Parcliffe Medical Centre

Website complaints process doesn't provide contact details

Excellent service when you manage to speak with a clinician. Beyond that, it is not worth your time. Visit their website. Navigate to the complaints section. It directs you to email them. Click the button for the email address. No email address appears. Ring up and ask for the email address provided. The email address given is incorrect. Four days elapsed without medication. Over four years managing the same ongoing health condition that the practice has observed deteriorate progressively, yet still no repeat prescription arrangement exists where attendance at the in-store pharmacy on a weekday could allow collection of medication. Managing a long-term illness. Called the surgery at 4 or 4:30pm (surgery remains open until 6:30pm) and was told to leave, treated dismissively by the reception staff. The surgery declined to provide assistance. Had to contact the out-of-hours service for the prescription instead. Contacted the pharmacy it was sent to and they refused because the surgery is open and should handle it. What is the actual purpose of NHS healthcare when it has been reduced to absolute minimum provision and the care offered is not delivered. Frustrated with being told my care is not a priority because staff are stretched and under pressure. Lost employment due to my health condition which subsequently resulted in the loss of my family. Steer clear of this practice. No quality of care or demonstrated willingness to help.

Prescription authorisation delays left me without medication

The prescription authorisation process took longer than expected, leaving me without my regular medications for an extended period. I had to contact NHS 111 to arrange an emergency supply. I've noticed there seems to be a cautious approach towards certain pain relief medications at this practice, which has made the ordering process more complicated than it needs to be. The Patient Access system appears to provide inconsistent information about reorder dates, which has led to confusion and frustration on multiple occasions. Managing my prescriptions has become a fortnightly struggle that leaves me feeling worn down. Interruptions to my medication routine have a significant impact on my wellbeing, affecting my emotional stability and ability to manage difficult feelings. I feel that my care could be more responsive to my needs, and I'm concerned that my medical history influences how I'm perceived by healthcare providers. I've had to accept that managing my conditions relies heavily on medication and therapy, and I'm doing what I can within these constraints.

Morning phone queue system causes frustration

2☆ for the pleasant reception staff. However, continuity of care is problematic as you cannot request the same clinician, and the appointment booking system requires calling at a specific morning time, which is challenging when managing work commitments. The phone queue system is frustrating, with wait times reaching 45 minutes and queue positions moving unpredictably. When calls are received, no voicemail is left, making it impossible to understand the purpose of contact. The clinical staff often seem dismissive and give the impression that patients are inconveniencing them, despite patients contributing significantly through taxation. Patient time appears undervalued, with lengthy delays occurring regularly. While I recognise it is demanding work, it seems some clinicians might be better suited to private practice if they have the capability, as I have ultimately chosen to pursue private care after years of dissatisfaction with my experience at this practice.

Quick phone appointment with caring support

I called the practice yesterday and was offered an appointment within a few hours. During my visit, I saw a clinician who demonstrated genuine care and understanding. I couldn't have asked for better support. They took time to explain everything thoroughly to me. I'm very grateful to them and the practice for their assistance.

Booking system cuts off calls during peak times

The appointment booking system has undergone significant changes. It is now difficult to secure an early morning appointment — calls are disconnected once the queue reaches a certain capacity. The automated message uses a tone that comes across as somewhat abrupt. Overall, the process of reaching reception has become rather frustrating. On a positive note, the practice team remain supportive and approachable, and they make genuine efforts to accommodate patients with same-day availability.

Long phone waits and dismissive appointments

I have found that many clinicians at this practice have not provided the level of support I was hoping for. Those few who were helpful are no longer available, and scheduling appointments has become increasingly difficult. When I attempted to book an appointment recently, I spent considerable time on hold only to be disconnected without being able to speak to anyone.

Phone queue system needs serious improvement

The telephone system at this practice requires significant improvement.

Phone booking made the appointment easy

At a time when the NHS is regularly criticised, I'd like to offer some perspective. I had an excellent experience at the surgery today, beginning with the telephone appointment booking system, followed by an attentive, friendly and compassionate receptionist, and concluding with a thoughtful, knowledgeable, reassuring and engaged consultation. Thank you to all of you. You have a very happy patient.

Same-day appointments and helpful reception staff

A recent visit to the surgery on behalf of my family member was excellent. Same-day appointments were readily available, the front desk staff were courteous and supportive, and the clinical team were wonderful. Given the considerable amount of criticism directed at general practice in the media, often without solid foundation, it's important to acknowledge when a practice is performing well. The team here deserves recognition for the quality of care they provide.

Doctor seemed uninterested in my concerns

Disappointing experience overall. The clinician seemed disengaged and unhelpful. I felt my time was not well spent. 1 out of 10.

Horrible.

