Park Green Surgery

Decent surgery struggling in the post-covid era

Generally, this medical practice has consistently delivered top-notch service over many years. However, since the COVID-19 pandemic, noticeable shifts have occurred. They have adopted some less favorable approaches that have been prevalent in other practices for some time. The reception staff appear to represent a new generation focused on limiting patient access to doctors. The telephone system seems either poorly designed or deliberately obstructive, with calls frequently disconnecting before anyone answers. When calls are eventually answered, unlike before the pandemic, patients now feel pressured to disclose comprehensive medical details upfront. Additionally, I've observed a growing tendency for staff to assume I'm mistaken when I raise concerns about missing prescription items. It's likely that many of these issues stem from increased patient demand and staff shortages. Despite these challenges, I still consider this a solid medical practice with the potential to return to its previous excellent standards.

Frustrating healthcare experience with prescription management

don't rely on these medical professionals. They prematurely terminated my recurring medication prescription well ahead of the scheduled review, and when I contacted the office, the receptionist claimed they had completely removed it from their system!

Frustrating lack of digital communication with gp

Typically, I've enjoyed top-notch care from my general practitioner, but COVID-19 has significantly reduced my in-person clinic visits. My doctor requested that I monitor and log my blood pressure measurements throughout a seven-day period. My intention was to transmit these recorded readings as a PDF document ahead of our scheduled phone consultation today. I find myself perplexed and frustrated by the apparent absence of a contact email address for such communication.

Fantastic care at waters green medical centre

Incredibly friendly personnel! Top-notch care at Waters Green medical centre

Compassionate care from a truly exceptional medical practice

My mother sought care at this practice after relocating from Somerset in 1997 at age 70. Dr Morris and the entire medical team provided exceptional support for her complex health requirements until her passing in 2005, including home visits when she became immobile. I registered with the practice in 1997 upon moving to Macclesfield and couldn't have made a better decision. While Dr Morris has been my primary physician, I've consulted nearly all doctors and nurses over the years, and they've consistently gone above and beyond to help me, particularly with arranging scans, physiotherapy, and mental health support. They've always been compassionate and never made me feel rushed during appointments. This morning, despite being extremely busy, the incredibly empathetic receptionist noticed my distress when I couldn't reach them by phone. She kindly allowed me to wait in the waiting room and provided water. Not only that, she consulted Dr Duce, who managed to fit me in for an urgent consultation - an act of extraordinary care. I understand such immediate accommodations aren't always possible, but I'm immensely grateful. The entire team, especially during COVID-19 when they risked their own health, has consistently been supportive. It troubles me that some people might leave negative reviews when the staff consistently demonstrate such dedication and compassion. The morning's experience, with the receptionist's kindness and the doctor's flexibility, further reinforces my deep appreciation for this practice. I genuinely cannot praise them enough.

Unacceptable medical service puts child at risk

After decades of reliable service, I'm truly frustrated with the phone support today. My young granddaughter was seriously unwell, running a high fever, throwing up, and appearing extremely weak. Her mother contacted 111 and was urgently advised to see the GP immediately. When we attempted to call the surgery, the phone rang continuously for five minutes before disconnecting. Multiple attempts yielded no response. Ultimately, my husband had to drive to the practice and demand an explanation. Their casual response was simply that they had staff shortages. It's unacceptable that they don't implement a proper queuing system for phone calls during such critical situations. I'm now preparing a formal complaint to the practice manager about this unprofessional and potentially dangerous communication breakdown.

Terrible phone service ruins patient experience

I deducted 2 stars due to their subpar phone support. The call queues are excessively lengthy, and the customer service representatives display a remarkable lack of engagement, bordering on discourteous behavior. I'm not anticipating a lengthy, casual chat during peak hours, but when I'm explaining my concerns, I at least want some indication that they're documenting my issue. On a positive note, the medical staff - doctors and nurses - are generally pleasant, and we've adjusted our expectations about seeing the same healthcare provider consistently.

