Park Surgery

Compassionate nurses restored my health with care

I'd like to express my gratitude to the nursing staff at Park Surgery who provided exceptional care during my recovery from an urgent surgical procedure six weeks back. Special appreciation goes to Maryam, Lois, Fran, and Clare for their consistent daily support. Their compassionate and considerate approach was truly remarkable.

Terrible customer service that never answers

These people are absolutely terrible at customer service - they won't even answer the phone when you try to reach them.

Frustrating experience with evergreen scheduling nightmare

Scheduling with Evergreen system is an absolute nightmare - securing an appointment seems utterly unattainable :(

Exceptional care from incredible medical professionals

I am immensely grateful to Park Surgery and their entire staff, who have been absolutely phenomenal throughout my entire experience. For four consecutive weeks, I've visited daily for dressing changes and have practically met every nurse in their facility, and each one has been incredibly caring and supportive. A heartfelt thank you to everyone at the clinic - you have truly been exceptional!

Evergreen app rocks my medical world

Am I alone in believing this is a fantastic development!! I've personally experienced zero problems with the Evergreen App. It works perfectly for both myself and my brother, whose affairs I manage. Their customer service consistently provides quick answers and solutions. So much more convenient than trying to call at 8am and finding yourself 39th in line!! I'd call this genuine advancement!! The current blood test process is also a significant enhancement!! I can only say kudos to Park Surgery!

Terrible service prevents patients from getting medical help

The front desk personnel displayed a complete lack of assistance. Scheduling an appointment seems virtually unattainable. It appears the facility might be understaffed and potentially instructed to discourage patients from seeking medical attention. This approach inevitably results in postponed diagnoses and risks conditions deteriorating further. The service is fundamentally inadequate.

Frustrating app ruins customer service experience

I'm thoroughly frustrated by being compelled to navigate an app just to schedule an appointment, when all I want is to speak with an actual receptionist. This feels like yet another method of avoiding direct human interaction and preventing genuine communication. I'm ready to walk away. Over the past four years, things have not improved; in fact, they've only deteriorated. The app should be an alternative, not a mandatory requirement. I apologize, but this service continues to decline, and I've reached my breaking point.

Terrible service and endless waiting at gp practice

This general practice is undoubtedly the most frustrating healthcare provider I've ever encountered. Their appointment scheduling is consistently unreliable - they demand patients arrive 10 minutes early, yet invariably make you wait an additional 20-30 minutes after arrival. This pattern has been consistent across my last four visits. The sign-in technology is perpetually malfunctioning, and the first floor lacks a receptionist, forcing patients to seek assistance elsewhere. When you do find staff, they are typically unhelpful and discourteous. I'm bewildered how such a dysfunctional medical practice can continue operating without improvement or consequences. The entire experience is shockingly substandard for modern healthcare standards.

Terrible service and unhelpful management at park surgery

The clinical staff at this practice are decent, but only if you can actually reach them. From my perspective, management seems intent on structuring the practice to prevent patients from consulting with a Doctor. Despite being registered for over four decades, I was ultimately compelled to switch due to their incredibly frustrating approach to patient care. My parents remain registered and we both experience immense difficulty securing appointments. The reception staff have been abrupt and unsympathetic during stressful health situations where compassion should prevail. When you finally connect with a receptionist, they appear trained to obstruct rather than assist - deflecting patients, avoiding booking appointments, or redirecting you elsewhere when a GP could help. In my father's case, he's even been sent home to await a call from someone ultimately unable to provide assistance. I initially assumed this was standard NHS practice, but my new surgery is remarkably different and superior. Perhaps Park Surgery is simply overwhelmed? Upon lodging a complaint about multiple issues, I received a patronizing response. It's clear this level of service is unnecessary and unacceptable, yet nothing seems to improve at Park Surgery.

