Park Surgery

Terrible healthcare experience avoid this gp practice

Utterly disgraceful service that I cannot possibly endorse for anyone under any circumstances. Steer clear of this medical practice without question. Their professionalism is non-existent, their staff are unhelpful, and securing a doctor's appointment seems impossible compared to neighboring clinics. They are completely unacceptable. I would never, ever suggest this practice to anyone I care about - stay away at all costs, or risk serious consequences for your long-term health and well-being.

Impossible to schedule a doctor's appointment here

I've been attempting to secure a medical appointment for more than a fortnight now. Every morning, precisely at 8am, I call only to be dismissively told to try again tomorrow by an incredibly discourteous receptionist. I'm completely baffled by their unprofessional attitude. I always maintain the utmost politeness during my calls, and while I understand they might encounter challenging patients, that's certainly not my doing, nor does it justify their rudeness towards me. The surgery has requested that I schedule an appointment, yet I'm utterly unable to do so. They've suggested a doctor might call me back, but astonishingly, the waiting period is a staggering 4 weeks!!!

Mediocre product with minimal feedback

Alright, got it. Appreciate the help.

Smooth sailing through medical procedure

Comfortable procedure with courteous medical personnel.

Tragic failure of mental health support system

Appalling treatment where my partner desperately required mental health support, yet you callously rejected him simply because he couldn't provide an NHS number. Your refusal to assist someone in critical psychological distress is unforgivable. By denying him essential care, you've potentially contributed to his tragic outcome. The responsibility for his death rests squarely on your negligent shoulders.

Amazing healthcare team with heart and skill

I'm relocating at month's end and it's the first time I've felt genuinely upset about changing medical practices. The front desk staff have consistently been exceptional. Though I might need to spend 20 minutes repeatedly pressing redial, I can always secure a same-day consultation when necessary. Dr Lynas is arguably the most outstanding general practitioner I've ever encountered, combining deep medical expertise and professionalism with remarkable compassion and interpersonal abilities. Additionally, Emily, the mental health nurse, has quite possibly been a lifeline for me and represents the most outstanding mental health professional I've ever worked with. I'm truly disappointed to be departing from this practice.

Mel and dr lynas make park surgery shine

I felt compelled to share my thoughts, recognizing that people often rush to post critical feedback but are less inclined to highlight positive experiences. Having been a patient at this medical practice for an extended period, I've particularly noticed a receptionist named Mel who is exceptional in her role. Whenever I'm fortunate enough to interact with her, she consistently demonstrates remarkable professionalism - she's incredibly supportive, compassionate, and genuinely committed to patient care. She truly represents the best of what this surgery offers. Additionally, I must commend Dr. Jayne Lynas, whom I've consulted numerous times over the past decade and a half. She is an outstanding general practitioner - remarkably skilled, consistently helpful, and impressively knowledgeable. She is, without doubt, an extraordinary medical professional who significantly enhances the quality of care at this practice.

Friendly service with a smile

Exceptional personnel, really top-notch team members who make all the difference.

Terrible customer service from disrespectful staff

The front desk staff demonstrate an appalling lack of courtesy and professionalism. Their manner of communication is deeply offensive, leaving me feeling humiliated and belittled by their condescending attitude.

Mostly great care with one reception hiccup

I've been a patient here for decades, and the medical professionals and most staff members are genuinely compassionate and supportive. There was one receptionist who consistently displayed a discourteous and inappropriate demeanor. (That situation has been resolved! Fantastic team!) Apart from that isolated incident, my family and I have experienced no problems with this practice throughout our long-standing registration. The physicians and nursing staff are truly exceptional.

Miraculous dizziness cure by skilled professional doctor

Dr. Tooley performed the CRP treatment for my intense vertigo. It's uncommon to exit surgery completely healed, but that's exactly what happened to me. I'm absolutely astonished - many thanks, Adam.

Dangerous medical negligence nearly killed my father

This facility desperately requires closure due to their dangerous incompetence .. my father visited, was so weak he couldn't even stand, and was instructed to return the next day for blood work, but ended up in intensive care within two hours and hospitalized for three months .. another instance involved him telling the physician about an infection, only to be dismissed, and he's now receiving intravenous treatment at Derby hospital for that very infection .. there are numerous additional problems with this establishment that I could elaborate on endlessly .. I attempted to retrieve my hepatitis B vaccination documentation, which I personally paid for to meet work requirements, and was confronted by utterly useless reception staff claiming I'd never received those vaccines .. ultimately, Mel intervened and provided my hepatitis B certificate list .. they are fundamentally incapable of handling anything correctly .. an absolutely terrible healthcare provider

Terrible service and zero compassion for patients

These healthcare providers are absolutely terrible. I've been persistently attempting to schedule an appointment for an entire week, calling precisely at 8 am each morning. Despite having a chest infection, they've repeatedly claimed they can't assist me. I sincerely hope they don't mistreat everyone this way - some people's lack of professionalism and compassion is truly appalling nowadays.

Great service with a smile

Welcoming and supportive employees who provide excellent service

Compassionate doctor who truly understands women's health

Dr. Waller is truly exceptional. Her approach to women's health concerns and mental well-being is incredibly understanding and supportive. She demonstrates remarkable patience and genuine empathy. Quite frankly, she has been instrumental in transforming my life. My deepest gratitude.

Terrible communication from unhelpful medical staff

Summoned for a surgical procedure in the early hours, I found myself unable to communicate verbally due to throat surgery, yet was instructed to telephone the office. Despite clearly writing down my message, which the new receptionist acknowledged, I was dismissed and directed to return to the hospital in person. Is this truly the standard procedure for patients who have lost their ability to speak? This is the second instance of such treatment I've experienced.

Exceptional medical care with warmth and compassion

The reception team consistently demonstrates warmth and professionalism, while the entire medical personnel excel in providing compassionate, supportive, and welcoming care. The overall service and guidance are truly top-notch.

Exceptional healthcare with compassionate and caring staff

I'm thoroughly satisfied with the medical attention I experienced during my recent visit. Despite the current pressures facing the NHS, the front desk personnel were exceptionally welcoming and supportive. The medical professionals—both nurses and physicians—were truly outstanding. My sincere hope is that they continue to maintain their excellent standard of service.

Terrible service and discriminatory attitude exposed

First issue is the sheer difficulty of getting someone to pick up the phone. Additionally, scheduling an appointment during my time off proved impossible. The sole available slot was six weeks out, which I find completely unacceptable. I can't help but wonder if my inability to secure timely service stems from being a working, white, middle-aged English person who isn't a refugee, immigrant, benefit recipient, or from a specific demographic group. Clearly, this speaks volumes about their priorities.

Terrible customer service ruins healthcare experience

After two lengthy hours, they finally picked up the phone, which was the sole positive aspect of this experience. I was dismayed to hear the receptionist engaging in an argumentative conversation with my husband, who was simply trying to schedule an appointment following his recent cancer diagnosis. The service was utterly unacceptable, and to make matters worse, no appointment has been arranged.