Park Medical Practice
Average! (65 reviews)
Average! (65 reviews)
Patient feedback reveals a mixed experience across appointment access, administrative processes, and care quality. Many patients report difficulty securing appointments through both phone and online booking systems, with complaints about limited availability, long waiting times, and booking platform malfunctions. Prescription processing delays and administrative errors—including incomplete medical records and mishandled referrals—emerge as recurring concerns. Reception experience varies considerably, with some patients describing staff as unhelpful or dismissive, while others praise their responsiveness and courtesy.
In contrast, numerous reviews highlight compassionate medical professionals who demonstrate attentiveness and genuine care. Patients frequently mention same-day appointment availability when successfully booked, welcoming practice environments, and efficient handling of urgent issues. The Ask My GP digital service receives consistent praise for streamlining routine requests like prescription renewals. Modern facilities and supportive staff interactions are commonly noted as positive aspects.
The practice shows capability in clinical care and responsiveness during urgent situations, yet faces persistent challenges with appointment availability systems, administrative coordination, and consistency in reception experience. Patient satisfaction appears strongly influenced by whether they successfully navigate the booking process and encounter responsive administrative support.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reveals a mixed experience across appointment access, administrative processes, and care quality. Many patients report difficulty securing appointments through both phone and online booking systems, with complaints about limited availability, long waiting times, and booking platform malfunctions. Prescription processing delays and administrative errors—including incomplete medical records and mishandled referrals—emerge as recurring concerns. Reception experience varies considerably, with some patients describing staff as unhelpful or dismissive, while others praise their responsiveness and courtesy.
In contrast, numerous reviews highlight compassionate medical professionals who demonstrate attentiveness and genuine care. Patients frequently mention same-day appointment availability when successfully booked, welcoming practice environments, and efficient handling of urgent issues. The Ask My GP digital service receives consistent praise for streamlining routine requests like prescription renewals. Modern facilities and supportive staff interactions are commonly noted as positive aspects.
The practice shows capability in clinical care and responsiveness during urgent situations, yet faces persistent challenges with appointment availability systems, administrative coordination, and consistency in reception experience. Patient satisfaction appears strongly influenced by whether they successfully navigate the booking process and encounter responsive administrative support.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Rachel H.
6 years ago
Bad!
Dangerous pharmacy fails to provide critical child's inhaler
Steer clear of this place if your family's well-being matters to you!!! They consistently botch critical repeat prescriptions for my daughter's inhaler - resulting in her being without medication for a full week while the pharmacy and doctors engage in pointless back-and-forth. This week, the pharmacy submitted the inhaler refill request on Monday (with a dated fax as evidence! but seriously, a FAX?!?! in 2019!!) and here we are on Friday with NOTHING. The receptionists display complete indifference. Their policy claims 48-hour turnaround, but they NEVER actually meet that standard. When children's respiratory medication is involved, their negligence is not just frustrating—it's downright LIFE-THREATENING!!! Last month, the pharmacy took mercy on us and provided an emergency inhaler to bridge the gap. I don't think they've managed to get a single prescription right yet. ABSOLUTELY ABYSMAL SERVICE.
Julie M.
8 years ago
Excellent!
Amazing care and support from fantastic team
The medical professionals demonstrate exceptional bedside manner, creating a welcoming and compassionate environment. The front desk staff are incredibly responsive and accommodating. When I required surgery while overseas, the team expertly managed communication with my insurance provider regarding medical documentation, handling everything with remarkable speed and precision. I am profoundly grateful for their outstanding service.
Kate K.
8 years ago
Excellent!
Fantastic healthcare with quick and friendly service
Compassionate physicians and friendly front desk staff. Frequently able to schedule visits on the very same day!
Martin H.
9 years ago
Excellent!
Fantastic medical care that truly exceeds expectations
I felt compelled to counteract a negative review I'd previously encountered! Over the past few years, my family and I have required multiple consultations here, and the quality of service has consistently been top-notch. They've genuinely managed to accommodate us promptly, occasionally even securing same-day appointments. The environment always appears calm and efficiently managed. The facility itself is quite pleasant. I find it challenging to align my experience with horror stories about other medical practices where patients endure interminable waiting periods for appointments. Based on our interactions thus far, I enthusiastically endorse this medical practice.
Heather A.
10 years ago
Bad!
Terrible customer service ruins my entire morning
Absolutely terrible customer service. I phoned early this morning at 8:50am only to be informed that zero appointment slots were available, with my only options being to call back tomorrow at 8 am or risk missing out entirely. It's absolutely ridiculous! I genuinely miss being covered by sale medical - while scheduling appointments with them was challenging, they at least made a genuine effort to assist me instead of just dismissing me. This current experience is completely unacceptable, and I'm thoroughly disappointed.