Park Surgery
Great! (49 reviews)
Great! (49 reviews)
Patient feedback reflects a mixed experience across the practice. Medical professionals consistently receive praise for their clinical expertise, compassionate approach, and attentive care during consultations. Many patients highlight the welcoming atmosphere, professional environment, and efficient service delivery, with particular appreciation for continuity of care and reassurance provided during treatment. The practice environment is noted as clean, organised, and well-maintained.
However, significant concerns emerge regarding reception staff conduct and appointment access. Multiple patients report discourteous behaviour from front desk personnel, with some describing dismissive attitudes and unprofessional interactions. Phone system challenges and lengthy waiting times present ongoing frustrations, with patients struggling to secure appointments and experiencing extended hold periods. Communication gaps between reception and clinical teams have also been noted, alongside concerns about insufficient consultation time and care coordination in some cases.
While many patients express strong confidence in the service and report positive experiences with booking efficiency and responsiveness, others describe barriers to accessing care and inconsistent courtesy standards at the reception experience level. The feedback suggests capability in clinical delivery alongside operational challenges that affect patient perception of the overall service.
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Seen on time
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Patient feedback reflects a mixed experience across the practice. Medical professionals consistently receive praise for their clinical expertise, compassionate approach, and attentive care during consultations. Many patients highlight the welcoming atmosphere, professional environment, and efficient service delivery, with particular appreciation for continuity of care and reassurance provided during treatment. The practice environment is noted as clean, organised, and well-maintained.
However, significant concerns emerge regarding reception staff conduct and appointment access. Multiple patients report discourteous behaviour from front desk personnel, with some describing dismissive attitudes and unprofessional interactions. Phone system challenges and lengthy waiting times present ongoing frustrations, with patients struggling to secure appointments and experiencing extended hold periods. Communication gaps between reception and clinical teams have also been noted, alongside concerns about insufficient consultation time and care coordination in some cases.
While many patients express strong confidence in the service and report positive experiences with booking efficiency and responsiveness, others describe barriers to accessing care and inconsistent courtesy standards at the reception experience level. The feedback suggests capability in clinical delivery alongside operational challenges that affect patient perception of the overall service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Kirupathas Y.
7 years ago
Bad!
Negligence destroyed my daughters health and future
The medical staff's negligence has left my daughter fighting for her life in a London hospital. We consulted the physicians twice, on February 1st and 7th, and they dismissed her symptoms as a common viral fever. When we went to the A&E on February 10th and 11th, and then to QEQM in Margate on February 12th, the doctors finally acknowledged she had severe lung infections with fluid buildup. On February 13th, they transferred her to a London hospital where we remain. I implore medical professionals: when parents bring their children to you, they do so with complete faith and trust. Please treat each case with the utmost care and attention it deserves.
Kevuk (.
7 years ago
Great!
Compassionate care from an amazing healthcare professional
Dr. Scarlett is an exceptional physician who truly pays attention to her patients and demonstrates genuine empathy during consultations.
Caleb V.
7 years ago
Bad!
Terrible reception overshadows great medical care
The medical professionals are excellent, but a significant portion of the front desk personnel display discourteous behavior and try to manipulate patients emotionally to rationalize scheduling delays. It seems the physicians maintain minimal interaction with the reception team.
Martiantom M.
7 years ago
Excellent!
Compassionate doctor who truly listens and cares
Dr. Eletu is outstanding. The most exceptional general practitioner I've ever encountered.
Dan B.
8 years ago
Poor!
Unprofessional health expert lacks basic understanding
After an interaction with one of their healthcare representatives online, I found their demeanor thoroughly disappointing. While they displayed some evident misconceptions about NHS information governance protocols and data protection regulations—which, in fairness, isn't uncommon or inherently critical—their fundamental issue was a distinct lack of receptiveness to constructive feedback or personal growth. Their approach suggested a closed mindset unreceptive to nuanced understanding or professional development.
Ghost G.
9 years ago
Poor!
Terrible service and endless waiting at clinic
My child has visited this place 5 times in just two months, and absolutely nothing has been resolved. What's worse, each visit requires us to endure waiting periods exceeding 30 minutes, which is completely unacceptable. Once might be understandable, but five times? Avoid this location - it's already overcrowded and inefficient.
Craig B.
9 years ago
Excellent!
Amazing doctor and friendly surgery experience
This medical practice is incredibly welcoming, and having Dr. Sidgurdson as my physician is fantastic because he truly stands out as the most exceptional healthcare provider I've ever encountered.
Nick K.
9 years ago
Excellent!
Caring doctor who truly makes a difference
Dr. Nichols is an exceptional physician who has been incredibly supportive. They've made a significant positive difference for my partner, and I'm truly grateful for their care and expertise.
Paul P.
9 years ago
Excellent!
Friendly and efficient healthcare team
Excellent neighborhood medical practice