Park & St Francis Surgery

Terrible medical experience with invasive ai scribe

Completely unacceptable experience. I requested a straightforward blood test from my GP, typically handled via email for minor matters. Instead, I was forced to navigate a convoluted website booking system with irrelevant questionnaires. The assistant practitioner (AP) documented completely false information in my NHS app - claiming I smoke 10 cigarettes daily when I'm a lifelong non-smoker. Even more shockingly, she noted alcohol testing when I've been teetotal for over three decades. She even suggested I'm at high risk of stroke and cancer, all for a simple blood test! I've emailed requesting removal of these fabricated notes but expect no response. I'm outraged by this substandard system that demands unrelated medical information and then records it inaccurately. Upon reflection, I discovered they secretly used an AI tool called Accrux Scribe without my consent or knowledge, which apparently generated these notes without human verification. I absolutely refuse to proceed with this blood test under this AP's care, fearing further inaccurate AI-generated documentation that could compromise my health. After 24 years with this surgery, ending up in this situation is devastating and deeply upsetting. Patients must be warned. I believe there's a legal requirement for patient permission before using AI in consultations - it felt like an unseen, intrusive listener in the room.

Horrible customer service from uncaring healthcare system

Absolutely awful staff. Completely unhelpful and only interested in rushing you through their system. I'm desperate to consult with an actual physician! Their level of concern is nonexistent.

Rapid health booking rocks despite parking drama

I've had a different experience with rapid health booking compared to others, finding it efficient and speedier than traditional phone scheduling. Dr. Arden at park surgery deserves praise for their prompt attention and ability to reassure me during my visit. However, my otherwise positive experience was marred by another doctor driving a BMW who inconsiderately blocked my vehicle when I attempted to leave. He claimed the unmarked parking spot I occupied was reserved exclusively for medical staff, lecturing me upon his eventual arrival. Ironically, the wall signage clearly indicates the parking area is for patients and staff alike. To that particular physician: if you're reading this, your behavior significantly detracted from my otherwise excellent visit. I would have gladly awarded Park Surgery a perfect rating were it not for this arrogant individual's unprofessional conduct.

Terrible service with no respect for patient rights

We requested our recent blood test results and encountered a series of frustrating obstacles. Initially, they claimed no record existed. Subsequently, they acknowledged having the documents but insisted they couldn't be printed. Then, they suggested they could print but wouldn't. Finally, they redirected us to the requesting physician. Notably, Park & St Francis's own website explicitly states patients' rights to access their personal data, which is also mandated by GDPR legislation. We attempted to escalate our concerns by emailing the Patient Participation Group but received no response. Additionally, we mailed a comprehensive printed record of our email exchanges to the Practice Manager a month prior, yet again met with complete silence. Interestingly, during a recent GP visit, my partner simply requested his blood test results and was immediately provided them. The conclusion is clear: the administrative staff and practice management demonstrate a profound ignorance of both their website's patient access guidelines and the fundamental legal requirements regarding personal medical information.

Compassionate care during my vaccine visit

Compassionate healthcare professional who administered my vaccination with care and skill

Skilled doctors hampered by poor administrative support

The medical professionals at this clinic are top-notch, but the reception and administrative team fall short. Their staff tends to jump to conclusions about your inquiries, providing generic responses that ultimately demonstrate their inability to assist you effectively. Some time back, I encountered significant issues with their administrative processes. Specifically, two referrals I needed were never submitted, despite my initial request. It was only after persistent follow-up months later that I discovered the referrals had not been processed at all. This oversight has substantially delayed my potential assessment and treatment timeline. Moreover, the practice was slow to acknowledge their mistake and take responsibility for the administrative error.

Frustrating phone scheduling nightmare

Unable to schedule a phone consultation!

Unresponsive practice manager leaves patient frustrated

I am deeply frustrated. I dispatched a correspondence to the practice manager, yet there has been no response whatsoever. Not even a simple confirmation of receipt.

Convenient medical care with top-notch technology

The medical practice offers exceptional assistance. Their recent technological advancements have significantly improved accessibility, particularly for busy professionals who struggle to find time for lengthy phone consultations. The clinic appears to have several specialized physicians on staff. I was particularly impressed with my consultation with Dr. Donnan during my first visit, and the other general practitioners have consistently demonstrated high-quality care. My sincere appreciation for their continued commitment to patient service.

Amazing healthcare service with caring professionals

I've been a patient at this medical practice for nearly two years, and they've been consistently exceptional. The physicians are compassionate, attentive, and always ensure proper follow-up care. Their digital consultation service is particularly impressive - I utilized it this evening around 5:20pm, and by 6pm they had provided professional advice and electronically sent a prescription to my nearby pharmacy. In previous interactions, I've found their phone lines easily accessible, the reception team is courteous, and scheduling appointments is always hassle-free. I enthusiastically endorse this healthcare provider!

