Park Surgery
Poor! (63 reviews)
Poor! (63 reviews)
Feedback reflects a mixed experience with significant challenges in appointment access and reception interactions, alongside positive recognition of clinical care quality. Patients consistently report difficulty securing appointments, with many describing lengthy telephone waits, limited availability, and a booking system requiring calls at 8am that frequently results in no slots being offered. Reception experience emerges as a key concern, with multiple reports of dismissive or unhelpful interactions, though some patients have experienced exceptional support.
Communication and information provision present ongoing issues, including problems with prescription management, unclear referral processes, and insufficient notification about test results or clinical decisions. Several patients note barriers to accessing care, including restrictions on discussing multiple health concerns per consultation and challenges with online booking systems. In contrast, clinical staff consistently receive praise for competence, thoroughness, empathy, and attentiveness.
The practice environment is described as clean and well-maintained, and extended hours availability has been appreciated by those aware of this option. Recent feedback indicates some improvements in appointment availability and service responsiveness, though access challenges persist for many patients. Overall, the practice demonstrates strong clinical capability but faces significant operational and communication challenges that impact patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Feedback reflects a mixed experience with significant challenges in appointment access and reception interactions, alongside positive recognition of clinical care quality. Patients consistently report difficulty securing appointments, with many describing lengthy telephone waits, limited availability, and a booking system requiring calls at 8am that frequently results in no slots being offered. Reception experience emerges as a key concern, with multiple reports of dismissive or unhelpful interactions, though some patients have experienced exceptional support.
Communication and information provision present ongoing issues, including problems with prescription management, unclear referral processes, and insufficient notification about test results or clinical decisions. Several patients note barriers to accessing care, including restrictions on discussing multiple health concerns per consultation and challenges with online booking systems. In contrast, clinical staff consistently receive praise for competence, thoroughness, empathy, and attentiveness.
The practice environment is described as clean and well-maintained, and extended hours availability has been appreciated by those aware of this option. Recent feedback indicates some improvements in appointment availability and service responsiveness, though access challenges persist for many patients. Overall, the practice demonstrates strong clinical capability but faces significant operational and communication challenges that impact patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Ellie L.
10 years ago
Bad!
Appointment mix-ups left me frustrated and let down
I found my experience quite disappointing. On my first visit, there appeared to be confusion with my appointment details, and I arrived to find it was only a consultation rather than the procedure I had expected, despite having already attended a consultation previously. During my second visit, I was informed that my appointment had been cancelled without any prior notification, and the practitioner was unavailable. Both occasions required me to take time away from my work and studies. I felt the handling of these situations lacked professionalism, and I believe I have not been treated with the care I would expect as a patient. Having to arrange a third appointment for something that should have been completed several months ago has been very frustrating.
Dean D.
10 years ago
Great!
Clean building but felt like a number
Park Surgery is a very good practice. Like every aspect of our NHS these days it is clear that they are operating under considerable constraints with limited resources. This unfortunately impacts the patient experience where in general you feel more like a statistic than an individual. If only they had more time and funding available then this would be an excellent practice but that said that could apply to the entire NHS at present. In summary, excellent very clean facilities, very capable clinical and support staff but could be significantly better given what it could potentially achieve.
Chris H.
10 years ago
Bad!
Impossible to book appointments with morning-only system
It's incredibly frustrating not being able to secure an appointment despite trying repeatedly over an extended period. The current booking system requires calling on the day itself to request an appointment, which is impractical for working individuals. The appointment scheduling process really needs to be reviewed and improved.