The Park Medical Centre

Reception staff unhelpful with phone calls and responses

The quality of care at this practice appears to be declining. I have concerns about the management and reception staff, as I feel communication could be significantly improved. I have experienced difficulties getting responses to my inquiries and feel that interactions with staff could be more professional. Due to these issues, I have decided to register with a different practice, which was a straightforward process to arrange online. I have also raised my concerns through the appropriate NHS channels. I would encourage others who share similar experiences to consider exploring alternative options, as I believe the service elsewhere may better meet my needs.

Impossible to book an appointment here

The staff appeared inadequately trained, and obtaining an appointment proved extremely challenging. There seemed to be a lack of concern for patient urgency, with the process made unnecessarily difficult even in serious circumstances. Phone calls were often not answered promptly.

Couldn't book an appointment for weeks

The service at this practice has been disappointing, with significant delays in securing appointments and unhelpful staff interactions that left me feeling unsupported.

Staff seemed confused about basic procedures

This practice has not met my expectations. I have had concerns about the level of service and staff knowledge during my visits. I would not recommend this surgery based on my experience.

Receptionist dismissive, appointments repeatedly postponed

I had a very poor experience with this practice. The reception staff and clinicians were unhelpful throughout. My mother struggled to obtain a diagnosis as her concerns were not adequately addressed, and she experienced repeated appointment delays and was referred between different practitioners without resolution. After switching to another practice, she received more thorough assessment and care. She is currently receiving hospital treatment, and I believe earlier intervention at this practice might have made a difference to her outcome. I feel this practice requires significant improvements in how patient concerns are handled and investigated.

Long wait and broken online booking system

The waiting time was excessively long, and despite being informed of my position in the queue, I was unable to obtain what I needed. I attempted to use the online appointment system as suggested, but encountered technical difficulties. The website also proved unhelpful when I tried to access services through that method.

Receptionist team always helpful and polite

I have consistently received excellent care during my visits. The reception staff have demonstrated helpfulness and courtesy on every occasion.

Surgery refused to help struggling child

The quality of care at this surgery has declined. I was disappointed when the practice declined to provide support for a young person experiencing significant difficulties, stating they were unable to assist. This was very frustrating.

Quick callback made urgent appointment happen

Requested an urgent appointment and received a prompt callback within the hour from a very considerate clinician who established a comprehensive management plan covering both immediate care and ongoing monitoring. Much appreciated.

Prompt phone consultation and helpful staff

I had a telephone appointment that was handled quickly, and I felt my concerns were properly heard. The team at the practice were extremely supportive during my visit.

Couldn't get through on the phone line

Attempted to contact the surgery to arrange an appointment for a blood test with the nursing team. Unfortunately, the practice appeared to be very busy and I was unable to reach anyone after waiting for an extended period, so I had to abandon the call.

Receptionist sent me for wrong xray location

I requested an appointment with a doctor and was informed there would be a two week waiting period. The receptionist offered an alternative appointment with a nurse practitioner on Friday, which I accepted. During that visit, I was advised to attend for imaging at one of two locations. I went to the first location mentioned but was told that no referral had been received and that they were unable to provide the service I needed. This resulted in an unproductive visit.

Couldn't get through on the phone

What is the purpose of having a medical practice if appointments cannot be booked and then the call is terminated in an impolite manner?

Reception staff were dismissive and unhelpful

I would not recommend this practice to others. The reception team came across as unwelcoming and unhelpful. My partner, who manages asthma, experienced significant delays in obtaining an inhaler change, spanning approximately two weeks. He felt dismissed during this process and was subsequently provided with an alternative inhaler. Following a consultation, he was told the medication would be adjusted, but upon checking at the pharmacy, the original inhaler remained unchanged. This discrepancy was frustrating and concerning given his respiratory condition. Due to these issues and worries about potential health complications, we felt compelled to source medication through alternative means. The practice's handling of this situation raises questions about the quality of care provided.

Reception staff were dismissive and unhelpful

The receptionist's manner was quite unfriendly and unwelcoming.

Reception didn't record the appointment properly

Attended the practice to keep a scheduled appointment that had been confirmed on the reminder documentation provided. Upon arrival, discovered that the appointment had not been recorded in the system. Found the experience frustrating, as the reception staff appeared not to have properly registered the booking despite the confirmation paperwork in hand.

Felt properly listened to after A and E

Had to see a clinician after I'd been to A and E and felt unheard there. Saw a doctor after speaking to a nurse practitioner. I could not fault the process at all and for me the doctor went over and above what I had expected to be honest. Thank you all, especially the doctor I saw who I will definitely ask to see if I need to go back to the practice. Well done.

Reception staff attitude needs improvement

The reception team's approach left much to be desired, and I felt their professionalism could benefit from improvement.

Impossible to book appointments with rude reception staff

There were very few patients in the waiting area, yet scheduling an appointment with a clinician proved extremely difficult. Prescription requests cannot be handled by telephone and instead require an in-person visit to collect a form, complete it, and return it by post. The reception team came across as dismissive and unhelpful. Overall, the practice's processes and service delivery fell well short of expectations.

New surgery made me realise how backwards this one was

I was a patient at this surgery for approximately seven years before relocating and switching to a different practice. My current surgery provides exceptional care and operates with impressive efficiency. I didn't fully appreciate the limitations of my previous surgery until experiencing the higher standard of service at my new one. The previous practice's operational approach felt outdated, and I encountered several clinicians whose manner and competence were disappointing, though there were one or two notable exceptions who provided excellent care. I'm relieved to have moved on from that experience. The nursing staff at the previous surgery were consistently professional and supportive, and I never experienced any difficulties with the reception team.