Park Surgery

Exceptional care and compassionate medical professionals

Throughout a decade, I've consistently encountered nothing but exceptional professionalism and courtesy from both the surgical and pharmacy teams. Their dedication and compassionate approach have been remarkable. My sincere appreciation goes out to them.

Exceptional care from mellisa and irene at clinic

I want to extend a heartfelt appreciation for Mellisa ANP, whom I encountered as a patient this past Wednesday. She is an incredibly compassionate and supportive professional, truly representing the best of Park Surgery. Additionally, I must commend Irene for her exceptional service today. She was remarkably helpful and demonstrated impressive expertise. It's truly disappointing that she will be departing from her role.

Worst medical experience ever terrible service

A medical practice completely devoid of physicians, where obtaining a simple prescription signature proves impossible—utterly abysmal and unacceptable.

Exceptional doctor with amazing bedside manner

Dr. Raphael is an outstanding addition to the staff. He demonstrated remarkable compassion, attentiveness, and went above and beyond to provide exceptional assistance!

Surgery booking system transforms patient experience

The booking system overhaul has dramatically improved this surgery's performance in my view. For the first time in years, they're actually meeting my expectations, so I'd now rate them 10/10 instead of the previous 1/10!! It was truly dreadful before. Over the past four weeks, I've used DoctorIQ/Evergreen, which is incredibly user-friendly and opens at 7:45am, well ahead of phone lines. This morning, I was triaged and received a same-day appointment at 11:45am by 8:05am - remarkable! I believe this is a comprehensive victory for everyone. Staff are experiencing less patient frustration, and my personal stress has completely evaporated when dealing with them. I used to absolutely dread every interaction and complained repeatedly, but now I'm genuinely impressed. Credit where it's due - they've truly transformed their service. Please continue this excellent approach, you absolutely deserve these 5 stars 🌟🌟🌟🌟🌟

Dangerous medical practice with terrible patient care

VERIFY CQC RATING!! Currently under investigation - absolutely terrible. MOST DISASTROUS medical practice!! Steer clear or find alternative registration if you truly value your well-being. My parents have been patients here for a decade. Recently, their performance has been utterly abysmal. The reception staff's attitude is deplorable, their systems are dysfunctional, and obtaining repeat prescriptions is impossible (email attempts are futile), appointments are non-existent unless you're prepared to fight, and the standard of care is deeply alarming. Their CQC rating is deteriorating, and I'm preparing to file an official grievance. This facility requires complete closure, and Horsham desperately needs a new medical practice capable of genuinely supporting patients.

Speedy and smooth medical consultation with evergreen

I recently tried the Evergreen app and was thoroughly impressed by its speed and effectiveness. Within half an hour of submitting my request, I was already processed. A follow-up consultation with a specialist is scheduled for next week. I'll definitely turn to this service again if the need arises.

Disappointing privacy concerns with this health service

This latest health platform seems completely pointless. I'm strongly opposed to how they're handling personal information, as I believe medical interactions should remain strictly confidential between a patient and their healthcare provider.

Terrible service and impossible to see a doctor

Medical services here are completely useless. I've been unable to secure a GP appointment since the pandemic began. Their online system linking to Dr IQ is broken and non-functional, making it impossible to book anything. Steer clear of this practice entirely - they're utterly hopeless!

Great service from a supportive team

The employees consistently demonstrate a warm and accommodating demeanor during my visits. In particular, Irene, who handles my appointments, is exceptionally delightful and provides tremendous emotional support.

Terrible service with zero compassion at park reception

Being courteous requires no more effort than being rude, a lesson Park reception might want to learn. Absolutely dreadful. Furthermore, not every pharmacy can dispense antibiotics without a medical consultation. If you're feeling unwell and find yourself at a dead end with these folks, head to Crawley walk-in clinic. Wonderful staff. True professionals.

