Park Surgery

Exceptional healthcare support with friendly reception staff

Grateful to have avoided medical consultations recently. Reached out to the front desk this morning. Exceptional service from beginning to end. The staff were courteous, competent, and supportive, offering constructive guidance for my future. As an aside... the critical comments below must have been about a completely different establishment.... Much appreciation.

Terrible service and communication nightmare

I'm frustrated that they're not responding to phone calls, with constantly busy lines, and refusing to take a small blood sample. The reception staff are being completely unhelpful and uncooperative.

Terrible customer service with endless phone frustration

Impossible to reach anyone. Made 300 attempts to contact them within a single workday. Customer service instructed me to try calling again the next day.

Frustrating customer support nightmare

Customer support is abysmal. I attempted to reach them 280 times and was met with complete silence.

Terrible service and zero care for patients

Truly an absolute letdown. Sincerely. I've attempted to contact them for two consecutive days regarding my unwell child. Their response is consistently "we'll call you back," yet they never do. I've never encountered such unprofessional behavior with other general practitioners. My sole desire now is to relocate just so I can switch to a different medical practice. This current one is completely laughable.

Terrible service and impossible nhs appointment scheduling

Sadly, their customer service is completely unresponsive! When attempting to contact them, I'm repeatedly told to call back in the morning, but the line remains perpetually busy for nearly two hours straight. Additionally, I attempted to schedule a comprehensive medical examination, only to be informed that the earliest available slot is 2-3 months away. This is a far cry from their previous service standards, and I'm thoroughly frustrated with their staff's lack of efficiency and accessibility.

Exceptional care during medication shortage crisis

I want to express my gratitude to the receptionist and the Doctor who quickly helped me obtain an urgent repeat prescription for medication that was exclusively available at a single pharmacy in Newport because of a manufacturing limitation. The receptionist was incredibly kind and promptly communicated with the Doctor, who issued the necessary prescription right away. While some individuals are prone to voicing complaints, in this instance, I am thoroughly impressed with the exceptional service I experienced. Sincere appreciation.

Terrible service with racist undertones at park surgery

I and my son Nathan were mistreated multiple times by an Indian doctor at this clinic, who seems to be the same one everyone else complains about. Arriving around 10am, they let my son cry and made me wait over two hours while attending to people who just walked in, seemingly because we were black. I've never experienced such discrimination since coming to the UK. When I tried speaking to the receptionist, she threatened that my son wouldn't be seen. These staff are incredibly heartless, watching a toddler cry while serving others who arrived after us. I was devastated when I got home and ultimately changed surgeries. The staff at Park Surgery represent the worst of unprofessionalism and cruelty. Another time, they told me to collect my prescription the next day. At the pharmacy, after waiting in a long queue, I was informed my prescription hadn't arrived after 48 hours. They even changed my inhaler without notifying me, causing me to cough. Pharmacy staff spoke negatively about the surgery, confirming these people are incompetent. The doctors and staff completely lack empathy, especially the Indian doctor, who behaves in the most unacceptable, uncaring manner towards patients. It's shameful. During my three visits, the doctor made me cry each time, intentionally keeping my son and me waiting while calling in other patients. Despite my son's distress, they showed no compassion. When I finally saw the doctor, I was treated terribly and made to feel subhuman. I sincerely hope this surgery closes for its complete failure to provide proper medical care. When I questioned why others were being seen while we waited, I was essentially told to be quiet. A staff member even threatened that if I continued complaining, my son wouldn't be seen. I shared my experience with another black woman who confirmed similar traumatic treatment. The lack of empathy is astounding, and I'm relieved to have left this horrible practice.

Terrible service from unhelpful and uncaring doctor

I made multiple attempts to reach my physician, and after waiting for an hour, I finally connected with the front desk. Instead of arranging a consultation with the doctor, they insisted on directing me to the emergency room. As a pacemaker patient, I'm perplexed by this approach. What's the purpose of having a general practitioner if their standard response is to send patients to the hospital?

