Park Medical Centre

Receptionist dismissive when appointment ran late

We attended an early morning appointment and waited approximately thirty minutes without any updates or explanation. When we inquired about the delay, the receptionist provided a brief timeframe estimate, but the wait extended further, leading us to depart. The receptionist's manner seemed dismissive and lacked empathy regarding our concerns.

Receptionist attitude put me off the practice

I have had disappointing experiences during my time at this practice. After just recently joining, I felt compelled to register elsewhere due to feeling let down on two separate occasions. It is frustrating when the initial point of contact does not provide a welcoming demeanor, and when appointments leave me feeling more discouraged than when I arrived.

Always available when I needed help

Excellent medical practice. The team consistently provides accessible and courteous professional support.

Receptionist made booking appointments straightforward

The appointment scheduling is consistently efficient, and the reception staff are delightful, demonstrating genuine empathy and excellent support. While I've consulted with various clinicians on different visits, each has demonstrated a commendable balance of professionalism with a compassionate and relatable approach. Switching to this practice has been one of the best decisions our family has made.

Web booking made same-day access easier

Throughout the past year, there has been a noticeable improvement in the ease of accessing healthcare services. The online booking system has made it possible to receive prompt attention on the same day, eliminating the need to rush for early morning appointments. The clinical care provided has been of an excellent standard.

Practice staff respond quickly to medication issues

I have been a patient at this practice for a considerable time and have consistently felt assured by the standard of care provided. Due to my ongoing health condition requiring regular monitoring, I attend appointments frequently. I would like to highlight two members of staff in particular: the phlebotomist who collects blood samples demonstrates excellent efficiency, maintains a positive demeanor, and consistently runs to schedule. The practice pharmacist is equally commendable, responding promptly to any concerns and liaising with secondary care services to identify practical resolutions. I would strongly encourage others to choose this practice. I am sharing this feedback because whilst the NHS often receives criticism, it is important to acknowledge and appreciate the instances where exceptional service is delivered.

Staff made me feel genuinely listened to

Excellent team

Easy online booking made getting appointments simple

I cannot praise this medical centre enough – it's genuinely excellent, and relatives living elsewhere have expressed envy about my access to such a good practice! I manage several complex ongoing health conditions, and the practice handles this exceptionally well. Every clinician I've consulted has been thoroughly familiar with my extensive medical background and has demonstrated kindness, patience, and genuine attentiveness. I always feel that I'm meaningfully involved in the decisions being made about my care, which matters greatly to me. The online appointment system is fantastic – it's straightforward to book appointments without the stress of early morning phone calls and waiting times – and I can always see the right person at a time that suits me. The front desk and administrative team are all pleasant and considerate, and the pharmacy and nursing staff have been equally impressive whenever I've needed them, showing real diligence in their work. I'm very appreciative of everyone who contributes to running this practice, and I'm genuinely grateful. Having access to such a high-quality GP service has made managing my health considerably easier.

Helpful staff and quick appointment times

Outstanding medical practice. The entire team demonstrates helpfulness and warmth. Both I and my family members have consistently been seen without significant delays.

Digital booking system made getting appointments easier

This medical practice has shown considerable improvement recently. The updated online booking system is significantly better, and since its introduction, I've experienced much faster access to care. I'd also like to commend the front desk team, who were exceptionally helpful when I needed guidance on self-administering treatment some time ago and went out of their way to explore supportive options for me. They clearly exceeded what would normally be expected of their position.

Easy to book appointments when needed

We have consistently experienced excellent care for all family members at this practice. Appointments have always been accessible when required. The online triage system functions effectively and all staff members we have interacted with have been friendly and welcoming.

Happy with care and hospital referral process

I was quite satisfied with the care I received and the hospital referral that was arranged when it became necessary.

Helpful support for my child's skin and allergies

The practice has provided excellent support in managing my child's skin condition and allergic reactions.

Smooth booking and friendly staff made it easy

I recently attended a routine health screening appointment. The entire process, from making the booking through to arriving at the appointment, was straightforward and hassle-free. My appointment started at the scheduled time and the team were wonderfully warm and welcoming throughout. Thank you.

Terrible medical experience with dangerous prescription errors

Total chaos! Scheduling an appointment is a nightmare, and the physicians carelessly prescribed drugs that clash with my current medication, showing zero interest in addressing the issue - it's downright hazardous! Completely disorganized healthcare with general practitioners who display zero empathy for their patients. Steer clear at all costs.

Frustrating scheduling but awesome service when available

Scheduling a consultation here is an exercise in futility. The actual services are top-notch, but getting through their booking process is incredibly challenging, and opportunities to receive care are frustratingly infrequent.

Frustrating booking but great doctor overall

Swapped out the early morning battle for a booking. The updated scheduling approach is acceptable, but the front desk staff created significant friction during the process. One would hope they could hire personnel with better interpersonal abilities? The doctor, however, was excellent.

Longtime patient frustrated with clinic's scheduling

Disappointing situation. I've been with this practice since '94, and Dr. Blacklock was always exceptional. I rarely needed visits, only for occasional seasonal allergies. This year, my pollen allergy has affected my skin, causing issues on my arms and legs. I've tried the pharmacy, but getting a same-day or even a 14-day appointment seems impossible. I'm left dealing with the uncomfortable and visible symptoms. Looks like I'll be searching for a new healthcare provider.

Frustrating and inefficient healthcare scheduling nightmare

The recently implemented scheduling process is absolutely terrible and those who require medical consultation are likely to be overlooked. The system now demands inputting numerous details, obtaining a verification code, completing extensive paperwork, and then waiting endlessly for a reply. There's continuous repetition of entering identical information multiple times. Ultimately, you discover your medical appointment is scheduled weeks in the future. A completely senseless and frustrating ordeal.

Confusing form needs clear contact information now

I'm aiming to provide constructive feedback: I strongly believe the 'IMPORTANT INFORMATION' sections would be more user-friendly if they were replaced with standard web form labels that users instantly recognize: EMAIL ADDRESS PHONE NUMBER IMPORTANT INFORMATION We'll send you a booking link for your appointment via email. Please provide your email address to receive this invitation. Monitor your device closely to access and confirm your appointment. If the doctor requires immediate communication, they will call you. It's crucial that you provide the most reliable contact number for reaching you.