Park Lane Surgery
Great! (17 reviews)
Great! (17 reviews)
Patient feedback reflects a mixed experience across the practice. Medical care quality and clinical responsiveness receive consistent praise, with patients noting prompt appointment access, swift communication from practitioners, and thorough consultations. Digital booking systems are highlighted as seamless and efficient, and many patients report positive interactions with courteous reception staff who demonstrate helpfulness and support. The practice environment is described as warm and welcoming, contributing to patient confidence in the service.
However, reception experience presents a significant concern. Multiple patients report dismissive and condescending behaviour from administrative staff, including refusal to assist with reasonable requests and disrespectful treatment that undermines patient dignity. These interactions contrast sharply with the quality of clinical care, creating an inconsistency in overall service delivery. Patients express frustration that professional courtesy standards are not consistently maintained across all staff members, particularly when handling uncommon or complex requests.
Continuity of care and responsiveness to patient needs emerge as strengths, with practitioners demonstrating compassion and follow-up across consultations. Patients switching from other practices frequently comment on the efficiency and accessibility compared to previous providers. The mixed feedback suggests that while clinical excellence and appointment access are established strengths, reception staff conduct requires attention to ensure all patients receive respectful and professional treatment throughout their interactions with the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience across the practice. Medical care quality and clinical responsiveness receive consistent praise, with patients noting prompt appointment access, swift communication from practitioners, and thorough consultations. Digital booking systems are highlighted as seamless and efficient, and many patients report positive interactions with courteous reception staff who demonstrate helpfulness and support. The practice environment is described as warm and welcoming, contributing to patient confidence in the service.
However, reception experience presents a significant concern. Multiple patients report dismissive and condescending behaviour from administrative staff, including refusal to assist with reasonable requests and disrespectful treatment that undermines patient dignity. These interactions contrast sharply with the quality of clinical care, creating an inconsistency in overall service delivery. Patients express frustration that professional courtesy standards are not consistently maintained across all staff members, particularly when handling uncommon or complex requests.
Continuity of care and responsiveness to patient needs emerge as strengths, with practitioners demonstrating compassion and follow-up across consultations. Patients switching from other practices frequently comment on the efficiency and accessibility compared to previous providers. The mixed feedback suggests that while clinical excellence and appointment access are established strengths, reception staff conduct requires attention to ensure all patients receive respectful and professional treatment throughout their interactions with the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Charl D.
11 months ago
Bad!
Broken system fails neurodivergent teen seeking help
Medical professionals claim they cannot initiate an autism evaluation for my teenager, insisting it must originate from her school - which is completely false. This is especially problematic since she effectively camouflages her challenges at school and maintains good academic performance. Neurodivergence is consistently minimized, with dismissive suggestions like checking her pulse during stress and attributing everything to typical adolescent behavior. She's become housebound with agoraphobia, and after finally securing a medical appointment, absolutely nothing was accomplished. Her severe anxiety remains unaddressed, with doctors refusing medication. The incredibly harmful statement that "things only become more stressful" was actually told to a depressed, anxious child - how unprofessional and damaging. Her special educational needs support has been stripped away, and she's been languishing on the CAMHS waiting list for nearly three years. What options are left? She's been completely abandoned and disregarded by the system. The treatment is utterly unacceptable.
Kate E.
one year ago
Excellent!
Amazing dental care that truly transformed my experience
From the moment I walked in, Park Lane completely transformed my expectations after years of frustration with my previous healthcare provider. In just a single consultation, they accomplished more than my prior practice managed in an extended period. Their professionalism and care have been truly exceptional, and I am incredibly grateful for the support and attention they've shown me.
Jacquie B.
one year ago
Excellent!
Friendly staff made my day shine bright
The team here truly goes above and beyond, with every single employee demonstrating exceptional customer care and a genuine commitment to helping clients.
Matty M.
one year ago
Excellent!
Exceptional healthcare with swift and personalized service
Exceptional medical practice that consistently provides prompt appointments, typically with my preferred doctor on the very day I reach out.
Ruolan (.
one year ago
Excellent!
