Park Medical Centre

Exceptional care at park medical centre

I am absolutely full of praise for the surgical team. They are meticulous, considerate, and truly compassionate. No request is too challenging for the physicians, administrative staff, and entire team. Every individual at park medical centre demonstrates incredible dedication and consistently goes above and beyond to support patients.

Terrible doctors who fail neurodivergent patients

This medical practice is absolutely not accommodating for autistic individuals. The waiting room is cramped with loud music causing sensory overload. Receptionists are unreliable, failing to properly document calls and falsely claiming appointments are made. You encounter different GPs each visit, who provide conflicting medical advice. Their communication is consistently unclear and confusing. I experienced contradictory guidance about treating a skin condition - one doctor insisted it was fungal, another claimed it was autoimmune. After completing fungal treatment and returning, the initial doctor remained convinced it was fungal. Applying both creams resulted in my psoriasis spreading and worsening. Appointment times are disregarded, with patients arriving later being seen before those who arrived on time, which triggered my meltdown and ultimately led me to leave the practice. Medication instructions are equally problematic. Despite clear guidance from online sources and pharmacists about dosage, the GP provided inconsistent and vague instructions, leaving me improperly medicated and feeling unwell. When attempting to confirm an appointment, receptionists demonstrated complete disorganization. One claimed an appointment was scheduled, but the next day another staff member insisted no record existed. This could have resulted in a wasted trip and unnecessary inconvenience. I've witnessed similar mistreatment of other patients, including an elderly gentleman with mobility issues being made to wait unnecessarily. After years of persistent problems, I'm absolutely done with this practice. They are unquestionably the worst medical facility I've encountered. The practice manager is particularly awful, displaying a shocking lack of understanding about neurodiversity and treating patients inhumanely. They urgently require investigation and significant improvement.

Frustrating healthcare system fails elderly patient

My elderly mother is battling cognitive decline, yet the medical office persists in attempting to contact her directly about her test outcomes? If I require additional information, I'm expected to complete a triage form with the hope that someone might eventually reach out to me? This is completely nonsensical. The entire practice is in total disarray.

Exceptional care and efficiency at Park Medical

Exceptional service once again! I filled out a straightforward assessment form, received prompt testing, got a same-day consultation, and was efficiently referred onward. Every staff member demonstrated courtesy and expertise. Kudos to Park Medical for their outstanding care!

Terrible emergency response that left me disappointed

Absolutely terrible assistance during a critical situation!

Terrible healthcare experience with unresponsive medical practice

After being with this medical practice for a decade, I've reached my breaking point. Following a heart attack on October 24th, it's now late January and I'm still unable to secure a doctor's appointment. The service is absolutely appalling. The reception staff are consistently unhelpful and discourteous, and their promises to follow up are completely empty - no one ever contacts me back as they claim. This healthcare provider is entirely unacceptable, offering a service that falls far below any reasonable standard of patient care.

Inconsistent care leaves patient feeling frustrated and unheard

The experience can be quite inconsistent. On certain occasions, I encounter a healthcare professional who is genuinely compassionate and attentive, but in other instances, it seems like the physician is merely rushing through the appointment, appearing disinterested in my health issues and dismissive of the symptoms I'm sharing.

Terrible healthcare experience with zero communication

Appalling medical professionals. Discourteous personnel. Constantly being given the runaround about scheduling an appointment through triage, with repeated promises of a callback that never materialize. It appears that patient concerns are completely disregarded.

Transformative healthcare switch after decades of frustration

After dedicating nearly half a century to my previous medical practice, I've made the switch to Leek Health Centre. The difference is remarkable - this facility operates with true professionalism across all departments. Unlike my old practice, the staff here actually treat patients with respect, particularly the receptionists who don't act like they're more important than the doctors. Gone are the days of wrestling with ridiculous paperwork at the crack of dawn; now, I can simply pick up the phone and - miraculously - someone actually answers! It's refreshing and honestly quite impressive 🤩

Exceptional care at park medical centre leek

I'm thoroughly impressed with Park Medical Centre in Leek. This week, I've had to reach out to them twice, and they were absolutely fantastic! They attentively listened to my concerns and promptly resolved the issues. Ellie, in particular, was incredibly compassionate and went above and beyond to assist me. My sincere gratitude goes out to the entire team. Continue maintaining this outstanding level of service.

