Park Surgery

Mixed experience with unhelpful and impersonal healthcare

The nursing team consistently demonstrated warmth and compassion. In stark contrast, the front desk personnel struck me as consistently discourteous and lacking basic human understanding. They exclusively provide telephone consultations, which seems particularly inappropriate for pediatric cases like my infant with respiratory concerns. Their operational approach is utterly nonsensical, having dramatically deteriorated during the pandemic, with an alarming frequency of physician departures (which is universally recognized as a red flag). Patient concerns are perpetually dismissed, and appointments feel hurried and perfunctory. I absolutely cannot endorse this medical practice. Relocating was unquestionably the most intelligent decision I've made.

Terrible service that wasted our precious time

Absolute disaster of a medical practice: -Repeatedly canceled appointments without notifying me, causing unnecessary travel and wasted time. -Unnecessarily pulled my son out of school for an appointment that could have easily been handled via telephone. We were essentially told "the test was inconclusive and needs to be repeated, but we lack the necessary equipment and you'll need to see a specialist". So why did we even come? What was the point of this pointless in-person meeting? -Numerous other frustrating incidents occurred, but these two were the final straws that convinced us to switch healthcare providers. Our new medical practice is absolutely fantastic! We should have made this change much sooner!!

Frustrating phone service but helpful mental health support

Struggling to connect via phone for scheduling, I've been left hanging repeatedly with constant apologies about unanswered calls. Despite the communication challenges, their mental health support services are commendable. Appreciate the effort 👍

Worst medical practice ever terrible customer service

Absolutely terrible service from this GP surgery. It's baffling how they continue to receive public funding when their appointment line staff simply disconnect calls, refusing to provide any assistance or answer inquiries.

Parking nightmare with expensive and limited options

Parking situation is extremely challenging here. The nearby lots were completely occupied, forcing me to wait around for an available space. The pricing is steep, with the lowest parking rate being £1.50 for a single hour and no shorter time option available. Given the lengthy wait times, you'll likely need to pay for more than an hour anyway.

Lifesaving care when i needed it most

The staff at Park Surgery are truly exceptional. While experiencing some challenging heart-related symptoms, I found myself near their facility during a particularly intense episode. Feeling quite breathless, I entered and explained that I might require medical attention, despite not having a scheduled appointment. Four staff members went above and beyond to help me. They were incredibly thorough, conducting all necessary medical checks to ensure my well-being, ultimately determining that an ambulance was not required. I was deeply impressed by their professionalism and compassion. I deeply regret not capturing the name of the wonderful receptionist who first assisted me. The doctor and nurse were equally remarkable. Their collective response was nothing short of extraordinary, and I am profoundly thankful for their immediate and caring support during a vulnerable moment. My gratitude towards these healthcare professionals knows no bounds.

Exceptional care from park surgery team

Since January 2024, I've been a patient at Park Surgery, and I have absolutely no complaints. After relocating to Horsham and discovering my pregnancy, I needed to transfer my medical care. During the early stages of pregnancy, I struggled with severe morning sickness alongside an existing medical condition. Throughout this challenging time, the practice consistently provided appointments, the reception staff were friendly and supportive, and the medical professionals were attentive, offering genuine solutions and compassionate care. Following my pregnancy, both my baby and I experienced some health challenges. I consulted with various healthcare professionals including nurses, doctors, physician assistants, and even spoke with the pharmacist - all of whom delivered exceptional care. I've received outstanding medical attention from Dr Emma Roberts, Nurse Irene, Dr Shilpa Jethwa, Dr Daniel McGowa, Ed Viney, and other staff members. Overall, I'm thrilled with my decision to register at Park Surgery, and the convenient on-site pharmacy is an added bonus.

Frustrating healthcare experience with endless waiting times

Getting medical attention here feels like an insurmountable challenge. Every attempt to connect with healthcare staff is met with dismissive "we're at maximum capacity" responses or endless waiting times of 15-20 minutes or longer. When you finally reach the reception, the interaction is completely unproductive - they seem utterly indifferent, though I recognize it's not really their personal fault. The entire situation is deeply unsettling and chaotic.

