The Park Medical Centre

Reception staff unhelpful with basic patient queries

The clinical staff are excellent, however the administrative team can be difficult to work with. They lack understanding and seem unmotivated in their roles. They appear to avoid their core responsibilities of managing patient needs and escalating matters appropriately to clinical staff. Even straightforward queries about medication seem to fall outside what they're willing to address. Overall, interactions with the administrative side have been frustrating.

Reception staff attitude needs improvement urgently

I am deeply disappointed and frustrated by the service provided by the reception team at one of the practice locations. As a long-standing patient of over 30 years, I have valued my time here. The clinical staff are excellent, very compassionate and consistently supportive. However, the reception team at this particular location have displayed a dismissive and discourteous approach, lacking in understanding and consideration. I believe they would benefit from training focused on patient care and communication. I have experienced a notably more positive reception experience at another practice location, where the team demonstrated genuine care and made genuine efforts to help. I apologize for the critical nature of this review, but I must acknowledge that my continued loyalty to the practice is primarily due to the quality of the clinical team.

Reception staff could improve their attention to detail

The clinical staff provide good care when appointments are secured, though the administrative and support team experience has been less satisfactory. There have been ongoing issues with record accuracy despite repeated corrections over several years, and concerns about inconsistent approaches to preventative health measures for certain patient groups. This raises questions about organisational priorities and whether the practice fully reflects NHS standards.

Reception staff were unhelpful on the phone

The reception team can be quite abrupt when answering calls. I arranged for a prescription to be sent through, but wasn't informed by the clinical staff that there might be any issues with it, which was frustrating. This meant I had to contact both the pharmacy and the practice myself. The medication eventually arrived some time after it was initially sent out. While I encountered some unhelpful attitudes from reception staff during these calls, the doctors themselves were pleasant enough.

Friendly practice with professional doctors and helpful reception

I have consistently had positive experiences at this practice, with only occasional issues encountered with front desk personnel. The overall environment is welcoming and approachable, and the clinical staff demonstrate a serious and professional manner in their interactions. I am very satisfied with the service provided.

Appointment cancelled without any prior notice

Attended an appointment for my child today only to discover it had been cancelled without any prior notification. I was not contacted beforehand. The receptionist questioned me about the difference in surnames between myself and my child, and stated that I was not listed as linked to them. It was inappropriate to be questioned about family relationships at the desk during check-in, and I found this experience very disappointing.

Inflexible repeat prescription ordering process

Got in touch today to request a repeat prescription and was informed it would be available within a specific time window. While I recognise there are procedures in place, I felt there was no room for any adjustment to accommodate my circumstances. I have managed a long-standing respiratory condition throughout my life and am presently taking medication for a chest infection, which has meant I have used up my inhalers more quickly than usual. Patient service experience could be improved.

Finally got my problem sorted at the appointment

After seven years of living in the UK, this is the first occasion where I have attended with a concern and received a proper resolution. Outstanding practice. Much appreciated!

Helpful staff who really listen to you

The clinicians at this practice are good and very understanding. The staff are responsible and helpful.