Park Surgery

Terrible customer service and endless waiting time

I spent an excruciatingly long 49 minutes waiting on hold before giving up and disconnecting. I'm completely convinced that their customer service representatives aren't actually speaking with any real customers.

Terrible customer service and endless waiting nightmare

Stuck on hold for more than 60 minutes despite being at the front of the queue, after already waiting weeks to resolve my medical documentation issues. Absolutely furious and completely dissatisfied with their service.

Terrible customer service and zero communication

Steer clear of picking up their calls at all costs. Absolutely avoid engaging with them through telephone communication. Not worth the hassle or potential frustration.

Frustrating experience with unresponsive medical practice

The medical professionals here fall short of expectations. Their phone wait times are excessively long, and their communication challenges seem to be progressively deteriorating.

Friendly nurses made my medical visit painless

Recently relocated to this neighborhood and discovered Park Surgery. I can genuinely state that the staff are incredibly welcoming. The nurse who attended to me on August 27th was exceptionally kind and compassionate, helping me feel relaxed despite my extreme anxiety about medical settings, particularly when blood tests are involved. A sincere thank you for making the experience so comfortable and stress-free 👌👏

Terrible customer service ruins critical medical communication

Stuck on hold for an hour and a half, and still no one picks up. This has been happening consistently for three separate days. The customer service is absolutely unacceptable, especially when I'm trying to schedule an urgent appointment with my diabetes healthcare provider to manage my blood sugar monitoring.

Terrible service and unprofessional medical staff nightmare

I still haven't managed to secure an appointment, and I'm unsure who's responsible, but the service desperately needs improvement. This medical practice is absolutely terrible. It's unacceptable that patients must disclose personal details to the front desk staff in such a public setting. While waiting, I was forced to overhear the receptionist discussing other clients' information. The lack of professionalism and privacy is utterly revolting.

Unhelpful staff ignore patients urgent medical needs

Whenever I desperately need to reach them by phone, they're completely unresponsive. Meanwhile, in the actual office, the staff seems more focused on admitting new patients rather than providing adequate care to those already registered. The medical practice is absolutely disappointing and ineffective.

Surgery upgrade transforms patient experience

Since the Surgery relocated to its new premises in Ringland, near Chepstow, the transformation has been remarkable! The environment is welcoming, spacious, and uplifting. I've observed significant improvements across the board: receptionists are now warm, approachable, and genuinely helpful, responding to inquiries with ease and politeness. The waiting area features bright, white lighting instead of the previous dim setting, and phone calls are handled promptly. The entire facility appears immaculately maintained, with doctors' and nurses' consultation rooms feeling wonderfully roomy. It's truly amazing how a positive physical environment can elevate both patient experience and staff performance. The overall quality of service has been substantially enhanced. Well done! I sincerely hope they maintain this excellent standard moving forward!

Terrible medical service that fails patients completely

The medical staff here are completely unhelpful, consistently redirecting patients to call 111 or forcing them to wait with seemingly endless queues. Their recent move to a new facility appears pointless since they're clearly not fulfilling their basic professional responsibilities of providing patient care. It's frustrating and defeats the purpose of having a medical practice if they won't actually see and treat people who need medical attention.

Frustrated patient seeking proper medical care now

I'm utterly frustrated that I was simply advised to purchase ibuprofen gel for my persistent pain, with no proper medical investigation into the underlying cause. The pain medication I've been prescribed is ineffective, and I'm deeply concerned. Two weeks ago, the nurse practitioner conducted only a cursory visual examination, checked my elevated blood pressure, and briefly assessed my joints for inflammation. She then prescribed over-the-counter medication, which I subsequently returned. Fortunately, Emma was incredibly helpful and assisted me in changing the prescription. I don't fault the reception staff, as they're following doctors' instructions, but I'm appalled that no doctor will see me to properly diagnose my condition, especially when I'm in such intense, debilitating pain. I've officially filed a complaint and am now actively seeking to transfer to a different medical practice that will take my health concerns seriously.

Great service and quick medical assistance

Issue was addressed quickly and scheduling was arranged without delay

Painful wait but friendly service saved the day

Despite enduring a lengthy 43-minute hold as the second caller in line, the receptionist proved to be exceptionally accommodating and supportive when I finally reached them.

Exceptional service from an incredible professional

Emma consistently delivers exceptional customer service, surpassing expectations with her outstanding dedication. I cannot recommend her highly enough - a massive thank you to Emma for her incredible support.

Fast and friendly prescription handling

Efficient and prompt assistance at the front desk, quickly handling my prescription needs with professionalism and speed.

Great customer service with quick resolution

Courteous and amiable during our telephone conversation, and they went out of their way to assist me with my inquiry.

Compassionate care that finally made me feel heard

Dr. Roa and Emma truly made me feel heard, which was a refreshing change after more than twelve months of feeling unheard and overlooked.

Smooth and professional health screening experience

Annual health screening for cholesterol and kidney markers, with friendly and courteous medical personnel

Amazing healthcare team with heart and skill

This medical practice has consistently demonstrated exceptional compassion, warmth, and empathy. The front desk team is consistently courteous and goes above and beyond, while the doctors are highly competent and well-informed, always ready to help without hesitation. I want to specifically highlight one of the nurses, Lisa. Whenever I consult with her, she provides undivided attention, actively listens, and offers precisely the guidance I require in that moment. She is remarkably accessible, expertly informed, and thoroughly professional - I feel incredibly fortunate to have such an outstanding healthcare team available during my times of need. My sincere appreciation to everyone involved.

Exceptional care that goes above and beyond expectations

Exceptional medical procedure, consistently delivering top-notch care for myself and my loved ones. The entire staff is absolutely wonderful.