Park Medical Centre

Thorough care and responsive same-day appointments

This practice has been outstanding in handling medication management for my child, and has demonstrated comprehensive care for both myself and my wider family. Appointments have consistently been available when required on the same day, and the subsequent follow-up support has been excellent.

Helpful support for managing my condition

My interactions with the diabetes specialist nurse have consistently been positive and supportive.

Appointment booking improved, staff genuinely care

I have been attending this GP practice for over a decade, and my previous main concern was around appointment availability. The practice has since implemented improved systems (a significant positive change) and while navigating the booking process still requires some effort with the technology, it functions effectively and the reception staff are approachable and willing to assist. I wanted to particularly commend the team for their support during a serious health situation affecting both myself and my family. The clinical staff consistently demonstrate commitment beyond standard expectations, the medication specialist is highly valuable (particularly recommended if you need extended consultation time to discuss your medicines in detail) and the clinical nursing team provide excellent care. Whenever you do manage to connect with a healthcare professional in person, the experience justifies any waiting time involved. The NHS faces well-documented pressures, which inevitably affects GP practices through resource constraints, potentially impacting appointment accessibility, administrative processes and appointment scheduling efficiency. This accounts for the four rather than five star rating. However, these systemic issues are widespread across the service, and I find the practice is run by committed, competent and conscientious individuals who are genuinely invested in their patients' wellbeing.

Quick help getting back to work

I would like to express my gratitude to the practice nursing team for their assistance in promptly obtaining my post-operative documentation, which enabled me to resume my work commitments.

Thorough consultation with practical next steps

Had a thorough conversation about my health concern. Pleased with the outcome, which included a recommendation for meditation to address the immediate matter and arrangements put in place for preventative care regarding potential future complications. Very satisfied with how the appointment went.

Quick phone consultation sorted my problem well

I was very satisfied with the care I received at this medical practice. I initially made contact through their website and had a telephone appointment the same morning, which involved a helpful, professional and compassionate discussion with a healthcare professional. Several weeks later, I attended an in-person visit where I was able to meet the same clinician face to face, and found them equally helpful and professional. I would certainly recommend this practice to others. The remote consultation was effective and convenient. The facility was clean and well-maintained with good organisation, and the clinician provided excellent care throughout. Thank you!

Receptionist arranged my home visit quickly

The reception staff were extremely accommodating and managed to schedule a home consultation for me that same morning. I really appreciated the efficient service and support provided.

Online booking system makes appointments easier

I consistently have positive experiences at this practice. The recent updates to the online appointment system have improved efficiency. The surgery now provides early morning screening appointments. There are several highly skilled healthcare professionals working here.

Long-term patient values thorough communication

I have consistently had an excellent experience at this practice throughout my many years as a patient. The level of care provided has remained outstanding, and I particularly appreciate the clear communication and meticulous approach to patient care. I would highly recommend this practice.

Doctors listen and explain things clearly

The medical professionals here are wonderful, compassionate, and genuinely attentive to what patients share with them. I consistently request to see the same practitioners when bringing my child in, which means I don't need to go over the same information repeatedly. They demonstrate patience throughout appointments and I consistently experience positive results regarding the issues being addressed. When something isn't clear to me, they take the time to provide further explanation or offer additional written resources to help me understand better.

Extremely grateful

I saw Dr Schofield last Tuesday and it was a fabulous experience. I find I can always get an appointment when I need one, the receptionists are without exception helpful and will go the extra mile. I am nearly 80 and IT literate, but whenever I get stuck on the Digital Front Door I can just ring up and the receptionist will talk me through the problem. The GPs always treat me with dignity and respect, always go to a lot of trouble and obviously care very much. The nurses and HCAs are superb, I am often there for B12 injections and routine vaccinations and they are always on time and efficient. The whole practice feels like a family and I feel welcome there, where I have been accessing NHS services for 33 years. I was born before the NHS existed and I am extremely grateful for the treatment I receive. We should not take it for granted.

Felt listened to about my daughter's care

Excellent experience with my child. Much appreciated.

Reception staff helped me access the app

A member of the reception team was most helpful in assisting me today to access the NHS app so I can order prescriptions for my family member. Thank you for the support!

Fast response through the frontdoor system

I received excellent care during and following a recent health issue. The initial contact system functioned effectively, resulting in a prompt response and swift appointment scheduling. The healthcare professional conducted a comprehensive assessment, identified the underlying concern, and recommended an appropriate treatment plan. Everything was resolved satisfactorily with attentive follow-up during a subsequent routine check-in. I felt genuinely supported throughout and was treated as an individual rather than simply a collection of symptoms. I'm very grateful for the care provided.

Receptionists made the appointment process smooth

I consistently have positive experiences during my visits to the practice. Two members of the reception team in particular stand out for their exceptional service, going above and beyond to assist patients. They demonstrate politeness, professionalism, and genuine consideration in their interactions. Both individuals are a real asset to the surgery.

Friendly team made the visit straightforward

The vaccination team at the medical centre delivered a well-organised and welcoming service. Staff members were cheerful and helpful with guidance throughout the visit.

Friendly staff and quick appointment times

Visited the surgery and found the team to be warm and welcoming. The appointment ran smoothly with minimal time spent waiting. Excellent experience overall.

Kind and sympathetic approach to my care

Outstanding care with a compassionate and understanding approach throughout my visit.

Well organised practice with helpful staff

The practice is well structured and the team members were accommodating.

Helpful staff who actually listen

Consistently supportive and solution-focused.