Park Surgery

Patient Experience Summary

Patient feedback reveals a mixed experience with significant challenges in appointment access and phone communication, alongside notable strengths in individual staff responsiveness and nursing care. Prolonged phone wait times and difficulty reaching the practice remain persistent concerns, with many patients reporting repeated failed attempts to book appointments or receive callbacks. Prescription management issues also feature prominently, including missing medications and administrative oversights that have caused frustration. However, reception and nursing staff members consistently receive praise for their compassion, courtesy, and willingness to go beyond standard duties, with several patients highlighting exceptional support during difficult circumstances.

The practice environment and professional medical expertise are generally viewed positively, though concerns about continuity of care and inconsistent service quality persist across reviews. Recent relocation to new premises has been noted as an improvement, with patients commenting on the welcoming physical environment and enhanced accessibility. While some patients report receiving prompt, efficient service and feeling genuinely heard by staff, others describe feeling dismissed or receiving insufficient access to doctors. The feedback suggests that individual staff members' dedication and responsiveness can significantly improve the patient experience, yet systemic issues around appointment availability and communication channels require attention to ensure consistent service standards across all patient interactions.