Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Medical professionals consistently receive praise for their clinical expertise, compassionate approach, and attentive care during consultations. Many patients highlight the welcoming atmosphere, professional environment, and efficient service delivery, with particular appreciation for continuity of care and reassurance provided during treatment. The practice environment is noted as clean, organised, and well-maintained.

However, significant concerns emerge regarding reception staff conduct and appointment access. Multiple patients report discourteous behaviour from front desk personnel, with some describing dismissive attitudes and unprofessional interactions. Phone system challenges and lengthy waiting times present ongoing frustrations, with patients struggling to secure appointments and experiencing extended hold periods. Communication gaps between reception and clinical teams have also been noted, alongside concerns about insufficient consultation time and care coordination in some cases.

While many patients express strong confidence in the service and report positive experiences with booking efficiency and responsiveness, others describe barriers to accessing care and inconsistent courtesy standards at the reception experience level. The feedback suggests capability in clinical delivery alongside operational challenges that affect patient perception of the overall service.

Appointment

68.54 %
Great

Reception

64.32 %
Average

Cleanliness

82.15 %
Great

Care

81.23 %
Great

Respect

68.76 %
Great

Seen on time

71.42 %
Great

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JJ

Janet J. Google 2 years ago

Rating

Excellent!

Quick and professional medical service

Quick scheduling, fantastic team.

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GH

Gloria H. Google 2 years ago

Rating

Excellent!

Compassionate care at its medical best

Superb. The medical professionals and entire team demonstrate exceptional compassion and support. Everyone is incredibly attentive and kind.

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GB

Gillian B. Google 3 years ago

Rating

Excellent!

Swift and caring medical service

Superb medical procedure with incredibly friendly front desk staff. Requested a doctor's consultation early morning, and was promptly seen and treated within 40 minutes of arrival. Greatly appreciated the efficient and compassionate service.

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MM

Mike M. Google 3 years ago

Rating

Bad!

Terrible medical care left me frustrated and hopeless

Persistent leg problems continue to plague me, with my physician's approach being completely unhelpful. Each consultation lasts barely five minutes before I'm shuffled off to yet another specialist, creating a seemingly endless cycle of referrals. The wait times are interminable, and I'm seriously contemplating taking out a loan just to get a private MRI and finally get some answers.

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JL

Jon L. Google 3 years ago

Rating

Excellent!

Exceptional customer care that truly impresses

Exceptional customer support Outstanding team members who truly excel beyond expectations

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BL

Bernie L. Google 3 years ago

Rating

Excellent!

Perfect product meets all my needs

This place has absolutely everything you could possibly desire or need.

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KO

Krissy O. Google 4 years ago

Rating

Excellent!

Compassionate care from friendly doctors and staff

I'm thoroughly impressed with this medical practice and its personnel. My GP, Dr. Tilly Eletu, is exceptional, and the other doctors are equally wonderful - truly attentive and compassionate professionals who genuinely listen to patients' concerns. As a semi-retired auxiliary nurse with extensive healthcare experience, I appreciate their approach. Having worked in nursing myself, I know how challenging patient interactions can be, which makes their consistent kindness even more commendable. Good manners truly don't cost anything, and these staff members demonstrate that beautifully. Heartfelt kudos to all the doctors, nurses, receptionists, prescription staff, and behind-the-scenes team members who make this practice so outstanding. Well done!

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SM

Scott M. Google 4 years ago

Rating

Great!

Frustrating phone support but online help saves day

Lengthy phone support times make the online consultation a more efficient alternative

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RG

Ruth G. Google 4 years ago

Rating

Excellent!

Incredible surgeon transformed my life with precision

Absolutely incredible surgical experience - completely blown away by every aspect.

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JM

Julia M. Google 4 years ago

Rating

Excellent!

Best medical practice i've ever experienced

I find it baffling that some individuals have posted negative feedback about this outstanding medical practice. Having been their patient for a decade, I can genuinely say I have absolutely no complaints whatsoever. Their telephone system is exceptional - call at 8am and you can secure a doctor's callback that very morning. The reception team are courteous and streamlined, while the nursing staff are consistently professional and friendly. I've primarily interacted with Dr Siggursden, Dr Carter, and Dr Mathews, and can easily request a callback or schedule an in-person consultation as needed. In my experience, the patient care here surpasses anything I've encountered, whether in private or public healthcare. When my preferred doctors aren't available, the other physicians are equally knowledgeable and supportive. Repeat prescriptions can be ordered online and are delivered to your chosen pharmacy the next day, and hospital referrals are handled with remarkable simplicity. I genuinely cannot identify a single drawback with this remarkable practice...

