Park Medical Centre

Terrible service and instant dismissal from practice

I've been registered with this medical practice my entire life and have never written a review before. However, the quality of service has dramatically deteriorated in recent years. Securing an appointment has become nearly impossible, and patients are made to feel like an inconvenience when requesting one. They've even added a message to their phone greeting asking for staff to be treated respectfully, which I suspect is a response to growing patient frustration. The final straw for me was after weeks of attempting to schedule a follow-up with the doctor who initially requested my return, I eventually saw a different physician. This doctor discovered I had moved out of the area on Monday, and by Tuesday, I received an email stating I have 28 days to change practices. It's remarkable how quickly they can act when it comes to removing a patient, yet getting an appointment, follow-up, or treatment seems impossible 🤷‍♀️

Fantastic care from a top-notch medical team

I've encountered nothing but top-notch care from this general practitioner. The pharmacist I recently consulted by phone (Sian) was particularly outstanding - incredibly knowledgeable and genuinely helpful 👍

Frustrating experience with poor customer service

Frustratingly difficult to get help, with minimal chance of actually connecting with staff, though marginally acceptable if you somehow manage to secure an appointment

Worst purchase ever terrible customer experience

A turbulent journey of letdown. Barely tolerable at most.

Frustrating doctor's surgery with impossible appointment system

I've always found this practice somewhat adequate, with staff displaying basic courtesy, but securing an appointment is incredibly challenging. While this is common among medical practices, it seems particularly problematic here. Previously, I could resolve booking issues by speaking directly with reception, but that option is no longer available. I'm currently attempting to schedule a routine appointment referenced in an October letter—and I'm still struggling to do so. Their phone system directs non-urgent cases to book online or through their app, claiming they're only handling urgent calls. However, the app consistently shows no available appointments, regardless of when I check, and invariably redirects me back to phone booking. Frustrated, I eventually decided to wait on hold during what should be a quieter time (11am), knowing this might potentially delay care for those with genuine emergencies. After being told I was "first in queue" for 20 minutes, I ultimately gave up. The experience has been so disheartening that I've decided to change healthcare providers, as I have zero confidence in their ability to accommodate me during a genuine medical need.

Frustrating experience with unhelpful medical office staff

This establishment is utterly ridiculous. The phone receptionist leads you on a wild goose chase, and I'm desperately seeking guidance about my medication while enduring pain and losing work hours. Yet, they persistently claim no appointments are available, despite explicitly promising a telephone consultation just yesterday! The front desk personnel are incredibly unprofessional and thoroughly exasperating!

Terrible product that should be avoided at all costs

Steer clear at all costs

Veterinary care trumps human medical center's negligence

I'm thoroughly impressed with the customer care at Storras veterinary surgery compared to my experience with Park Medical Centre. Back in September 2023, I submitted a formal written complaint which they acknowledged in October, promising an investigation. However, as of January 2024, I've received absolutely no follow-up or resolution. After making a call to their office today, I've made the decision to switch my medical registration and transfer my care to Storras, just like how they've consistently cared for my dog.

Terrible service leaving patients in medical limbo

This medical practice is in complete disarray. I brought my son in two days ago and he requires a referral, but the doctor was uncertain about where to send him and needed to consult with another physician. As of now, no referral has been issued since the doctor hasn't spoken with anyone yet. I was simply instructed to call back Monday morning at 8 am for another doctor to handle the referral. The level of incompetence is utterly unacceptable.

Unprofessional medical care that left me frustrated

Absolutely dreadful experience. I was made to feel like a burden to the physician, and the receptionist dismissively suggested I "Google" the interpretation of my test results after enduring an 8-week wait because the doctor hadn't even reviewed them. Extremely unsatisfactory service.

Fantastic care from park medical centre team

I'm thoroughly impressed with Park medical centre, consistently demonstrating quick responsiveness, incredible helpfulness, utmost professionalism, and deep expertise. Truly outstanding service.

Terrible experience at local medical practice

Absolutely shocking experience after emergency surgery discharge, with zero support or compassion. What was once considered the top surgical practice in Chester has dramatically declined. The front desk staff were completely unsympathetic. I felt incredibly exposed and abandoned.

Friendly and helpful staff made my day

The employees were exceptionally welcoming, accommodating, and courteous throughout my entire interaction.

Amazing care for my little ones

I deeply appreciate the entire team for their exceptional care of my kids. We consistently receive the support we need, whether it's securing a timely appointment or getting guidance to locate the appropriate resources.

Frustrating healthcare experience with impossible appointments

It's incredibly frustrating how challenging it is to secure a medical consultation or connect with a general practitioner. It appears they intentionally create obstacles that make obtaining an appointment virtually unattainable. Their online booking platform is utterly ineffective, and I'm deeply concerned about how vulnerable populations like seniors or those without digital access manage this system. They continually hide behind Covid-related restrictions as justification for limiting patient access, yet colleagues at other medical practices don't experience similar barriers. This surgery has dramatically declined; what was once a compassionate healthcare environment now seems, particularly at the reception level, to actively discourage patient visits.

Worst medical practice ever avoid at all costs

Completely terrible service. Horrendous. Unscrupulous and indifferent. Utterly unreachable. They consistently fail to follow through on their promises. Scheduling an appointment is futile if you have a job. They repeatedly break their commitment to refer patients. I cannot find a single positive thing to say about anyone working there. One can only imagine how many individuals have experienced neglect due to their incompetence.

Patience pays off at this caring medical center

Despite the extended wait times, the medical staff proved incredibly supportive once I was seen. The receptionist was particularly accommodating when scheduling seemed challenging, and the physician promptly reached out to me within sixty minutes, providing essential assistance.

Frustrating healthcare experience with unresponsive doctor

Unable to reach my general practitioner. My medical condition is deteriorating, and they remain unresponsive...

Quick and efficient medical consultation service

I arranged a phone consultation via my wife's interaction with a courteous and accommodating receptionist. The callback was prompt, and Dr. McLeod was professional and quickly processed a prescription that was swiftly transmitted to a nearby pharmacy. My son-in-law picked it up shortly thereafter. The entire experience was seamless and commendable. Much appreciation for the excellent service.

Waited forever but finally got my turn

Tragically, I nearly expired during the endless wait, stuck as the third person in line for three-quarters of an hour... stay strong and persevere 👍🏻