Horrible. Doctor uninterested. Did not listen. Left suicidal. Nightmarish .

Reception team made me feel at ease

I always seem to have elevated blood pressure when I visit the surgery. Not due to any medical condition but simply because of the appointment itself. I saw a clinician who explained what was required and provided clear guidance. I have consistently had positive experiences with the medical professionals at this practice. I also spoke with a member of the reception team who was equally helpful and supportive. The staff member who assisted me over the phone in the morning was also very pleasant. Overall, this is a good medical centre with a helpful and friendly team.

Quick appointment arranged after urgent phone call

I had an appointment this morning to investigate a concerning blood test abnormality. The clinician was courteous, very thorough, professional and articulated well the possible reasons for the abnormality. I was impressed by their determination to ensure they were fully aware of my medical condition and its effects. In conjunction with a colleague, they decided the immediate course of action which they explained clearly to me. The appointment was made at very short notice following a telephone call from a healthcare professional. In my experience this practice is very good. All the staff from clinicians to receptionists are courteous, efficient and helpful. I am grateful for the care they provide for me.

Receptionists put patients at ease immediately

I would like to express my appreciation to the team at this medical centre for the outstanding care and professionalism I have consistently received. From my initial contact with the practice, the front-of-house staff and clinical assessment professionals have demonstrated a professional, efficient, and compassionate approach. Their welcoming demeanour has always helped me feel at ease and reflects the high calibre of the service provided. I would also like to particularly recognise one clinician who was exceptional during my recent visit. They took time to explain matters thoroughly, clearly, and with respect, demonstrating genuine attentiveness and understanding. I felt thoroughly supported throughout my consultation. Furthermore, I wish to acknowledge several other clinicians I have seen, each of whom has provided excellent care in their own distinctive way. While each brings their own particular strengths, they all share a commitment to delivering comprehensive, kind, and patient-focused treatment. Please convey my sincere gratitude to all staff members for their ongoing professionalism and commitment to their work. With kind regards

Receptionists helpful with getting appointments quickly

The reception staff have consistently been very supportive and accommodating. I'm usually able to secure an appointment at a time that suits my needs. The clinical practitioners generally demonstrate good listening skills and address health concerns promptly. The healthcare assistants are approachable and maintain high professional standards. I was particularly pleased with how the practice managed to adjust to evolving circumstances and new ways of working.

Reception staff helped navigate medication message clearly

Contacted the practice today regarding an update on my medication. A member of staff was very kind and assisted me in communicating with the clinical team to obtain a prescription. I was grateful for the support provided, as they remained calm, listened carefully, and showed understanding throughout. A referral appointment was also offered, which was a new option for me. I would like to express my appreciation for the helpful service received today, and commend the entire team including clinical staff and reception for their excellent care and professionalism. Kind regards.

Staff stayed calm when things went wrong

I wanted to express my gratitude to this practice. I attended recently for a routine appointment and experienced a medical event while there. The team responded with genuine care and compassion, and I felt very well looked after throughout. This has been the best experience I've had at a general practice, and I would certainly recommend it to others. The staff consistently demonstrated helpfulness and kindness, and I was impressed by their attentiveness and support. It's rare to encounter such a high standard of service, and I felt it deserved recognition. Thank you.

Quick appointments and thorough care throughout

I was very impressed with the service I received from this surgery recently. Beginning with a specialist appointment, which led to two further examinations and a diagnostic test all within one week. An underlying health concern was confirmed and appropriate treatment was started. All the healthcare professionals involved were polite, helpful and most thorough.

Booking calls and appointments now run smoothly

I have been a patient at this practice since the earlier years and have witnessed how the surgery has navigated various pressures and transitions over time. However, there has been a noticeable improvement, and the practice now demonstrates professionalism and care at every stage, from initial contact through to consultations with clinical staff. I am very satisfied with the thoroughness of my recent investigations and the helpfulness of the care provided. Appointments have been readily available, and I have found the team to be excellent, particularly under the current leadership.

Reception staff arranged a double appointment for me

I typically had to schedule separate appointments to address different health concerns, which meant booking both a doctor's appointment and a nurse or health associate appointment. To add my other issues to my referral, I needed to see the doctor, while the nurse or health associate would handle the separate matter. The GP wouldn't address both issues in one visit. However, one of the reception staff members was exceptionally helpful and wonderful. They arranged a double appointment for me, which allowed me to see the doctor and address multiple concerns at once. The doctor was equally excellent, very caring, and friendly. They not only looked at my additional problems and added them to my referral, but also provided helpful suggestions and advice during the same visit. The reception team throughout has been consistently good, nice, caring, friendly, and helpful. I'm very pleased with the practice and would highly recommend it.