Exceptional care and swift medical support
The medical staff consistently demonstrates exceptional compassion towards patients, offering swift communication and executing comprehensive care with remarkable professionalism.
Keith H.
one year ago
Excellent!
Compassionate care during my toughest medical journey
Despite the challenges, this medical practice consistently provides exceptional care. The physicians and front desk staff are truly outstanding, making every visit a positive encounter.
Sophie B.
2 years ago
Excellent!
Exceptional healthcare that truly cares for families
This medical practice has been exceptional in addressing every facet of healthcare for both myself and my loved ones. I cannot emphasize enough how outstanding they are - their responsiveness, effectiveness, and, most crucially, their genuine compassion truly set them apart.
Chris G.
3 years ago
Excellent!
Seamless healthcare with modern medical magic
I've just switched from a different medical clinic, and I'm thoroughly impressed. Getting in touch with the physicians through technology is incredibly straightforward, and securing an appointment when necessary is a breeze. It makes me wonder why all general practitioner offices can't operate this efficiently.
Geethika K.
3 years ago
Bad!
Terrible customer service at this medical practice
The reception team and surgery manager were absolutely terrible... while the doctors were pleasant, the administrative staff were incredibly discourteous and condescending. Even though my request was somewhat uncommon, there are professional ways to explain practice policies without stripping patients of their basic respect and dignity.
Julie A.
3 years ago
Excellent!
Exceptional healthcare service with quick and caring staff
Completely outstanding experience from the moment I filled out the form. The doctor contacted me promptly within 10 minutes to schedule an appointment. He then followed up to arrange a blood test. During the consultation, he examined me thoroughly, recommended an x-ray, and prescribed medication as a precaution. The receptionist was equally exceptional, helping me obtain the blood test form and providing helpful information about parking when I was approaching my complimentary one-hour limit. She was incredibly kind and supportive. Sincere appreciation to the entire team for their exceptional service.
Ann H.
3 years ago
Excellent!
Exceptional medical care with lightning-fast response
Exceptional medical care. I called and explained my health concerns, and a physician returned my call promptly within 10 minutes. I was then seen in less than an hour. The entire experience was outstanding, with top-notch service and treatment across the board.
Gemma H.
3 years ago
Excellent!
Amazing healthcare experience from start to finish
Exceptional medical procedure, digital scheduling is incredibly smooth. Physicians are highly attentive, front desk personnel consistently cheerful and supportive.
Mathilde P.
4 years ago
Excellent!
Exceptional healthcare that truly cares for patients
Park Lane Surgery is truly exceptional. Ever since our family relocated to Macclesfield, we've been consistently amazed by the quality of care and accessibility of their general practitioners. Scheduling appointments and communicating with the medical staff is seamless, and they consistently create a warm, comfortable environment that puts patients at ease. We are incredibly grateful for their dedication and outstanding service!
Y P.
4 years ago
Excellent!
Compassionate care from a fantastic medical team
Exceptional care provided by the medical staff, with Dr. Erskine standing out as especially remarkable.
Isobel H.
5 years ago
Excellent!
Compassionate heroes saving lives with exceptional care
The personnel and quality of care are truly exceptional. They consistently go above and beyond to support and attend to their patients, even when facing extremely challenging conditions. I'm deeply thankful and impressed by their dedicated efforts on behalf of my loved ones.
Cassie S.
5 years ago
Excellent!
Smooth and caring covid vaccine experience
I received my initial COVID-19 vaccination today. The entire medical facility and its staff demonstrated exceptional organization and professionalism. The numerous volunteers deserve significant appreciation for their dedication and wonderful demeanor.
Emma M.
5 years ago
Poor!
Terrible reception overshadows excellent medical care
The medical professionals here are top-notch, but the front desk personnel are absolutely dreadful. They come across as condescending and dismissive, and they flatly refused to add my carer/partner to the practice's records. When I call, they consistently demonstrate a complete lack of willingness to assist, which is especially frustrating given my disability. I'm thoroughly exhausted by the persistent disrespectful attitude from these same front desk staff members!