Negligent care endangers patients and breaks trust

I'm utterly frustrated with this medical practice. They've completely neglected my elderly father over recent months, which tragically led to him suffering a hip fracture after a fall. Since then, he's been repeatedly hospitalized, and the practice has shown zero communication about his condition or rehabilitation. Their attitude seems to be one of pure indifference, which is absolutely unacceptable. Even a year later, the service remains abysmal. The nurses consistently ignore e-consults, leaving them unaddressed. I haven't had a prescription review in a year and a half, and my mother is still waiting on a referral for an x-ray from the previous year. This practice has become a complete nightmare, and despite being a lifelong patient, I can confidently say their standards have never been this appalling.

Terrible service and uncaring staff at medical center

Utterly appalling how calls go unanswered, with front desk personnel displaying an attitude of complete indifference and self-absorption. They seem more interested in gossiping amongst themselves about trivial personal matters than attending to their professional responsibilities. This is hands-down the most abysmal customer service I've ever encountered, and the medical staff are equally disappointing - appearing to only provide attention when a patient is practically at death's door.

Exceptional healthcare that truly puts patients first

After decades with a previous medical practice, I made the switch, and it's been an absolute game-changer. Scheduling appointments has been seamless, even during the challenging Covid-19 period. The physicians demonstrate exceptional dedication, providing comprehensive care that truly exceeds expectations. Every concern I raise receives thorough attention and a complete investigation. The front desk staff are consistently welcoming, and I've experienced zero difficulties in booking appointments or obtaining test results.

Smooth and swift flu shot experience at clinic

FLU CLINIC - Saturday 11 September. KUDOS to the entire team at the healthcare facility. What initially seemed like a potential logistical nightmare turned out to be surprisingly smooth. The process was quick and efficient, with me completing everything in just 10 minutes. Despite the challenging road conditions, the staff managed the operation impressively well. It's unfortunate that local law enforcement couldn't provide some traffic management assistance!! Appreciation.

Frustrating reception ruins potential healthcare experience

Getting an appointment here is incredibly frustrating! While the care staff are fantastic, the reception team is consistently unavailable. I've been attempting to schedule a cervical screening for an entire week and I'm close to abandoning my efforts. The website doesn't provide online booking options, and every time I try calling, no one answers. I'm completely stuck and don't know how to proceed!!!!

Friendly clinic with efficient service and great doctors

Getting registered at this practice is surprisingly straightforward. The staff are incredibly helpful and efficient at scheduling appointments, and the general practitioners are top-notch. You'll find yourself fortunate to be a patient here.

Terrible customer service that made me lose patience

Absolutely dreadful front desk and phone support staff. They're painfully sluggish, incredibly unclear, and it takes numerous frustrating phone attempts just to extract even the most basic information from them.

Doctors are great but staff needs improvement

The medical professionals here are excellent, but the front desk staff leave much to be desired. Getting through on the phone is a frustrating ordeal that often requires multiple attempts. Even when they promise to handle your needs, follow-through is inconsistent and unreliable.

Compassionate care during our most challenging moments

During an incredibly challenging period for our family, the medical staff—from receptionists to district nurses and doctors—were absolutely remarkable. They consistently went above and beyond, never hesitating to provide support and assistance. Their compassionate approach helped us care for our loved one at home throughout the entire journey, right up to their final moments. We feel immensely thankful for their unwavering dedication and kindness. These healthcare professionals truly make a meaningful impact, and we want them to know how deeply appreciated they are. Our heartfelt gratitude goes out to each and every one of them. Please take care of yourselves and stay safe, knowing that your work matters profoundly.

Compassionate doctor with stellar support staff

Dr. Deuce is an exceptional physician who genuinely demonstrates compassion, and the majority of the front desk employees are truly outstanding.

Compassionate care at its absolute finest

The personnel here are incredibly welcoming, and I'm truly grateful for the medical professionals who consistently demonstrate a genuine desire to assist patients.

Fantastic healthcare with caring and attentive doctors

I transitioned to Park Green following subpar service at my former medical practice, and I can confidently say it was a fantastic choice! The staff consistently demonstrate exceptional helpfulness, and the physicians provide outstanding care. They genuinely appear to be invested in your well-being and carefully listen to your concerns. This approach is in complete contrast to my previous experience. Strongly endorsed.

Exceptional care at park green surgery

I wholeheartedly concur with the previous patient accounts. The medical professionals and personnel are absolutely exceptional. After examining feedback from alternative clinics, I am immensely grateful to be receiving care at Park Green surgery.