Fantastic little gadget that does wonders

Fantastic

Irene helped me find my inner strength

As I pen these words, I'm overcome with emotion, realizing I've reached a point where I finally feel mentally resilient and, for the first time in 41 years, capable of anything. Had you asked me a year ago, my response would have been drastically different, as I was engulfed by a heavy, dark cloud of sadness. You might wonder why I'm sharing this, and the reason is park surgery, specifically nurse practitioner Irene. She restored my hope, genuinely listened to me, and never abandoned my cause. While some might dismiss her actions as merely fulfilling professional duties, her extraordinary compassion and care made me feel valued—not just another nameless patient, but a person worthy of support. Her approach was truly transformative. I wanted to express my deepest gratitude for helping me rediscover my path and sense of self x

Frustrating website hinders access to medical support

The mobile version of this website is absolutely dreadful. E. X. T. R. E. M. E. L. Y. sluggish. I'm struggling to find how to reach the nursing team. Are district nurses even a thing anymore? The website provides zero helpful information about nursing services. While Dr. Howell and the nursing staff are excellent, getting in touch with medical personnel consistently proves challenging at this practice.

Unexpected kindness makes medical visit a pleasant surprise

I was pleasantly shocked by how smoothly everything went during today's medical visit. Irene, the nurse practitioner, displayed remarkable compassion and took her time with us. She went above and beyond by accommodating my son into her already packed schedule, which was a tremendous relief and spared us the typical morning appointment chaos. Irene's exceptional care and flexibility truly made our day easier, and we are incredibly grateful for her outstanding service 🙏🏾

Quick and compassionate care at park surgery

Arrived at Park Surgery early in the day around 8am and successfully secured a same-morning appointment for 9:15am. Dr. Irene Owen provided exceptional care during the consultation, demonstrating remarkable helpfulness and genuine kindness throughout the entire visit.

Exceptional care and compassion from amazing team

I want to express my gratitude to Tara and her colleagues for their exceptional care during the final days of this week in May 2024. Despite facing some difficulties, they remained incredibly supportive, and the physician I consulted was truly outstanding. My sincere appreciation to the entire team. Richard. On 17/12/2024, the reception staff provided remarkable service, with the receptionist being particularly helpful. Dr. Mitchell was compassionate and accommodating, and the pharmacy's efficiency was impressive. I am deeply thankful for their comprehensive care. Excellent experience. The service on December 23rd was superb, with the doctor delivering an exceptional consultation. As of Friday, 31/01/2025, I experienced a flawless service from start to finish. Heartfelt thanks.

Terrible service and unhelpful front desk staff

The front desk personnel display an appalling lack of professionalism, seemingly instructed to create obstacles and withhold helpful assistance. They consistently dodge accountability for dispensing incorrect details. It's bewildering how a once-excellent practice has deteriorated so rapidly. If this were a commercial enterprise, it would undoubtedly collapse within weeks due to such abysmal customer service. If alternative options were available, patients would unquestionably seek care elsewhere.

Efficient care from start to finish

Swift scheduling, rapid assessment, and efficient coordination with East Surrey Hospital to set up treatment via East Surrey A 1 Service

Worst medical experience ever at park surgery

Park surgery is nothing more than a decorative backdrop in Horsham park. It's a derelict, non-functional building masquerading as a medical facility for no apparent reason! There's this supposedly convenient option to call at 8 for an appointment! But when you do call at 8, they've magically reached full capacity - how remarkable! I suspect this building was deliberately constructed as a monument to epitomize the ABSOLUTE WORST of healthcare, and it succeeds brilliantly. This useless structure deserves a massive, illuminated sign proclaiming "BOTCHED SURGERY, APPOINTMENTS WELCOME" - oh wait, no, they're fully booked! And have you heard about this incredible new medical breakthrough? Doctors can now diagnose patients over the phone without even seeing them 😱 Apparently, they can now detect illnesses through telephone signals - truly astonishing how medical technology has advanced! ABSOLUTELY DO NOT REGISTER WITH THIS CIRCUS OF A MEDICAL PRACTICE, AND IF YOU ALREADY HAVE... ESCAPE AND SEEK CARE ELSEWHERE! I'm abandoning this circus of incompetence today and finding a proper healthcare provider, maybe I'll even ring up Trump for advice.