Compassionate care that went above and beyond

I experienced top-notch care at Park Medical Centre. The online triage system quickly arranged my appointment, and I saw a Doctor the same day who promptly referred me to A&E. My medical concern was effectively addressed, and I received a follow-up call from the physician the next day. I'm thoroughly impressed by the staff's exceptional professionalism and compassionate treatment throughout the entire process.

Frustrating medical care with constant appointment struggles

Extremely frustrating experience with constant scheduling difficulties and online form submissions that mysteriously vanish. The practice's communication is poor, with staff offering empty apologies for missed appointments. Interactions with some doctors feel confrontational, and we've had to specifically request avoiding certain physicians. At this point, it's more straightforward to seek care at Moorlands instead.

Frustrating reception ruins long-standing medical practice

After six decades of loyalty to this medical practice, spanning generations from Dr. Elsdon Senior to myself and my family, I've reluctantly decided to seek care elsewhere. Their 'triage' system, supposedly designed to direct patients to the most appropriate clinician, failed spectacularly in my case. When I requested a blood test appointment in person, the receptionist adamantly refused to help me, insisting I book online. I explained I was already present and didn't require pre-assessment, but she remained inflexible. When I attempted to clarify my request, she publicly accused me of being disrespectful, loudly reprimanding me in front of other patients. I remained calm and courteous throughout our interaction. Upon later complaining about this experience, I was treated appallingly during a phone call, with the staff claiming the receptionist was in tears over my supposed misconduct. No apology was offered, no attempt to understand my situation, and absolutely no willingness to compromise. This incident has been so distressing that continuing with this practice became impossible. As an educated professional, I was essentially treated like a misbehaving child by administrative staff. While the doctors presumably believe this system increases efficiency, I'm concerned it could potentially endanger patients in more critical circumstances. Fortunately, my need was merely a routine blood test, but being told that a receptionist with access to my records couldn't book a simple appointment is utterly ridiculous. I want to emphasize that my criticism is exclusively directed at the administrative staff. The clinicians themselves have always been beyond reproach. Perhaps the medical professionals should critically examine the personnel managing their practice.

Disappointing medical care since covid pandemic began

Formerly a decent medical practice before the pandemic, they've since become frustratingly inefficient. Scheduling an appointment now requires waiting an excessive number of weeks, resulting in a significantly subpar healthcare experience.

Slight wait, but worth the professional service

A slight postponement of our scheduled meeting occurred.

Terrible service and rude staff at park medical

I sustained a leg injury in April and attempted to secure a medical consultation. The receptionist's demeanor was incredibly unhelpful, dismissing me and insisting I complete an online triage form. Consequently, I've been unable to consult with a physician. As my pain intensified, a nurse recommended physiotherapy, but that referral never materialized. My attempts to schedule a physiotherapy appointment were futile, forcing me to fund my own treatment. It's unacceptable that patients must pay privately when we contribute to the NHS through our taxes. My frustration with Park Medical is immense; simply getting past the receptionist seems to be the primary challenge. To anyone seeking care here, I wish you the best of luck—you'll certainly need it.

Great service from a reliable company

Consistently delivered satisfactory results for me

Exceptional care and service at Park Medical

I am thoroughly impressed with this medical practice and couldn't be more satisfied. Every staff member demonstrates exceptional dedication and goes out of their way to provide support. The receptionists are warm and welcoming, while the doctors are both compassionate and clinically proficient. I initially selected this practice because of their innovative online triage system, which is incredibly convenient for patients (and I genuinely appreciate its availability), but in truth, every aspect of the practice is remarkable. Since relocating from Macclesfield, my children and I have experienced nearly 20 medical interactions, with our records seamlessly transferred and all medical concerns promptly and appropriately addressed by Park Medical. They have consistently surpassed my expectations at every turn. My heartfelt gratitude goes out to the entire team.

Superb medical care with friendly professional team

Top-notch customer care, courteous front desk personnel, and truly exceptional medical professionals from my perspective.

Terrible service for mental health support

Can't ever get a booking, and they clearly don't care about mental wellness at all!!