Park Medical Centre

Terrible medical care and endless doctor turnover

Why have so many physicians abandoned this previously reputable medical center? I require a steroid injection for my left rotator cuff injury, yet not a single doctor here can perform the procedure. I've been informed that during my appointment on March 13th, arrangements will be made to have treatment at the Haywood. How many additional months will I need to wait? Absolutely unacceptable.

Frustrating healthcare run-around at local clinics

Terrible customer experience. I was dismissed and told to get a blood test at either Heywood or Moorlands locations, but both facilities refuse to accommodate me without a prior referral from my general practitioner's office.

Terrible customer service at medical facility

Extremely frustrating experience with terrible customer service. The front desk staff was completely unresponsive during my call and abruptly terminated our conversation without any explanation. I was left feeling deeply distressed and unheard. This kind of treatment is unacceptable, especially in a healthcare setting where patients are already dealing with pain and vulnerability.

Frustrating healthcare experience with constant staff changes

Subpar customer experience with scheduling challenges, inconsistent medical support, and frequent staff turnover. Hoping for significant improvements in the near future as the practice seems to be undergoing substantial personnel changes.

Terrible medical care led to years of suffering

I'm at my breaking point after 33 years of terrible healthcare. Nine years ago, they repeatedly dismissed my symptoms as IBS, only to discover two years later that I have cancer that had been developing in my bowel for years. My appendix was leaking for months, leading to mucus cancer. Today, 6/10/22, a receptionist was incredibly disrespectful when I tried explaining my medical concerns, bluntly telling me to seek treatment elsewhere, despite knowing I have limited options. This practice used to be fantastic when I was younger, but now I'm absolutely done with them. They make me wait nearly a week for an appointment, then claim I'm not an emergency because I'm not already hospitalized. All I want is a referral letter to avoid sitting in A&E in agony. Their attitude is unacceptable, and I'm changing doctors without hesitation.

Terrible service from unhelpful and unprofessional doctors

Unresponsive and unhelpful, this medical practice fails miserably at basic patient care. Their staff are consistently slow to pick up phone calls and appear disinterested in addressing patient needs. I've been struggling for weeks to secure a referral to a hospital for dental issues related to my cancer treatment, but their communication is shockingly poor. Every interaction has been marked by an unwelcoming and confrontational attitude. The prolonged waiting period is completely unacceptable. Without a doubt, these are the most incompetent doctors in Leek. I strongly advise anyone to avoid this practice entirely.

Frustrating and inefficient medical appointment nightmare

I experienced absolutely abysmal customer service and zero assistance! After enduring over 10 minutes waiting on hold, I was informed that the medical practice was 'unable' to schedule patient appointments, and was directed to complete a triage form on their website. However, I was simultaneously told that this online system was currently non-functional for patients and advised to attempt access again the following day. When I requested the specific website address, I was dismissively told to simply search for it on Google! How unnecessarily complicated and frustrating should booking a simple medical appointment be? How deliberately unhelpful and bureaucratic can a healthcare practice's appointment procedures and systems possibly become?

Exceptional care and welcoming medical team

A consistently reliable medical practice with skilled physicians, coupled with welcoming nursing staff and an accommodating front desk team. An excellent healthcare option that provides a comfortable and pleasant patient experience.

Frustrating lack of support after vaccine side effects

Recently experienced negative side effects following my second COVID vaccine. I've inquired about support, but after two months, I'm still without guidance or medical referrals.

Disappointing service for a stressed caregiver

I called the medical practice a fortnight back and had a helpful conversation with a compassionate doctor. As a full-time caregiver for my elderly 90-year-old father, with no alternative support, I inquired about COVID vaccine eligibility. The GP instructed the receptionist to ensure my prompt vaccination in category 6. After hearing nothing further, I rang again, only to be confronted by an extremely discourteous receptionist who claimed I'd been downgraded to category 8 and demanded documentation to prove my original status. Am I seriously expected to provide evidence while managing my dad's basic care needs? The suggestion is absurd. I have significant health complications including severe hypertension and asthma, so this treatment is completely unacceptable. Thanks for nothing, Park Medical.

Unhelpful reception turns medical visit into nightmare

Called the surgery hoping to book a medical consultation, but the unhelpful and aggressive receptionist insisted I must book online. Their attitude was completely uncooperative. I might as well go to the emergency department where I'll only wait 4 to 5 hours instead of days. After all, GPs are earning over £100,000 annually, so we mustn't burden them too much with actual patient care.

Smooth online triage leads to exceptional medical care

I recently experienced a colitis flare and needed to seek medical attention at Park Medical. Their online triage system was a standout feature, which I found far more convenient than traditional phone scheduling - a definite improvement. When an in-person consultation became necessary, I was fortunate to be treated by Dr Chudyk and Dr Patel, both of whom provided exceptional medical care. My sincere appreciation goes out to them.

Frustrating healthcare experience with unhelpful staff

Hardly ever required medical attention in the past, resulting in a minimal health record. When I recently sought to consult my physician, I was redirected to a walk-in clinic after an extensive wait. Due to my practice's inability to manage appointments effectively, I endured a grueling 7-hour emergency room visit. The sole rationale for awarding 3 stars stems from the widespread challenges currently facing healthcare providers. As an additional note, I'm compelled to question whether receptionists now consider themselves medical professionals.

Compassionate care during my challenging medical journey

Throughout these challenging recent weeks, the surgical team has delivered outstanding support, responding quickly and offering highly valuable guidance.

Terrible service and zero communication from clinic

Stuck waiting for a response from their service department for a fortnight now. Absolutely cannot suggest this to anyone. I relocated my medical care here based on promises of exceptional quality. Now I'm thoroughly let down, especially given how infrequently I seek medical attention.

Compassionate care and top-notch service shine here

Outstanding training experience with truly compassionate personnel!

Nightmare medical experience with unprofessional healthcare staff

Another dreadful encounter with this awful medical facility, where the doctor treated me like a drug-seeking addict despite my legitimate need for sleeping medication for a four-week period, even though I've only been prescribed two weeks. The staff are incredibly arrogant, particularly the one with the elongated horse-like facial features and the rotund, beady-eyed individual reminiscent of Olive from the classic TV show. Their service is disgraceful, seemingly influenced by the current political climate and a mockery of bureaucratic attitudes. I'd gladly rate them zero stars if that were possible, but I need to submit this review. Fortunately, my doctor is changing tomorrow.

Terrible service ruined my entire dining experience

After this experience, I'm quickly reminded of exactly why I typically avoid this place altogether.

Terrible service and confusing address mix-up nightmare

The front desk staff were incredibly unhelpful and seemed frustrated that I was unsure about my exact address details. Surprisingly, they had unilaterally modified my address to a location I've never resided in, which created significant complications when I attempted to sign up with a new medical practice.

Terrible medical care at park medical centre

Disgraceful conduct, with fundamental patient information rights completely disregarded! The anguish and distress I've endured due to the appallingly incompetent administration at park medical centre is beyond description. Dr finlay stands out as an exceptional professional, entirely blameless amid the surrounding chaos!