Patience pays off with friendly customer support

Standard hold time, but the representatives were incredibly supportive and effective once I connected with them.

Fast and efficient medical service saved my day

I initiated an e-consult early in the morning at 8:10 am. By 11 am, a representative had reached out and scheduled an in-person consultation for the same day at 2:15 pm. The entire process felt remarkably swift and well-organized. After my appointment, I requested a follow-up, and within 20 minutes, I received a call to book my next visit. While I was informed there would be a few weeks' wait, the issue was deemed non-urgent.

Frustrating healthcare experience leaves patient completely disappointed

Four years have passed since my last in-person medical consultation. The wait for a mere telephone appointment stretches to three weeks, and even then, it's with a remote physician. Two weeks later, I'm scheduled to meet a nurse practitioner face-to-face. Despite my three-decade loyalty to this practice, I've reached my breaking point of frustration.

Dismissive care led to delayed spinal diagnosis

Mixed experience overall. Struggling with chronic back issues for an extended period, I was experiencing significant discomfort. Initially consulted a trainee medical professional who suggested an X-ray, potentially followed by an MRI if initial results were inconclusive. After completing the X-ray, I met with what seemed to be a physiotherapist who claimed nothing was wrong and dismissed my concerns about further investigation, refusing to recommend an MRI. She appeared disinterested in reviewing existing medical reports. Ultimately, I was compelled to seek private medical care, where I was finally diagnosed with a spinal cord condition. I am deeply frustrated by being initially examined by a non-physician who failed to properly assess my situation. On a separate medical matter, I found the treatment more satisfactory.

Frustrating phone system ruins customer experience

Attempting to contact them via phone is a nightmare. The system prevents me from choosing a reception option, and I'm frequently trapped in their endless call waiting. Even when I finally manage to get through, all available appointments vanish by 9 pm. It's astonishing that this business continues to operate with such poor customer service.

Terrible service avoid this place at all costs

Look elsewhere for your needs.

Compassionate care makes all the difference

Despite some imperfections with the procedure, we have nothing but praise for Irene, who has been incredibly supportive and compassionate throughout our challenges since the start of the year. She genuinely seems dedicated to her work and committed to patient care! 😊

Compassionate care from an understanding nurse

I consulted with an Irish advanced nurse named Irene (if I recall correctly) some time back. She was incredibly supportive, compassionate, and provided me with valuable guidance for recovering from my back surgery. Her practical, down-to-earth advice and sincere care were truly refreshing, particularly in contrast to the less helpful recommendations I had received before.

Terrible customer service with endless waiting times

Attempting to contact customer service is a nightmare. Phone support leaves you hanging for almost an hour with zero resolution, and their online consultation system is conveniently "closed" during standard business hours. Completely unacceptable service that requires taking time off work just to get basic assistance. Absolutely frustrating and unprofessional.

Smooth healthcare experience with minimal hassle

Another seamless and timely visit following a quick check-in and minimal waiting period. The appointment was conveniently arranged via email after submitting an online request. Throughout recent years, I've experienced various interactions including telephone consultations, in-person meetings, and extended clinic sessions, all proceeding without any complications. Medication approvals are swift, and test results are readily accessible online prior to follow-up appointments. By leveraging the available technological solutions, the entire process runs smoothly, eliminating the need to wait on hold for scheduling.

Irene saved my life with compassionate care

I am completely full of admiration for Irene at Park Surgery. During my consultation in late May, I can genuinely state that her care has been transformative for me. My gratitude towards her is immeasurable, as she truly listened when multiple other healthcare professionals had failed to do so. Her supportive approach, precise referrals to the appropriate departments, and comprehensive information provision have been incredibly beneficial to my situation. Her professional demeanor is exceptional, and she demonstrates genuine compassion for her patients. I can confidently say that without Irene's intervention, I would not have achieved my current progress. Thank you, Irene, for being such an outstanding healthcare professional.

Terrible customer service ruins morning healthcare hopes

Another disappointing encounter in a series of letdowns. I called early in the morning at 8 AM, suffering from intense discomfort, and attempted to schedule an appointment by pressing option 1, only to be greeted with an automated message stating, "We apologize, but we cannot take your call at the moment. Kindly retry at a later time."