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EG

Emma G. Google 4 years ago

Rating

Great!

Friendly receptionist breaks the rude surgery stereotype

I've typically experienced discourteous receptionists at doctor's offices, which made my interaction at Park Surgery particularly refreshing. Although I didn't learn her name, I overheard her discussing her pregnancy. She was exceptionally welcoming, courteous, professional, and didn't reprimand me about mask-wearing. I'm truly pleased to be a patient here and am optimistic that the medical team will be equally pleasant.

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NB

Neil B. Google 4 years ago

Rating

Excellent!

Amazing doctor healed my stubborn ear infection

I visited a medical professional, whose name escapes me, to address an ear infection that had been troubling me for an extended period. A week after the consultation, my hearing has significantly improved, and my balance has been restored. I want to express my heartfelt gratitude to the physician and the entire staff at the clinic for their exceptional care.

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GH

Guy H. Google 5 years ago

Rating

Excellent!

Exceptional doctor with compassionate patient care

Dr. Carter consistently demonstrates exceptional bedside manner, displaying genuine politeness, compassion, and empathy in every interaction. Their approach is consistently warm and considerate, making patients feel truly heard and supported.

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DL

David L. Google 5 years ago

Rating

Bad!

Terrible customer service that needs serious improvement

Absolutely terrible customer service, with the main frustration stemming from the front desk staff after enduring the endless maze of their phone system. Their website offers zero avenues for feedback or communication, rendering it completely ineffective and supremely unhelpful.

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UR

Una R. Google 5 years ago

Rating

Excellent!

Skilled surgeon saves the day

Successful procedure, much appreciation to Dr. Park

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SP

Scott P. Google 5 years ago

Rating

Bad!

Terrible service and unprofessional staff at clinic

The front desk employees display a shocking lack of professionalism, and when I confronted them about their attitude, I received a threatening letter about being removed from their patient/client list. My recommendation is to steer clear of this establishment and seek services elsewhere. These reception staff members desperately require training in basic customer interaction and courtesy.

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HP

Hev P. Google 6 years ago

Rating

Great!

Punctual dentist with friendly team and clean office

Consistently punctual, with a neat and tidy atmosphere, and friendly personnel who make you feel welcome.

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RC

Rachele C. Google 6 years ago

Rating

Excellent!

Perfect getaway with stunning surroundings

Serene, pristine, and visually stunning surroundings

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BM

Beverley M. Google 6 years ago

Rating

Excellent!

Surprisingly awesome doctors in herne bay surgery

I'm genuinely impressed with the medical professionals here, despite some initial reservations. This practice truly stands out as the top choice for me. The staff are incredibly courteous and supportive. If you're relocating to Herne Bay, I highly recommend checking them out first. An added bonus is the convenient parking and the pharmacy right next door, which stays open until 10 pm daily.

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SP

Sculpture P. Google 7 years ago

Rating

Excellent!

Exceptional healthcare with compassionate and dedicated staff

The general practitioners consistently demonstrate tremendous dedication to patient care. This medical practice stands out as the most exceptional I've encountered. The front desk team is consistently supportive and compassionate, whether you're communicating via telephone or face-to-face. Dr Balakrishnan, in particular, has been remarkably attentive and supportive.

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Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Medical professionals consistently receive praise for their clinical expertise, compassionate approach, and attentive care during consultations. Many patients highlight the welcoming atmosphere, professional environment, and efficient service delivery, with particular appreciation for continuity of care and reassurance provided during treatment. The practice environment is noted as clean, organised, and well-maintained.

However, significant concerns emerge regarding reception staff conduct and appointment access. Multiple patients report discourteous behaviour from front desk personnel, with some describing dismissive attitudes and unprofessional interactions. Phone system challenges and lengthy waiting times present ongoing frustrations, with patients struggling to secure appointments and experiencing extended hold periods. Communication gaps between reception and clinical teams have also been noted, alongside concerns about insufficient consultation time and care coordination in some cases.

While many patients express strong confidence in the service and report positive experiences with booking efficiency and responsiveness, others describe barriers to accessing care and inconsistent courtesy standards at the reception experience level. The feedback suggests capability in clinical delivery alongside operational challenges that affect patient perception of the overall service.

Appointment

68.54 %
Great

Reception

64.32 %
Average

Cleanliness

82.15 %
Great

Care

81.23 %
Great

Respect

68.76 %
Great

Seen on time

71.42 %
Great
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