Park Surgery

Terrible healthcare with misdiagnosis and poor communication

I can't get through to this medical practice no matter what - it's absolutely the most terrible healthcare provider I've ever encountered. The doctors have repeatedly misdiagnosed both of my children on multiple occasions. In fact, I ended up having to diagnose my own son's condition by researching skin conditions on Google. When the doctor refused to provide an emergency appointment, claiming my son had already been incorrectly diagnosed, I contacted 111 who helped me secure an appointment. At that consultation, I explained the actual condition to the doctor, who then confirmed my assessment and prescribed the correct fungal cream, replacing the harmful steroid cream I had previously been given. The infection has now completely resolved, just as I had identified. To be absolutely clear, this is without doubt the worst medical surgery in Newport.

Awesome customer service with a smile

I'm grateful for your assistance, Emma. Your support means a lot to me. Five-star service! 😊

Lifesavers at surgery who made my prescription happen

I'm grateful to Emma and Tracey for addressing my HRT prescription that had been neglected in a basket for an entire week, overlooked by the pharmacist. These women are truly wonderful. Regrettably, the competent staff members rarely remain long-term. Each month, I encounter recurring problems with misplaced or incomplete prescriptions, creating constant frustration. The young pharmacist Lina displays an unpleasant demeanor. Previously, my partner was left without critical medication following a significant surgical procedure, and no one showed concern. I've reached my limit of patience, having never experienced such issues at Eveswell surgery before. Emma and Tracey, best wishes Jo Martin (Leung)

Amazing service from emma saves the day

I'm not particularly impressed with the medical staff and often feel dismissed, but after discussing my prolonged referral delays with Emma at my workplace recently, she proactively took my information and reached out to me this evening. She has successfully scheduled another consultation with a doctor, giving me hope for progress. Emma demonstrated exceptional commitment and truly represents the best of Park Surgery's service 😊

Compassionate staff helped me through tough moment

On March 16th, I experienced an emotional breakdown. During my medical appointment, the staff, particularly Emma and Helen, were incredibly supportive and compassionate.

Exceptional care from amazing medical team

The employees at Park Surgery consistently demonstrate a helpful and supportive attitude. Emma, in particular, who works at the reception, is exceptionally dedicated and provides outstanding service to each patient she assists.

Emma saved my medical day today

Visited the medical practice. Emma was incredibly helpful. Her exceptional customer service could truly elevate the entire clinic's quality. She's an outstanding receptionist. Kudos. Xx

Friendly professional delivers exceptional customer service

Emma Lewis is truly exceptional. Her interpersonal abilities are top-notch.

Compassionate care saves the day at pharmacy

I stopped by this morning to pick up a prescription, and Emma noticed I was clearly uncomfortable. She inquired about my condition, and remarkably, within just 20 minutes, she had arranged for a doctor to examine me. I'm now headed to the hospital, and I'm deeply grateful to Emma for her attentive care.

Friendly staff make waiting room blues better

Waiting times can be lengthy when seeing the general practitioner, but the warm and friendly demeanor of staff members like Emma, who always greets patients with a smile, helps make the experience more pleasant.

Compassionate nurse helps me through heart condition

I want to express my heartfelt appreciation for Nurse Clare's exceptional care. Throughout my heart condition, she has been an unwavering source of support, consistently demonstrating compassion and dedication. Her patience and kindness have been remarkable, and she has gone above and beyond to ensure my well-being. I feel truly fortunate to have her as my healthcare professional. Park Surgery should be commended for having such a stellar nurse on their staff, whose commitment to patient care is truly outstanding.

Exceptional nurse delivers compassionate and attentive care

Clare, who works as a nurse at Park Surgery, is exceptionally compassionate and supportive. Her professional demeanor is marked by a genuinely positive approach to patient care. Having been responsible for my health screenings over the past year, I've found her to be remarkably attentive and considerate.

Emma lewis made my challenging journey bearable

Emma Lewis was absolutely wonderful, providing invaluable support during a challenging period. Her warm demeanor, exceptional assistance, and genuine compassion made a significant difference. I am truly grateful for her help.

Frustrating customer service with inconsistent communication

Communication with this company is consistently challenging, with representatives seeming disoriented and providing inconsistent, contradictory information.

Exceptional service with a smile from emma

The receptionist Emma is absolutely phenomenal, consistently going above and beyond to assist clients even in the most challenging situations. Sincere kudos to the entire front desk team for their outstanding service and dedication.

Emma's exceptional care saved my day

Emma is truly exceptional, consistently demonstrating extraordinary dedication and care for her patients. She is undoubtedly the most outstanding professional at the medical practice.

Compassionate receptionist brings hope to patient's experience

My mother has been a patient at this medical practice for several years, and she's typically struggled to receive proper attention. However, this month, the lead receptionist, I believe her name is Anna, demonstrated exceptional compassion. She was the first staff member who genuinely listened to my mother's concerns. I want to express my heartfelt gratitude on behalf of my mam for her understanding and support.

Excellent customer service from a caring representative

I'm truly grateful to Emma for her exceptional support and dedication in resolving my concern. Her attentive listening and effective problem-solving skills helped alleviate my stress and made the entire experience much more manageable 😊🤩

Neglected mental health care left me devastated

I'm utterly disheartened by my experience with this medical practice. Approximately a year ago, I sought help from my GP regarding my mental health, expressing serious concerns about potential self-harm. The doctor dismissively allowed me to leave the consultation in distress, claiming there was nothing they could do. Tragically, a month later, I did indeed harm myself, having been denied the necessary support. Now, when I'm requesting an increase in my antidepressant medication, I was inappropriately questioned by a receptionist about confidential medical matters. Furthermore, despite being told a nurse would contact me, no such call ever came. I later discovered this was due to the surgery's administrative negligence in failing to document my need for a nurse consultation. Consequently, I'm now forced to endure weeks of waiting for a medical review. The complete lack of accountability displayed by this practice is absolutely appalling. If this were a physical health issue, such unacceptable treatment would never be tolerated.

Terrible medical practice with zero patient care

This medical practice in Newport is arguably the most subpar I've encountered. The staff demonstrates zero willingness to assist patients. Their phone system is perpetually congested, making communication impossible. The customer service is absolutely abysmal.