Park Medical Centre

Awesome product that meets all expectations

These items are excellent 👍

Compassionate and efficient care at park medical centre

From the moment I registered with Park as my primary healthcare provider, the service has been nothing short of exceptional. Initially, when I was struggling with mental health challenges affecting my work, the GP was incredibly supportive, promptly providing a FIT note to help me recover. Subsequently, I needed stitches removed following a minor surgical procedure. Using their convenient online booking system, I received a callback within minutes to schedule an appointment. The procedure with Janet was swift and straightforward, taking barely five minutes. Furthermore, when I required a health assessment for a Private Hire License, the staff (I believe his name was Aeden) were incredibly accommodating, guiding me through the payment process, next steps, and appointment scheduling with remarkable efficiency. I'm perplexed by any negative feedback about this practice. Having relocated from the South, where GP services were overwhelmingly busy with extended wait times, my experiences here have been remarkably positive. I genuinely commend the entire team at Park Medical Centre. To those who feel the wait is excessive, I'd suggest considering the challenges faced by healthcare providers in larger service areas before making hasty criticisms. In today's context, Park's turnaround times are entirely reasonable and commendable.

Terrible clinic with terrible service and patient care

the absolute worst medical facility in chester. their phone communication is abysmal, with wait times ranging from half an hour to a full hour for calls. i witnessed three reception staff members gossiping and playing on their personal phones, and even when i entered with an active call, no one bothered to respond. prescription and medication handling is completely incompetent, with doctors and nurses taking anywhere from 4 to 30 days to process prescriptions from specialists. they are seemingly incapable of reading urgent hospital messages, recommendations, or prescribed treatments. waiting for test results or hospital-prescribed information can take anywhere from one to three months. their negligence is directly putting patients' health at risk. this clinic is so dangerously ineffective that it should be shut down immediately to protect patient wellbeing.

Terrible medical centre with zero patient support

This medical centre in Chester is absolutely abysmal. For five consecutive days, I've been attempting to secure an extension for my sick leave, only to be told my case lacks urgency. The potential consequences are severe - I could potentially lose my job simply because obtaining a single medical signature has become an incredibly complicated process. Despite being initially promised that extending my sick leave would be straightforward, the reality has been completely different. Their communication is practically non-existent; reaching them is nearly impossible, and even when contact is made, my concerns are completely disregarded. I was explicitly assured that someone would return my call, yet unsurprisingly, no one has bothered to follow through. The level of unprofessionalism is shocking.

Terrible medical experience with unhelpful front desk staff

Medical staff at the front desk completely failed to understand basic patient care. Their obstructive approach prevented me from accessing necessary healthcare services.

Great care and service at park medical centre

Throughout my experience with Park Medical Centre, I've consistently received exceptional medical support. Over time, I've consulted various physicians and nursing staff for both my personal health and my children's medical needs, and each interaction has been remarkably positive. Additionally, the front desk personnel are consistently friendly and accommodating.

Frustrating healthcare with impossible appointment scheduling

The service is utterly disappointing. While the healthcare professionals are competent, securing an appointment feels nearly impossible—like hitting a rare jackpot just to schedule a basic consultation. Medication delivery is consistently unreliable, leaving my son continuing to suffer. I'll be forced to revisit the pharmacy tomorrow, hoping against hope that the prescription has finally arrived. Communication is equally frustrating, as attempts to call and verify the prescription's status are met with perpetual silence. My recommendation is straightforward: hire staff who can actually manage these fundamental tasks.

Lifesaving care during unexpected medical emergency

During my diabetic consultation on March 11th, I experienced a severe stroke while at the medical facility. The entire healthcare team - from physicians to nursing staff - demonstrated exceptional care and professionalism. Their swift and skilled intervention was truly life-saving, and I am profoundly grateful for their incredible support. My deepest thanks to everyone who helped me during that critical moment.

Compassionate care from aiden makes all the difference

I've been a patient at this medical practice for over three decades and, like many others, have encountered some challenges along the way. However, I've recently been impressed by a young staff member named Aiden, who consistently demonstrates remarkable patience and dedication. It's truly refreshing to find someone so helpful, and I'm always confident that my concerns will be promptly and effectively addressed when he's assisting me.