Terrible service and communication from medical practice

Steer clear of this place. Trying to reach reception is a nightmare (waiting an hour)! After a hospital visit, they forwarded documents to the physician, but there's been complete radio silence for four months now. The front desk personnel are incredibly discourteous during phone calls, and the medical staff lack any compassion. Absolutely avoid at all costs!

Kali made my pharmacy visit a pleasant experience

I visited the pharmacy to collect my medication and was assisted by Kali, who was absolutely fantastic - incredibly helpful and courteous. Despite not being first in line, I was impressed by her professionalism. It's worth noting that some of the other customers were quite rude to the staff, which is completely unacceptable. All the negative reviews seem to come from individuals who are frustrated with standard procedures Don't pay attention to those critical reviews

Terrible service and uncaring staff at medical practice

Total chaos at this medical practice! Impossible to schedule an appointment after countless phone attempts, and even when contact is made, there's zero patient consideration! My mother, battling COPD and Lupus, faces prescription issues every single month - either they're incomplete or unsigned, with Emma being the sole helpful staff member! The extremely discourteous receptionist Carly absolutely deserves to be fired for her appalling treatment of my mother last Friday - displaying zero compassion and failing to follow through on promised callback! She actually had the nerve to argue with my sick mother who was unable to obtain her emergency medication and ultimately required hospitalization. Where is the basic professional responsibility towards patients...??

Terrible service from rude and incompetent staff

Utterly revolting medical staff! Receptionist Carly displayed shocking disrespect, aggressively confronting a distressed patient gasping for air during a phone call, and I'm still waiting 24 hours later for her promised callback!! She's completely deceitful and EXTREMELY NASTY!!! Prescription management is perpetually chaotic - never timely, frequently misplaced, or lacking proper physician signatures. This entire practice is a total disaster, and I strongly advise anyone considering registering here to seriously reconsider. Frankly, this surgery center shouldn't even be operational.

Frustrating wait and zero healthcare access

Every time I attempt to secure a medical consultation at this practice, I'm consistently met with failure to schedule an appointment.

Frustrating wait for a simple gp appointment

After attempting 113 separate phone calls, I finally managed to connect with a representative. It would be immensely beneficial if they could implement an online platform similar to 'Ask My GP' that would streamline the appointment booking process and provide better support for their overwhelmed staff dealing with numerous patient requests.

Fantastic healthcare team at Park surgery

Emma from Park surgery was incredibly supportive and knowledgeable - I consistently found the staff to be warm and welcoming - Lisa the nurse is equally fantastic (I hope I've remembered the names correctly)

Fantastic nurse makes b12 shots a breeze

Claire, my go-to nurse for B12 shots, is an absolute gem! Every quarter when I visit, she's not only professional in administering my injection but also incredibly supportive with any extra health questions I have. Her cheerful demeanor and warm personality make each appointment pleasant - she's always smiling, engaging in friendly conversation, and genuinely interested in helping. I've even recommended her to my family members, and she's been equally wonderful with them. Claire truly goes above and beyond in her care, and I'm grateful to have her as my healthcare provider!

Frustrating pharmacy with unreliable prescription service

Every visit means killing time. If by some miracle they haven't misplaced your medication order, consider yourself fortunate.

Terrible healthcare experience at this unprofessional clinic

Extremely Dissatisfied. The medical facility falls far below acceptable standards of care. Absolutely Terrible Services across the board. The General Practitioner's office and Child Health Center demonstrate a complete lack of interdepartmental coordination. Chaotic and unreliable appointment management. Unprofessional personnel and medical staff. The employees demonstrate a shocking lack of basic communication skills and courtesy. Nurses are particularly discourteous, refusing to even introduce themselves.

Heartbreaking healthcare failure for suffering psoriasis patient

My elderly mother continues to experience her psoriasis medication being removed from her prescription, despite being registered and anticipating a follow-up light therapy treatment after enduring this condition for decades. It's truly heartbreaking to witness a 60-year-old woman left in constant discomfort, receiving nothing more than a casual apology during each phone call when she explains her situation. There are absolutely no valid justifications for such incompetent management.