilst others experience as circular, slow, and frustrating.
Where patients successfully access appointments, clinical care receives consistent praise. Doctors are frequently described as professional, compassionate, and thorough, and the e-consult platform is valued by many for its responsiveness and accessibility outside standard hours. Nursing staff similarly receive recognition for their skill and supportive approach. However, these positive experiences with clinical staff contrast sharply with systemic issues affecting prescription management, appointment booking accuracy, and the overall booking experience.
The practice appears to operate under significant pressure, with patients acknowledging staffing constraints whilst expressing frustration at the impact on service delivery. Concerns centre on whether current operational methods adequately serve the community's healthcare needs, with particular issues around phone accessibility, appointment scheduling processes, and the balance between online and face-to-face consultation options.
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Feedback reveals a practice facing significant operational challenges that create barriers to care access. Appointment availability remains the most persistent concern, with patients reporting difficulty reaching the practice by phone, lengthy waiting times to connect, and limited slots available. Reception experience is mixed, with some patients describing discourteous and unhelpful interactions, whilst others praise individual staff members for warmth and professionalism. Communication barriers are evident, particularly around the e-consult system, which some find efficient and convenient whilst others experience as circular, slow, and frustrating.
Where patients successfully access appointments, clinical care receives consistent praise. Doctors are frequently described as professional, compassionate, and thorough, and the e-consult platform is valued by many for its responsiveness and accessibility outside standard hours. Nursing staff similarly receive recognition for their skill and supportive approach. However, these positive experiences with clinical staff contrast sharply with systemic issues affecting prescription management, appointment booking accuracy, and the overall booking experience.
The practice appears to operate under significant pressure, with patients acknowledging staffing constraints whilst expressing frustration at the impact on service delivery. Concerns centre on whether current operational methods adequately serve the community's healthcare needs, with particular issues around phone accessibility, appointment scheduling processes, and the balance between online and face-to-face consultation options.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Recl R.
4 years ago
Bad!
Worst hospital care I've ever seen
A complete and utter disaster! An absolute embarrassment to the National Health Service.
Huw J.
4 years ago
Bad!
Waited ten days for a phone call
Utterly Dreadful! A few competent Doctors and Kind Nurses exist, but securing any type of appointment seems to require some secret society membership! The (Terrible, Omnipotent Receptionist blocks all attempts to even communicate with the Pharmacist (who appears to be treated like a mythical deity!) I was offered a telephone consultation with a GP eleven days after my initial request, and a ten-day wait for a Pharmacist call-back! I'm managing multiple serious health conditions: Crohn's disease, Stage 4 Chronic kidney disease, Liver Fibrosis, Chronic osteoarthritis, and Asthma... I've just been discharged after an eight-day hospital stay, during which I was told my Son's prompt 999 call literally saved my life. Yet, despite these critical health challenges, I'm deemed unworthy of even a brief interaction with Parc Canol's supposedly elite Doctors. Absolutely Outrageous!
James B.
4 years ago
Bad!
Impossible to get a doctor's appointment
This medical practice is overwhelmed, with an inadequate number of physicians relative to the population served. Their electronic consultation platform is frequently unavailable, seemingly due to insufficient medical staff. Scheduling an appointment has become increasingly challenging, raising serious concerns about the practice's operational efficiency and whether they can genuinely meet the community's healthcare needs. For anyone recently moved to this region, I strongly recommend seeking medical registration elsewhere!
Julia H.
4 years ago
Bad!
Frustrating wait and robotic responses
What was once a stellar medical facility has now deteriorated into a frustrating experience. Attempting to communicate with staff feels like navigating an impossible hurdle, with robotic receptionists mechanically reciting apologies and deflecting every request. The founding physicians would undoubtedly be devastated to witness the current state of their once-proud practice. It's truly disheartening to see such a decline.