Park Lane Practice

Worst medical experience ever terrible blood test clinic

I endured a month-long wait for a single blood test, and the outcome was absolutely terrible. The staff is incompetent, and the clinic is equally awful. The existing reviews speak volumes about their poor service. They never answer phone calls and always claim to be overwhelmed, acting like they're handling a hundred patients. When you arrive, nobody takes any action; they simply create chaos and pretend to be incredibly busy with each patient. I strongly recommend finding a different clinic.

Endless waiting and zero appointments frustrate patient

I'm completely stuck trying to get an appointment. This morning I was number 27 when they opened at 8:30, and waiting for hours was impossible since I needed to go to work. I've been attempting to schedule an appointment for months on end with zero success. It's incredibly frustrating for me and clearly for others too - this whole situation is just not acceptable.

Terrible service that left me completely disappointed

Completely unreliable and irresponsible. It's astonishing that they're permitted to continue operating. Absolutely no improvement whatsoever.

Frustrated patient seeks urgent medical help now

Living with multiple health challenges like diabetes, Spinal Stenosis, and a prolapsed disc has become a nightmare. I'm experiencing constant, unbearable pain every single day, and the medical office's response is nothing short of frustrating. Their receptionists repeatedly brush me off, telling me to "try again tomorrow" without any genuine concern. I'm barely hanging on and feel completely helpless in managing my health and suffering.

Helpful doctor but frustrating booking system

On 11 September, I visited the doctor for a consultation. The examination was comprehensive, and the physician was meticulous in his approach, recommending a two-week urgent referral to GWH. Additionally, he advised me to schedule a blood test within 7 to 10 days. However, when I attempted to book the test, the earliest available slot was on 2 October.

Unhelpful staff left me frustrated and anxious

I received a call from a physician regarding my blood test outcomes, but due to communication difficulties, I was unable to comprehend the details. Consequently, I attempted to arrange a follow-up call with an alternative doctor, reaching out daily in hopes of obtaining clarity. However, the receptionist has consistently blocked my efforts to schedule a telephone consultation about my test results. Despite explicitly expressing my significant anxiety and urgent need for information, the receptionist remained dismissive and uncooperative, leaving me emotionally distressed and in tears. I am utterly frustrated and deeply concerned, feeling completely helpless in my quest to understand my medical test findings.

Mysterious doctor behind the friendly medical practice

The medical staff appears competent, but I've never had the opportunity to meet my physician face-to-face. I remain completely unfamiliar with their appearance or personal characteristics.

Negligent healthcare leaves patient in critical uncertainty

Just had a consultation with a physician who warned me about potentially malignant growths requiring urgent medical attention. When I reached out to schedule an examination, the front desk staff informed me they're completely swamped and can't accommodate me. I'm being told to wait until Monday and even then there's no certainty I'll secure an appointment next week 🤷‍♂️... I guess I'm expected to just sit back and accept my fate? Absolutely outrageous!!!

Pleasantly surprised by part lane surgery experience

I recently underwent my initial interaction with Part Lane surgery, and I must say, the experience was exceptional. The receptionist who answered my call was incredibly courteous and supportive, instantly putting me at ease. Prior to reaching out, I was quite apprehensive due to the various reviews I had read beforehand.

Terrible service and unprofessional medical staff nightmare

The surgical clinic's customer service is extremely disappointing. The staff demonstrate a severe lack of professionalism and empathy. Their personnel seem completely unsuitable for healthcare work, displaying rudeness and an total absence of patience. The overall experience was thoroughly unacceptable.

Terrible customer service at this unprofessional clinic

The receptionists answering calls are shockingly incompetent and should be immediately terminated. Their lack of professionalism, understanding of healthcare etiquette, and basic courtesy is appalling. They are completely unfit for their roles and deserve to be discarded.

Terrible gp service left me frustrated

This general practitioner is a total disaster

Worst customer service experience ever

I wished to rate this experience as a complete zero, but the system prevented me. Following an exhausting phone call exceeding an hour, I concluded that a written correspondence might expedite resolution. Previously, they would indicate queue position, which at least allowed me productive alternatives like home improvements or automotive refinishing while waiting.

Terrible service from unhelpful medical office

Zero stars if possible Consistently unreliable with scheduling, they constantly redirect me to call back and provide zero actual assistance, which is incredibly irritating

Terrible gp service leaves child without medical care

Two weeks ago, my two-year-old daughter contracted chicken pox, and I tried calling the GP, spending 30-1 hours on the phone over two consecutive days. They were unable to schedule an appointment, forcing me to manage her treatment independently without medical guidance. Today, I called again, waiting 30 minutes on the phone because my daughter has a severe cough and is neither eating nor drinking. They informed me they had no available slots for medical care or Levi application. I previously attempted to use this app, which provided a prescription, but when I went to the pharmacy, they couldn't process it, claiming they needed to email the prescription. Upon calling back, they promised to arrange another appointment but then said they couldn't locate my daughter in their records. They assured me they would contact me, but never did. I cannot comprehend how the GP treats other patients if they cannot accommodate children. I am deeply saddened and disappointed, and I sincerely hope someone will consider my feedback and improve the service to ensure people can access high-quality healthcare.

Terrible service and zero compassion for patients

Disgraceful medical facility that lacks basic compassion. I arrived punctually at 8:30 am for my scheduled appointment, only to be told I needed to make a phone call. When I explained to the receptionist that I had no phone credit, she displayed complete indifference. As a vulnerable patient, this experience was deeply distressing and further deteriorated my already fragile state. This is undoubtedly the most incompetent healthcare practice I've encountered. It seems the only way to receive any semblance of assistance is by threatening to escalate the matter to higher authorities. After multiple disappointing interactions, I have finally filed a formal complaint with the commissioner.

Negligent service led to tragic and preventable death

I wish I could rate this establishment lower than zero. My grandfather had scheduled an appointment, and when he arrived, you inexplicably told him to return on the 16th, despite already having a confirmed booking. Now, because of your abysmal service, he is gone - a previously healthy 82-year-old man who died due to your incompetence. Thanks for shattering my heart into pieces!!!!!

Terrible racist medical care that endangers patients

1 star reluctantly awarded, as the medical facility's staff demonstrate deeply problematic racial biases, even among those with immigrant origins. When patients request language interpretation services, they are consistently dismissed with claims of insufficient time. The consequences are dire: patients struggle to receive proper treatment, and in some devastating instances, medical negligence has led to fatal outcomes.

Terrible service and impossible to book appointments

Consistently disappointing service! Your chances of assistance seem to depend entirely on personal connections with the front desk staff. Be prepared to schedule your appointment a minimum of two hours in advance, as they appear chronically understaffed.

Terrible service from a frustrating medical practice

Looking to feel like a nuisance? This medical practice is perfect for you. Getting a fit note for my employer has been a nightmare. I've been waiting over three weeks, and every interaction makes me feel like an unwelcome burden. I submitted an online request supposedly to be completed within 7 days, but calling only reveals I'm one of 8000 patients they seemingly can't be bothered to help. After waiting all day on the specified date with no call, I was then told the doctor rang a landline number I've never used, despite my mobile always being my preferred contact. Now I'm expected to call at 8:30am daily, hoping to catch a GP, just for a simple COVID fit note. They even suggested my employer should independently verify my absence through my medical records - absolutely absurd. I've been with this practice nearly 30 years, and their service has consistently deteriorated. While one GP has been helpful during my gynecological issues, I'm now seriously considering switching providers. One straightforward request has been turned into an incredibly frustrating ordeal.