Parcliffe Medical Centre

Struggling to book appointments lately

This used to be a good practice, but it has declined significantly. I attempted to book an appointment on three separate occasions and was turned away with explanations about doctor availability. It appears the practice has expanded considerably without adequate resources to match. The overall experience was disappointing, and I found the staff unhelpful. I was very dissatisfied with the service provided.

Felt genuinely listened to at this practice

I believe this practice is excellent x

Efficient diagnosis and treatment at same appointment

I relocated to the area a year ago and have been very pleased with the standard of care provided by all members of the clinical and administrative team. I was particularly grateful for the supportive approach received during the autumn months and more recently, when I was seen by another clinician who was able to identify my issue and administer an injection treatment during the same visit.

Reception staff made us feel genuinely welcome

My family and I have been registered at this surgery for several years and have found it to be an excellent practice. I particularly appreciate the clinical staff who demonstrate strong listening skills and maintain a professional approach with thorough consultations. The reception team are welcoming, and I have benefited from various services including specialist procedures and minor operations. The clinical team and their trainees provided outstanding support throughout these treatments, and I am very grateful for the care received.

Helpful receptionists made the visit worthwhile

Busy medical practice. Exceptional and incredibly supportive front desk team. ❤️

Well organised centre with efficient service

Efficient service, excellently organised medical facility, wonderful team and pharmacy located within the building. If the entire NHS operated in this manner, there would be no issues.

Felt truly listened to at last

The best healthcare professional I have experienced in 27 years. 💯

Long phone queues made booking impossible

I attempted to secure an appointment over a three-week period without success. On my most recent attempt, I called early in the morning and was informed that all available slots had been allocated. Following this experience, I have decided to register with a different practice.

Busy practice but appointments are always available

A well-run facility that operates at high capacity, where booking an appointment is essential. Service quality has shown positive signs recently.

Reception staff helped but pharmacy confusion was frustrating

Disappointing experience overall. There was one member of reception staff who was helpful and tried to resolve matters, but unfortunately the visit itself was quite frustrating. I attended for a routine appointment regarding a health concern, and was informed that my prescription would be collected from a particular pharmacy. I then made multiple trips back and forth between two different locations trying to locate my medication, only to eventually discover it had been dispensed at the practice's own pharmacy instead. I felt let down by the lack of communication throughout this process and did not receive any acknowledgement of the inconvenience caused. As a result, I have decided to seek care elsewhere.

Same day appointments and genuinely helpful staff

I relocated to the area after spending considerable time in a country with a highly regarded healthcare system. Given the various criticisms I had heard about healthcare provision locally, I held some reservations about the standard of care I might receive. However, I have been pleasantly surprised by my experience at the medical centre. Throughout my visits, I have been able to access appointments promptly on the same day, and every member of staff I have encountered—from reception through to clinical professionals—has demonstrated genuine helpfulness and compassion. I am grateful for the care provided by all involved.

Reception staff made switching surgeries worthwhile

Switched to this practice from my previous surgery about a year ago and have been very happy with the decision. The reception team are friendly and always willing to help. The clinical staff are excellent. I've never had any difficulty obtaining an appointment when needed.

Receptionists made the switch feel smooth

Joined this practice a couple of weeks ago after many years at another surgery. The reception team, nursing staff and clinical team have all been excellent and very efficient. I have been seen by several members of the nursing team and doctors, and received prompt diagnostic testing. I am very impressed with this practice and delighted with the standard of care and support I have received. I am pleased I made the decision to transfer here. Thank you.

Complaint ignored for weeks without acknowledgement

Disappointed - submitted a formal complaint that remained unacknowledged after several weeks. If you are experiencing hormonal changes, the clinical team appears to lack sufficient understanding of this area. Even when seeking private specialist opinions, there seems to be reluctance to align with alternative recommendations regarding hormone-related treatment options. The apparent knowledge gaps in this field feel like they prevent patients from accessing the support needed for an acceptable quality of life. It would be beneficial for the practice to invest in further training so that all patients can receive appropriate care and support.

Friendly staff who actually listen to you

The team members are approachable and supportive. They consistently make an effort to understand your needs in a way that leaves you feeling unhurried and valued. The reception staff are consistently pleasant and courteous. The clinical staff are always considerate. The updated appointment booking system that eliminates lengthy phone waiting times is excellent.

Friendly doctors who listen and help

I have been attending this medical centre for quite some time now. I have ongoing health concerns that require various forms of treatment. The clinical staff have been approachable and supportive throughout my care. I would be happy to recommend this practice to others. Thank you very much. 😁👌🩺 🩸💊💉🦠

Well organised clinic with efficient queue management

The vaccination clinic was very well organised with good queue management and very effective communication throughout.

Caring staff made frequent visits manageable

I have been managing some persistent health concerns that have required frequent appointments and consultations over the past several months. The entire team at Parkcliffe, including both clinical and administrative staff, has been exceptionally supportive, compassionate and provided me with suitable care throughout this period.

Quick appointment booking made all the difference

We relocated to this practice in January and it proved to be an excellent choice. We would strongly encourage others to consider it. The reception staff and clinical team members have consistently demonstrated genuine respect and professionalism throughout our interactions. At my previous surgery, obtaining an appointment with a female clinician involved waiting several weeks, whereas here I was able to phone early in the morning and be seen within a couple of hours. The appointment was thorough, with several investigations arranged to investigate my concerns fully, leading to a clear diagnosis and comprehensive ongoing care. I feel genuinely satisfied and reassured to be registered with this practice now 😊

Staff go the extra mile to help patients

Whether you phone in or attend the practice the staff always do their best to help. They will arrange an appointment as soon as possible or arrange a call back, prescription or other support as needed. I always try and see the same clinician as they are very courteous, thorough and most of all they listen to what you have to say. The NHS is fortunate to have such dedicated professionals, and the practice should be proud to have them as part of the team.