Great service at local medical practice

We recently relocated to Chester and now reside in close proximity to the medical practice. The reception staff provided us with outstanding service, offering support and comfort during our initial visit. Their welcoming demeanor was greatly appreciated. Our sincere gratitude goes out to them. Eileen and Peter Follows.

Terrible medical centre with unhelpful staff nightmare

Absolutely dreadful healthcare facility in Chester. After recently switching to this practice, I've spent the past fortnight unsuccessfully attempting to secure a medical appointment. The staff are incredibly discourteous and display a complete lack of professionalism. I'm actively seeking to change healthcare providers at the earliest opportunity.

Frustrating healthcare with zero patient convenience

Securing a medical consultation here is an exercise in futility. You're faced with two equally frustrating options: either brave the early morning crowd, lining up at 8am with over 20 people ahead of you, only to be dismissed and told to try again the next day... Alternatively, attempt to book by phone after 10am, where you'll find yourself languishing on hold for 31 minutes, stuck in first position, with no sign of anyone picking up. Their online booking system is a complete fiction, contradicting the pre-recorded message that suggests otherwise. If another medical practice were an option, I'd switch in a heartbeat, though I'm skeptical of finding a significantly improved experience elsewhere!

Terrible service and unhelpful receptionist nightmare

I've been struggling to secure a medical appointment, and it seems there are no slots available. They advised me to call at 8am, but I'm at work during that time and can't make personal calls while on the job, which creates a significant challenge. When I explained my situation to the receptionist, she suggested I visit Eastham walk-in centre, which is approximately 14 miles away, despite my own surgery being just 5 miles from me! She further recommended I contact 111 or go to A&E and potentially wait for 24 hours. When I expressed my frustration with these unhelpful suggestions, she abruptly ended the call. What an absolutely fantastic service - NOT!

Terrible service and instant dismissal from practice

I've been registered with this medical practice my entire life and have never written a review before. However, the quality of service has dramatically deteriorated in recent years. Securing an appointment has become nearly impossible, and patients are made to feel like an inconvenience when requesting one. They've even added a message to their phone greeting asking for staff to be treated respectfully, which I suspect is a response to growing patient frustration. The final straw for me was after weeks of attempting to schedule a follow-up with the doctor who initially requested my return, I eventually saw a different physician. This doctor discovered I had moved out of the area on Monday, and by Tuesday, I received an email stating I have 28 days to change practices. It's remarkable how quickly they can act when it comes to removing a patient, yet getting an appointment, follow-up, or treatment seems impossible 🤷‍♀️

Fantastic care from a top-notch medical team

I've encountered nothing but top-notch care from this general practitioner. The pharmacist I recently consulted by phone (Sian) was particularly outstanding - incredibly knowledgeable and genuinely helpful 👍

Frustrating experience with poor customer service

Frustratingly difficult to get help, with minimal chance of actually connecting with staff, though marginally acceptable if you somehow manage to secure an appointment

Worst purchase ever terrible customer experience

A turbulent journey of letdown. Barely tolerable at most.

Frustrating doctor's surgery with impossible appointment system

I've always found this practice somewhat adequate, with staff displaying basic courtesy, but securing an appointment is incredibly challenging. While this is common among medical practices, it seems particularly problematic here. Previously, I could resolve booking issues by speaking directly with reception, but that option is no longer available. I'm currently attempting to schedule a routine appointment referenced in an October letter—and I'm still struggling to do so. Their phone system directs non-urgent cases to book online or through their app, claiming they're only handling urgent calls. However, the app consistently shows no available appointments, regardless of when I check, and invariably redirects me back to phone booking. Frustrated, I eventually decided to wait on hold during what should be a quieter time (11am), knowing this might potentially delay care for those with genuine emergencies. After being told I was "first in queue" for 20 minutes, I ultimately gave up. The experience has been so disheartening that I've decided to change healthcare providers, as I have zero confidence in their ability to accommodate me during a genuine medical need.

Frustrating experience with unhelpful medical office staff

This establishment is utterly ridiculous. The phone receptionist leads you on a wild goose chase, and I'm desperately seeking guidance about my medication while enduring pain and losing work hours. Yet, they persistently claim no appointments are available, despite explicitly promising a telephone consultation just yesterday! The front desk personnel are incredibly unprofessional and thoroughly exasperating!

Terrible product that should be avoided at all costs

Steer clear at all costs