Parcliffe Medical Centre

Struggled to get through on the phone

It would be helpful to be able to get through on the phone. Is the line perhaps unavailable?

Impossible to book an appointment by phone

It is extremely difficult to obtain an appointment at this practice. When attempting to call at opening time, the phone line becomes unavailable, making it impossible to reach anyone or schedule a visit. This is deeply frustrating.

Reception staff made the call easy

I called the medical centre this morning on behalf of my mother who is a patient at the surgery. My call was answered by a member of the reception team who couldn't have been any more helpful. They were so friendly and a pleasure to speak with. Thank you! 😊

Phone queue system needs urgent improvement

Called at exactly 8am and was informed I was seventh in the queue. I managed to reach fourth position before the call disconnected. When I rang back immediately, I was told I was twentieth in the queue, which then changed to twenty-first. After waiting approximately 25 minutes, I finally spoke to a member of staff and explained my concerns. I was advised that a clinician would contact me sometime after 9.30am. By 4pm, having heard nothing, I called the surgery again and found myself nineteenth in the queue. The staff member suggested the clinician had already tried to reach me earlier, though my phone records show no missed calls and I had my phone with me throughout the day. I found this experience extremely frustrating and disappointing. The service fell well short of what I would expect from a medical practice.

Long phone queues and disorganised flu jab appointments

This practice experiences significant delays when answering telephone calls, with lengthy waiting times to get through. They also appear reluctant to offer in-person consultations. When appointments are eventually secured, patients may find themselves seeing different clinicians on each visit. A particular frustration arose regarding the seasonal vaccination programme, which was poorly organised compared to other local practices. Rather than providing specific appointment slots, patients were given a broad time window and asked to attend during those hours, resulting in very long queues and inadequate parking availability in the vicinity. Overall, the service falls short of what patients should reasonably expect from a healthcare provider. Alternative practices may be worth considering.

Reception staff helped me with app download

I would like to commend the receptionist who assisted me in downloading a health-related application, as I was having difficulty with the process and would not have managed it independently. Thank you for the patient support provided.

Friendly receptionists made the booking process easy

The receptionists at the practice were very helpful and pleasant. The clinical staff, including both doctors and nurses, demonstrated professionalism and kindness throughout their interactions. They clearly work hard under considerable pressure.

Call queue system doesn't seem to work properly

Why does my position in the call queue seem to move backwards rather than forwards? I was sitting at number 4 for approximately 5 minutes, and then it indicated I had moved to number 6 instead. Unfortunately, this isn't an isolated incident either.

Responsive care when I needed it most

Excellent support throughout several serious health episodes. The practice responded promptly to requests for assessments during periods of illness and handled repeat medication requests efficiently. Regular health monitoring appointments are also provided. The surgery maintains a welcoming atmosphere with a compassionate team of healthcare professionals.

Poor communication and lack of care shown

The level of care and communication provided fell significantly short of expectations. It is concerning that individuals in healthcare roles did not demonstrate the compassion or professionalism one would anticipate from their position.

Couldn't reach anyone about my prescription

This practice appears to be operating in a manner that raises concerns about how they manage patient prescriptions. I have been attempting for several months to obtain a prescription for a medication I have been taking for an extended period, but have been unsuccessful. Getting through to a clinician has proven extremely difficult. The overall service has been deeply disappointing.

Phone queues made booking impossible here

Attempted to arrange a taxi driver medical examination. Found it extremely challenging to reach the practice by telephone, consistently finding myself far down the queue whenever calling. Visited the surgery in person and waited approximately 25 minutes, only to be advised to contact the relevant department by phone as administrative staff handle these arrangements. After explaining the difficulty experienced with telephone access, the receptionist assisted by passing on a request to the department. Word came back that the fee would be £85 and that someone would contact me to schedule the appointment. Following a wait of around two and a half weeks with no contact received, I decided to pursue the matter elsewhere. Remarkably, the alternative provider was able to offer an appointment with minimal delay at a cost of £60. It seems concerning that accessing a medical examination through this practice proved so problematic, even when willing to pay the required fee.