The Park Surgery

Fantastic local surgery with minor booking challenges

I've been a patient at Park surgery for two years, and my experience has been consistently smooth. Whenever I've needed urgent care, I've always been able to secure an appointment or receive assistance. The staff, from receptionists to nurses and phlebotomists, are incredibly supportive and accommodating. All the doctors have been exceptional. This stands in stark contrast to my previous encounters with two London medical practices. The sole drawback is the advance booking system, which can be challenging. Securing an appointment more than six weeks ahead requires careful timing, and attempting to book in the final fortnight of the month for the following month proves futile.

Frustrating booking experience with unhelpful service

I was informed that scheduling an appointment is currently impossible because the staff roster hasn't been finalized. I was advised to try again in a fortnight. I'll provide an update at that time.

Terrible healthcare experience at walk-in clinic

Absolutely terrible service. I went in seeking a leg burn dressing, referred by my general practitioner, simply needing a temporary covering to manage until my next appointment. The staff flatly refused to assist me, claiming I wasn't part of their specific GP network. It's a complete mockery of healthcare - unhelpful personnel who show zero interest in providing basic medical support.

Mixed experience with helpful staff and booking hassle

The personnel are welcoming, and the reception area is immaculate and roomy. However, their digital scheduling system is completely non-functional, forcing patients to call and endure lengthy hold times, which proves incredibly annoying.

Quick care and compassionate medical support

Quick and responsive care - I reached out following a shoulder injury and was promptly scheduled with a physiotherapist within the same week! The physiotherapist was incredibly compassionate and provided excellent guidance. Additionally, during my health screening, the nurse was warm, approachable, and extremely helpful. Truly an outstanding medical practice that delivers exceptional patient experience!

Prompt and caring medical support from park practice

My spouse contacted the Park medical center this morning regarding escalating discomfort in his left foot. One might not consider this a highly urgent medical situation. After his phone call, he informed me that he would need to wait for a consultation... until 2:40 PM. We recently transitioned to this practice, and we have consistently received exceptional medical attention.

Terrible service and broken promises from healthcare provider

Scheduling an appointment is a nightmare, and even when they promise a phone consultation on the day, they consistently fail to make the call. The entire experience is utterly unacceptable.

Emma's exceptional service saved my day

Regarding my interaction via telephone, I was truly struck by the exceptional professionalism and compassionate approach of the representative, Emma, who assisted me. My call concerned obtaining a specialist referral letter from my general practitioner and clarifying a medication request. While acknowledging I couldn't simply request a repeat prescription over the phone, I was uncertain about the exact nature of my medication needs. Emma went above and beyond by meticulously reviewing my prescription, directly communicating with Boots pharmacy, and proactively following up on my referral letter. I want to express my sincere gratitude for her remarkable dedication and outstanding customer service. Although this medical practice might not have the most stellar reputation, it is crucial to acknowledge and celebrate instances of genuine excellence when they occur.

Terrible service and dangerous wait times

Scheduling an appointment is virtually impossible, with wait times exceeding a month due to their overwhelming patient load - a situation that poses serious health risks!

Terrible bedside manner destroys patient's dignity

I'm absolutely furious about how my mother was treated at the medical practice today. She left devastated after a doctor completely humiliated her during her consultation about kidney pain. Instead of showing compassion, the doctor was condescending and dismissive, making her feel unintelligent by saying things like "it's like pulling teeth" and criticizing her for not seeking help sooner, even sighing and tutting as he walked out. This unprofessional and cruel behavior is completely unacceptable. I'm going to escalate this complaint and demand accountability for how my vulnerable mother was spoken to and made to feel. This needs to be addressed immediately.

Terrible healthcare experience with incompetent medical staff

Every interaction here involves staff in medical attire who seem completely incompetent. I was informed about my elevated cholesterol levels, which they described as potentially hazardous, yet they've taken absolutely no action to address the issue. This facility is utterly unacceptable and fails to provide even basic medical care!

Exceptional care in a bustling medical practice

I have exceptionally high expectations. Given the hectic nature of this medical practice, I find absolutely no grounds for criticism regarding the quality of service I'm experiencing. The staff consistently demonstrate remarkable politeness and helpfulness, which is especially impressive considering the challenging work environment they navigate. My sincere appreciation goes out to them.

Friendly staff and caring doctor saved my day

The phone staff member handled my call with impressive professionalism. My doctor was meticulous and made me feel completely comfortable during the consultation. This medical practice is truly exceptional, and I'm grateful for their care.

Terrible medical care for my painful ingrown toenail

For more than two months, I've been struggling with an infected ingrown toenail, and the medical professionals have done nothing but prescribe antibiotics that haven't made any difference. They've offered zero guidance on addressing the toenail issue or providing a solution. Their approach has been entirely inadequate and shows a total lack of professional care.

Exceptional service with warm and caring staff

Checked in swiftly this morning with an incredibly courteous and welcoming receptionist. The consultation was comprehensive and detailed, and I never felt hurried or pressured. I wanted to express my sincere appreciation for the outstanding service I received.

Exceptional care for my painful finger

Exceptional medical care provided by this clinic for my severely swollen and painful digit

Smooth and efficient medical care for me

Arrived precisely for my blood draw, processed efficiently. Received my lab findings promptly. Smooth and straightforward process. Physician contacted me within 48 hours regarding my test outcomes and scheduling a follow-up consultation. Thoroughly satisfied with the entire interaction. ❤

Quick help when i needed it most

Top-notch medical practice in the Littlehampton area. When I was struggling with laryngitis, I called the surgery just before 9am and was pleasantly surprised to secure a doctor's consultation at 10am on the very same day.

Menopause hormone gel nightmare finally resolved

For a full year, I've been struggling to obtain the hormone gel my doctor prescribed following the removal of my ovaries and fallopian tubes, which instantly thrust me into menopause. Any woman who has experienced menopause understands how incredibly challenging it can be, and this hormone gel is absolutely essential for my well-being. Yet, I've been forced to repeatedly order and request this medication over multiple weeks before someone finally decided to help me. Why must I continuously explain and beg for a medication that was explicitly prescribed by my own physician? Shouldn't this be a simple, straightforward repeat prescription? The entire process is completely absurd and frustrating...

Frustrating healthcare communication with long waits

Getting in touch with their support team has become incredibly frustrating. The online consultation process is practically nonexistent, and waiting on hold to speak with someone is a nightmare. Once you finally manage to connect with a representative, the interaction is smooth, but the initial contact is an absolute challenge.