Exceptional healthcare for our local community

We feel incredibly fortunate to have these two medical practices located in Chandler's Ford. The general practitioners are top-tier professionals, and the reception staff are exceptionally supportive and friendly.

Exceptional care that goes above and beyond

Absolutely phenomenal medical center. Their support and care have far surpassed anything I could have anticipated. If the rating system allowed for more than 5 stars, I would have chosen that option. My deepest gratitude.

Exceptional medical care with compassionate professional team

Absolutely top-notch surgical practice. Their e-consultation response time is impressively fast, and scheduling appointments is seamless. The physicians are incredibly detailed and comprehensive, and both the front desk staff and doctors are extremely supportive and accommodating. Much appreciation for their excellent service.

Terrible service ruins a potentially good medical practice

I'm utterly let down by this general practice clinic. The front desk personnel are incredibly discourteous and appear completely disinterested in listening to patients, quickly dismissing concerns they claim not to comprehend or have insight into. It's truly disheartening because the medical professionals themselves are wonderful, yet their reputation is being severely undermined by the reception team's poor attitude. The practice is also overwhelmingly overcrowded, and when I was struggling with severe, undiagnosed glandular fever, they couldn't schedule an appointment for a fortnight. What a profound disappointment!!

Terrible service and impossible to book appointments

You're incredibly fortunate if you manage to reach them and get a response within sixty minutes. What's the purpose of repeatedly advising patients to call when nobody picks up the phone? Forget about trying to schedule a GP consultation - it's an impossible task. We've ultimately decided to switch medical practices, and we wish everyone else the best of luck.

Compassionate receptionist saves the day at st francis

I stopped by St Francis surgery this afternoon at 2:30 and encountered an exceptionally supportive front desk staff member. Despite being constrained by the clinic's availability—with the earliest GP telephone consultation scheduled for February 2nd—she made a genuine effort to assist me. While I unfortunately did not catch her name, I truly believe she deserves acknowledgment for her professionalism. My goal was to obtain a GP referral for a private heart specialist consultation, but the current appointment shortage prevented this from happening.

Terrible medical care that left me frustrated and burned

The medical personnel are absolutely deplorable, displaying shocking ignorance and total incompetence, wasting countless hours without accomplishing anything meaningful. I'm astounded that no one has recognized how dysfunctional this entire system is! It's completely unacceptable that they won't even answer phone calls!! I contribute my taxes consistently and yet I'm left suffering with bodily burns, constantly forced to summon emergency services because you demonstrate zero concern for patients. What possible justification is there for paying such shameless individuals?! We can only hope divine intervention will assist you, since you're clearly incapable of helping patients properly! I will absolutely take formal action and report your abysmal professional conduct!

Exceptional gp surgery that truly cares for patients

Park & St Francis Surgery has been our trusted family doctor for over two decades, and it breaks our heart 😢 to bid farewell 👋🏼 due to relocating. The entire staff at this medical practice have been exceptionally remarkable 🏆🥇. Chandler's Ford has truly been fortunate 🙏🏼 to have such compassionate and gracious healthcare professionals, and I am genuinely saddened 😢 to depart. Throughout the years, the service, care, and respect my family and I have experienced have been consistently outstanding - from scheduling appointments to securing GP consultations within a week or even on the same day, they never disappointed, even during the challenging Covid period. I cannot adequately convey how invaluable this Surgery has been to us. We extend our deepest gratitude 💐 to everyone. Stay Safe and Continue your Extraordinary Work.

Terrible service and lack of medical care compassion

The referral process was frustratingly slow. My daughter was suffering from back pain, and after two weeks, the administrative staff still hadn't sent the referral, which is especially concerning given that back pain is unusual in children. Moreover, my medical records from five years ago haven't been requested from my previous doctor. One of the GPs refused to adjust my treatment despite severe side effects. I endured significant pain, and the doctor attempted to prescribe Gabapentin for nerve pain and antidepressants instead of conducting proper investigations. She did not believe my symptoms. I ultimately sought care in the private sector for additional tests, and when I returned, the GP questioned why I hadn't pursued further treatment privately - which was incredibly ironic. I have never encountered such unprofessional and dismissive service. I'm only keeping one star because of two decent GPs, one of whom has already left the practice.

Amazing healthcare team near my neighborhood

Exceptional medical professionals and a welcoming, supportive administrative team. Truly fortunate to have such a high-quality healthcare practice in this local area.