Park Surgery

Never get through to them on the phone.

Phone service is really bad,lines are always busy and calls get terminated.

Exceptional healthcare with compassionate and attentive staff

Since becoming a patient at Hernebay and Broomfield, I've found the healthcare experience to be truly eye-opening. From the front desk staff to the physicians, they genuinely pay attention and ensure proper follow-through. This is remarkable, especially compared to my previous medical practice, which was consistently discourteous and unresponsive. To be frank, this practice merits a rating that far exceeds the standard 5-star limit. My wife and I extend our heartfelt gratitude... exceptional service, Dave Woodward

Painless blood draw with the best clinician ever

I require frequent blood draws, and I've discovered that Sara at Queen Victoria is the sole healthcare professional who consistently finds a vein smoothly and without causing significant bruising. Her precision and timeliness are exceptional, and I am completely committed to having her handle my blood tests exclusively. I am truly grateful for her outstanding skill!

Compassionate care saved me from serious illness

Bouncing back from a severe respiratory illness with a chest infection. Convenient telephone consultations and an in-person visit at the clinic prevented what might have escalated into a serious health issue. Every interaction, from the front desk personnel to the three physicians I saw, was marked by exceptional care and professionalism (which is consistently their standard). Much appreciation

Frustrating phone experience at local medical practice

Terrible telephone service, even with the call-back option. Rang Herne and Broomfield surgery at 8 AM and was initially informed I was third in the queue. Regrettably, after waiting over a quarter of an hour and incurring call charges, no one picked up the line. Absolutely no explanation was provided. Growing increasingly frustrated with the endless struggle to secure a medical appointment. The staff appear to be doing their utmost, but the system seems completely overwhelmed.

Exceptional care from top medical professionals

Truly exceptional medical procedure. The front desk staff consistently demonstrate remarkable friendliness and professionalism. Dr Mathews and Dr Price are simply outstanding professionals - genuinely embodying the very best of Britain's healthcare system...

Compassionate doctor who truly cares about patients

Dr. Matthews is an exceptional physician who went above and beyond to assist us during our hospital experience. His expertise and dedication were instrumental in addressing our medical concerns. We are incredibly grateful for his outstanding care and support.

Friendly service needed at this medical center

The parking area is quite limited. My primary concern is the reception team's demeanor, which could be more compassionate when interacting with patients, particularly those who are feeling unwell. While I'm generally willing to provide a concise explanation for my visit, their questioning can sometimes feel overly invasive.

Amazing doctor who truly understands patient care

Dr. Didehvar is truly exceptional. As someone who experiences significant anxiety in medical environments, she expertly put me at ease during my entire visit. Her warm demeanor and compassionate approach were incredibly comforting. She meticulously explained each aspect of my appointment, providing support and guidance every step of the way. I am so impressed that if I need future medical care, I will exclusively seek her out. She is simply outstanding.

Compassionate phlebotomist makes blood draws a breeze

I frequently visit for blood work, and fortunately, Sara Evans has been my phlebotomist recently. She's absolutely wonderful - her approach is incredibly soft and compassionate. I truly appreciate her excellent care!

Terrible customer service at local medical practice

My encounter involves both the NHS administrative procedures and this specific medical facility. While I recognize that receptionists handle numerous patients daily, if you're so profoundly dissatisfied with your work and personal circumstances, it would be better to seek alternative employment. When I pose a question, I genuinely have no hidden agenda, nor am I attempting to assign blame or create legal complications. The dismissive expressions and convenient hearing lapses displayed by these staff members are thoroughly unprofessional and offensive.

Amazing service from caring medical staff

I simply had to express my heartfelt appreciation. This morning, my son was seeking a medical consultation and initially hoped to see Dr. Carter, but was informed he wasn't available, so he scheduled an appointment with another physician. Remarkably, just moments later, the receptionist contacted him to say Dr. Carter was actually present and rearranged the appointment accordingly. She went above and beyond what was strictly necessary - her action was genuinely thoughtful and considerate. My sincere thanks!

Terrible customer service at medical center

I was just subjected to an unprofessional phone interaction where the staff member was discourteous and dismissive about my MRI results, claiming they aren't critical. Their treatment was completely disrespectful, and the reception team showed zero consideration for my concerns.

Professional nurse provides exceptional medical care

I've consulted with Mrs Erin Lee on a few occasions lately, and I'm happy to report that she is a truly exceptional healthcare professional. Her medical approach is meticulous and highly competent, and she provided me with significant assistance in addressing my health concerns.

Fast and compassionate care saved my worries

The moment I informed the front desk staff about discovering a concerning mass, they promptly scheduled me for an examination. The hospital follow-up was equally efficient, and in a matter of days, I received a reassuring negative diagnosis.

Exceptional healthcare with compassionate and caring professionals

I feel incredibly grateful for the exceptional, all-encompassing, and highly skilled care provided by Park Surgery. My sincere appreciation goes out to the entire staff at both the Kings Road and Broomfield locations.

Exceptional care and cleanliness at medical center

Highly professional and courteous personnel at both the front desk and medical team. Immaculately maintained facilities. Streamlined and comprehensive care delivery

Dangerous medical practice with life-threatening negligence

A completely horrendous medical practice. Administrative personnel are exceptionally discourteous and flagrantly disregard legal requirements. This surgery nearly resulted in my wife's death and caused me significant distress due to their absolute indifference towards patient welfare. After consulting a general practitioner on Friday and receiving an x-ray referral, my wife collapsed (and was clinically deceased momentarily) on Sunday morning. The reception staff were incredibly discourteous, the prescription 'team' representative was appallingly rude, and the pharmacist was incompetent and should be prohibited from practicing. Given the abysmal treatment my wife and I experienced, we are currently preparing legal proceedings against this practice, with two claims to be filed within the coming weeks. I cannot comprehend the positive reviews for this surgery, considering the extremely discourteous and callous administrative staff, associate healthcare workers who pretend to be physicians, and doctors who are incredibly rude, completely unsympathetic, and make patient care decisions that are contraindicated, potentially harmful, and implemented without patient consultation. My family would prefer to forgo healthcare entirely rather than interact with this dangerous and indifferent practice and its associated healthcare and administrative personnel!!!!!

Excellent medical care with professional and friendly staff

A pristine and modern medical facility that handles patients professionally and demonstrates excellent organizational skills.

Life-changing journey with exceptional medical team

Incredible experience getting top surgery with these exceptional medical professionals. From the initial consultation to the final follow-up, everything was handled with precision, care, and expertise. The surgical team was incredibly knowledgeable and made me feel completely comfortable throughout the entire process. My results are exactly what I hoped for - natural, symmetrical, and perfectly aligned with my transition goals. The recovery was smooth, and the staff's compassion and support were remarkable. I couldn't be happier with my surgical outcome and the entire journey. Highly recommend this medical team to anyone considering top surgery.