Park Parade Surgery

Patient Experience Summary

Patient feedback reveals a mixed experience at this practice, with notable strengths in clinical care quality and courteous communication from many staff members, alongside significant concerns about access and service consistency. The clinical team consistently receives praise for attentiveness, care quality, and clear communication of test outcomes. Reception staff are frequently described as friendly and helpful, with several patients highlighting good appointment availability and responsive booking experiences.

However, persistent challenges with telephone access emerge as a major concern across multiple reviews, with patients reporting extended waiting times on hold, unanswered calls, and difficulty reaching the practice even during morning hours. Reception experience is inconsistent, with some patients encountering abrupt or dismissive interactions, interruptions, and lack of engagement. Several patients describe a decline in service quality following recent practice restructuring, noting that the environment has become more impersonal and less welcoming than previously.

Additional issues include inconsistent follow-up care, with patients reporting unclear communication about next steps and repeated requests to call back without progress. Some patients have experienced confusion around appointment bookings and concerns about whether clinical staff review patient background information thoroughly. While the practice retains loyal patients who value continuity of care and clinical expertise, the combination of access difficulties, variable reception experience, and concerns about follow-up processes has prompted some patients to seek alternative providers.