Patient Experience Summary

Patient feedback reveals a mixed experience across appointment access, administrative processes, and care quality. Many patients report difficulty securing appointments through both phone and online booking systems, with complaints about limited availability, long waiting times, and booking platform malfunctions. Prescription processing delays and administrative errors—including incomplete medical records and mishandled referrals—emerge as recurring concerns. Reception experience varies considerably, with some patients describing staff as unhelpful or dismissive, while others praise their responsiveness and courtesy.

In contrast, numerous reviews highlight compassionate medical professionals who demonstrate attentiveness and genuine care. Patients frequently mention same-day appointment availability when successfully booked, welcoming practice environments, and efficient handling of urgent issues. The Ask My GP digital service receives consistent praise for streamlining routine requests like prescription renewals. Modern facilities and supportive staff interactions are commonly noted as positive aspects.

The practice shows capability in clinical care and responsiveness during urgent situations, yet faces persistent challenges with appointment availability systems, administrative coordination, and consistency in reception experience. Patient satisfaction appears strongly influenced by whether they successfully navigate the booking process and encounter responsive administrative support.

Appointment

48.91 %
Poor

Reception

54.32 %
Average

Cleanliness

72.55 %
Great

Care

62.18 %
Average

Respect

59.64 %
Average

Seen on time

52.73 %
Average

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GW

Gary W. Google 2 years ago

Rating

Excellent!

Amazing service from park medical practice team

This morning's early phone call to reception was met with incredible helpfulness and empathy. I secured a 10 o'clock appointment with Dr. Saeed, who thoroughly investigated my symptoms. After the consultation, medication was prescribed for collection at my neighborhood pharmacy, and a follow-up appointment was promptly scheduled for the next day. The service was truly exceptional. A heartfelt thank you to Dr. Saeed and the entire team at Park Medical Practice. Gary Wainwright. P.S. We fondly remember Dr. Guest and wish him well.

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SW

Stephen W. Google 2 years ago

Rating

Bad!

Terrible doctor who made me feel completely worthless

First visit to this clinic since Grove medical practice shut down. Absolutely pointless appointment, questioning the doctor's motivation for practicing medicine, possibly just chasing a paycheck. Made me feel completely disregarded and unimportant, showing zero concern for my health issues, and I sincerely hope to avoid encountering him as a healthcare provider in the future.

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RR

Reviewer12 R. Google 2 years ago

Rating

Bad!

Terrible healthcare experience with unhelpful medical staff

Based on my interactions: Indifferent medical professionals who are hesitant to schedule in-person consultations. They seldom pay attention and fail to review past medical records, remaining ignorant of existing health issues. Appalling lack of concern for my well-being.

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JP

June P. Google 2 years ago

Rating

Excellent!

Speedy service from askmygp saves the day

I reached out via askmygp to schedule an in-person consultation with Dr Wilson, and they promptly responded, offering me an appointment that very afternoon at 3 pm. Fantastic service.

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CM

Carron M. Google 2 years ago

Rating

Excellent!

Compassionate care and quick medical support

Although submitting an Ask My GP request requires attentiveness, I've consistently secured same-day, in-person consultations. The reception staff are incredibly supportive, both during face-to-face interactions and phone conversations. Every doctor I've encountered has been attentive, treating me as a unique individual and taking thoughtful steps to either prescribe suitable medication or make appropriate referrals when needed. This is truly a warm and patient-focused medical practice that prioritizes personalized care.

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GR

Gavin R. Google 2 years ago

Rating

Excellent!

Exceptional care from childhood to adulthood

I've been a patient at Park Medical since childhood, and despite numerous staff changes and different doctors, the entire team has consistently provided exceptional care through every stage of my life. From the welcoming receptionists to all the healthcare professionals, this practice is truly outstanding. I wouldn't consider switching to another medical center for anything. I am deeply grateful to everyone who has been involved in my healthcare journey over the years, and I cannot express my appreciation enough. Thank you.

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DQ

David Q. Google 2 years ago

Rating

Excellent!

Quick relief from my health concerns

Scheduled a consultation with my general practitioner and waited about 90 minutes for the appointment. Dr. Khan efficiently arranged additional medical tests, providing exceptional care and support.

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AP

Ann P. Google 2 years ago

Rating

Excellent!

Fantastic support for my urgent customer issue

Exceptional support and comfort provided during a current issue, which is being addressed and rectified with impressive speed and efficiency.

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HO

H O. Google 3 years ago

Rating

Average!

Frustrating experience with unreliable medical practice

I've been a patient at this practice since 2011, and the doctors, especially Dr. Guest, are top-notch. However, today's experience was incredibly frustrating. I went to Trafford hospital for a blood test, only to discover my details weren't in their system. I called the GP and was left on hold as the top caller for over 10 minutes. I checked their website, which stated they were open until 6:00 PM, so I drove back to the practice. To my dismay, I found a sign on the door indicating they were closed on Wednesdays! This is absolutely unacceptable! They should at least update their answering machine to prevent such inconvenience for patients.

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YY

Yvie Y. Google 3 years ago

Rating

Bad!