Compassionate nurse saves day after clinic's dismissal

Sarah Webster's exceptional care was a stark contrast to my previous experience at the Horsham Minor Injuries clinic, where my potential Lyme disease symptoms were callously overlooked. She meticulously examined my condition, quickly consulted with a physician, and swiftly issued the appropriate treatment. I am immensely grateful and feel truly relieved by her compassionate and professional approach!

Friendly nurse made my shingles shot easy

I received my initial shingles vaccination yesterday, and the experience went smoothly. Appreciation to Fran for her assistance!

Smooth and efficient healthcare experience with evergreen

The Evergreen system has proven to be highly effective in my experience. Queries are addressed swiftly, and actions are promptly taken. I was able to schedule an appointment via phone just 15 minutes after submitting my request, with the actual appointment occurring 45 minutes later. Their triage process is impressively efficient! The consultation itself was comprehensive and unhurried, ensuring I spoke with the most suitable professional.

Nurses great staff terrible at park surgery

The nursing staff at this facility consistently demonstrate exceptional care and have always been attentive to my parents' needs. In stark contrast, the administrative team falls woefully short of professional standards. If meaningful changes could be implemented in their department, Park Surgery might potentially reclaim its previous reputation for excellence.

Compassionate diabetic nurse helps patient through tough times

I've been consulting with Claire, the diabetic nurse at Park Surgery in Horsham, for my diabetes management over the past couple of years, and I must emphasize how genuinely compassionate, empathetic, and supportive she has been. Particularly during the challenging period following my mother's passing in March, Claire has been incredibly understanding. Although I was originally scheduled to conclude my appointments regarding my injections, she has continued to see me as I had lost confidence in self-administering them. Claire is truly an invaluable member of the Park Surgery team. Today marked my final appointment with her as I am relocating, and I'm genuinely saddened to be leaving the area after experiencing such wonderful care. I would greatly appreciate it if this review could be shared with Claire, as I am deeply grateful for her assistance and support. Warmest regards, Matt 😊

Excellent care and support at park surgery

I received prompt attention from a compassionate practice nurse who expertly managed my post-surgical wound dressings during my recent visit, both a week after surgery and during yesterday's follow-up. She consulted with a physician about my condition, who subsequently reached out to me by telephone. My experience at Park Surgery has consistently been characterized by exceptionally supportive and attentive medical care.

Compassionate care at park surgery saves the day

Typically, after navigating Park Surgery's initial contact process, the service is prompt, and I managed to secure an appointment with Sarah on the very same day. Her approach was compassionate, attentive, methodical, and well-informed, without making me feel hurried. Sincere appreciation goes to Sarah for her exceptional care. Despite her help, I'm still feeling quite unwell. I have one more day of antibiotics before potentially needing to consult her again.

Compassionate nurse made my medical visit better

The healthcare professional I encountered was incredibly supportive. She took the time to thoroughly explain the details and inquired about my well-being. I appreciate Sarah's compassionate care.

Nurse Sarah made my healthcare experience amazing

I had an appointment with Nurse Sarah, and she was absolutely wonderful. Her demeanor was incredibly welcoming, and she conducted a comprehensive examination with great care. She made me feel completely heard and showed genuine compassion throughout our interaction.

Worst healthcare experience ever medical nightmare

The medical service is absolutely dreadful, with doctors who seem completely unaccountable. They arbitrarily cancel appointments and reschedule with minimal warning. When the rescheduled day arrives, the doctor calls and hangs up after just one ring. The telephone support is perpetually overwhelmed, forcing patients to endure lengthy waits, only to be informed they've missed their appointment and must restart the entire frustrating process the following day. Consider experiencing this nightmare every single time you require medical attention, especially when you're disabled and suffering from chronic pain.

Exceptional care and quick results at clinic

Exceptional service from the front desk personnel and medical professionals! Had blood work done on Monday afternoon, received a call from the physician on Thursday with test outcomes and a prescription matching the diagnosis. The doctor followed up with another call the following day. Absolutely outstanding care - heartfelt appreciation to the entire team.