Park Surgery
Average! (42 reviews)
Average! (42 reviews)
Patient feedback reflects a mixed experience across the practice. Medical professionals are frequently praised for their professional expertise, compassionate approach, and supportive care, with many patients reporting confidence in the clinical guidance and treatment they receive. Reception staff performance is similarly variable, with some patients highlighting their welcoming demeanor and responsiveness, whilst others report discourtesy and lack of professionalism during interactions.
Appointment access emerges as a significant concern across multiple reviews. Patients describe persistent difficulty reaching the practice by phone, with engaged lines and requests to call back at specific times. When appointments are eventually secured, waiting times for consultations can extend considerably, with some patients reporting waits of several weeks. A smaller number of patients report positive booking experiences and same-day availability, suggesting inconsistency in appointment provision.
Communication and continuity of care receive mixed feedback. Some patients report effective, timely responses to medical concerns, whilst others describe delayed callbacks, missed connections, and poor follow-up on issues including prescription errors. Reception courtesy during vulnerable moments, such as following serious diagnoses, has been questioned in some accounts. Overall, the practice demonstrates clinical strength but faces challenges in access and consistency of service delivery.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience across the practice. Medical professionals are frequently praised for their professional expertise, compassionate approach, and supportive care, with many patients reporting confidence in the clinical guidance and treatment they receive. Reception staff performance is similarly variable, with some patients highlighting their welcoming demeanor and responsiveness, whilst others report discourtesy and lack of professionalism during interactions.
Appointment access emerges as a significant concern across multiple reviews. Patients describe persistent difficulty reaching the practice by phone, with engaged lines and requests to call back at specific times. When appointments are eventually secured, waiting times for consultations can extend considerably, with some patients reporting waits of several weeks. A smaller number of patients report positive booking experiences and same-day availability, suggesting inconsistency in appointment provision.
Communication and continuity of care receive mixed feedback. Some patients report effective, timely responses to medical concerns, whilst others describe delayed callbacks, missed connections, and poor follow-up on issues including prescription errors. Reception courtesy during vulnerable moments, such as following serious diagnoses, has been questioned in some accounts. Overall, the practice demonstrates clinical strength but faces challenges in access and consistency of service delivery.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Gcrhcp G.
13 years ago
Poor!
Terrible service and unprofessional medical staff
I've been a patient at this medical practice for years, but I've reached my breaking point due to their subpar service. When you call early in the morning to schedule an appointment, they consistently tell you to "call back at 2 pm," even though the waiting room is rarely crowded during my visits. Moreover, there are a couple of receptionists who, upon arriving at the front desk, seem more interested in chatting with each other than attending to patients. It takes them several minutes to even acknowledge someone standing right in front of them. The doctors are equally disappointing; the only physician I would genuinely trust is Dr. Ahmed.
Mirjana V.
13 years ago
Great!
Comprehensive medical care beyond my expectations
The medical professionals demonstrate comprehensive expertise across various health domains, including physical, social, and weight-related issues. They provide insights into medical conditions, dietary solutions, and potential surgical interventions with a holistic approach.