Terrible management ruins an otherwise great medical practice

I've been a patient at this medical practice for a decade and a half. The clinical team is phenomenal and truly exceptional. Unfortunately, the practice manager and front desk personnel are, without exaggeration, the most unprofessional and disrespectful individuals I've ever encountered. They consistently dodge responsibility for their inappropriate communication and conduct. The manager seems completely oblivious to the fact that patients reach out when they're already feeling vulnerable, and her condescending attitude and harsh demeanor only serve to further distress those seeking medical help. If possible, I would gladly assign this surgery a rating below zero stars.

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SP

Stanimir P. Google 3 years ago

Rating

Excellent!

Exceptional healthcare with caring and efficient staff

An absolutely outstanding medical practice! They swiftly processed our registration and assisted with medication requirements in just a short timeframe. The facility itself is modern and well-maintained. Moreover, the personnel are incredibly welcoming and attentive, demonstrating genuine care for each patient's individual circumstances.

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DH

David H. Google 3 years ago

Rating

Bad!

Frustrated patient warns about terrible medical care

Consulted my doctor, and it was completely disappointing - another letdown from their service.

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MB

Martin B. Google 3 years ago

Rating

Excellent!

Speedy resolution with friendly and helpful team

Superb customer support this time around. My issue was swiftly resolved in just a short span of a few hours.

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AE

Alison E. Google 3 years ago

Rating

Excellent!

Compassionate care made my healing journey easier

Dr Wilson and the entire medical team have been exceptionally compassionate during my recent health challenges and subsequent healing process. An outstanding group of professionals! My deepest appreciation

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PS

Paul S. Google 3 years ago

Rating

Bad!

Terrible service from uncaring and unprofessional doctors

Avoid this medical practice at all costs. They show zero interest in patient care, consistently dodge phone calls, and when you finally secure an appointment, the doctor barely acknowledges your presence. Instead, they're glued to their computer screen, mechanically generating a printout before dismissing you without a second glance. The level of unprofessionalism is appalling. Despite my 44-year history with this practice, I've suddenly been deemed outside their service area. My mother, who was a patient here for nearly six decades, only recognized how substandard their care was after switching to a different doctor and experiencing genuine medical attention.

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JM

James M. Google 3 years ago

Rating

Excellent!

Convenient and quick medical prescription service

The Ask My GP platform proves highly convenient for routine medical needs such as prescription renewals, functioning with impressive streamlined effectiveness.

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DH

David H. Google 3 years ago

Rating

Bad!

Frustrating online booking system ruins my morning

Attempting to schedule an appointment via the online platform at 8:10 in the morning, but the system is malfunctioning. I contacted the reception desk, and they informed me that the booking system is unavailable because the surgery will be shutting down at noon, rendering me unable to set up my appointment.

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JR

Jim R. Google 4 years ago

Rating

Excellent!

Convenient healthcare that skips the waiting game

Not keen on oversharing to prevent overcrowding at the clinic The 'Ask my GP' service is incredible, avoiding lengthy explanations and letting me know I'm 13th in line. Exceptional service, outstanding physicians, and incredibly supportive personnel Continue maintaining this high standard of care. Jim Raftery

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JL

Julie L. Google 4 years ago

Rating

Great!

Exceptional care and accessibility at this practice

The updated location is significantly more convenient. I'm thoroughly impressed by how the personnel interact with patients—they truly go above and beyond. Dr. Wilson consistently demonstrates exceptional patient care, showing genuine compassion and always willing to help in any way possible.

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RB

Rosemary B. Google 4 years ago

Rating

Excellent!

Exceptional customer support that truly cares

Timely, understanding, and attentive customer support

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 0161 9733485
  • Park Medical Practice 405 Stockport Road Altrincham WA15 7XR

Patient Experience Summary

Patient feedback reveals a mixed experience across appointment access, administrative processes, and care quality. Many patients report difficulty securing appointments through both phone and online booking systems, with complaints about limited availability, long waiting times, and booking platform malfunctions. Prescription processing delays and administrative errors—including incomplete medical records and mishandled referrals—emerge as recurring concerns. Reception experience varies considerably, with some patients describing staff as unhelpful or dismissive, while others praise their responsiveness and courtesy.

In contrast, numerous reviews highlight compassionate medical professionals who demonstrate attentiveness and genuine care. Patients frequently mention same-day appointment availability when successfully booked, welcoming practice environments, and efficient handling of urgent issues. The Ask My GP digital service receives consistent praise for streamlining routine requests like prescription renewals. Modern facilities and supportive staff interactions are commonly noted as positive aspects.

The practice shows capability in clinical care and responsiveness during urgent situations, yet faces persistent challenges with appointment availability systems, administrative coordination, and consistency in reception experience. Patient satisfaction appears strongly influenced by whether they successfully navigate the booking process and encounter responsive administrative support.

Appointment

48.91 %
Poor

Reception

54.32 %
Average

Cleanliness

72.55 %
Great

Care

62.18 %
Average

Respect

59.64 %
Average

Seen on time

52.73 %
Average
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