Park View Surgery

Smooth and caring registration for expecting parents

Exceptional support and assistance throughout the registration process for my expecting partner.

Unprofessional staff ruined my healthcare experience

Was prepared to become a new patient, but after interacting with the receptionists both via telephone and in-person, I swiftly realized their lack of professionalism. Surprisingly, the customer service at McDonald's surpasses their standard by far, and healthcare is a respected profession. Don't compromise on subpar experiences related to your health. Steer clear.

Terrible service and dismissive medical care

I'm thoroughly let down by this medical practice. I visited twice towards the year's end, and on each occasion, the staff—both receptionists and doctors—were incredibly dismissive, cutting conversations short and giving me barely a moment to describe my concerns. The waiting time was absurd, with appointments running over two hours late (rendering the scheduling system meaningless). To make matters worse, I was somehow blamed when another patient was incorrectly processed under my name, forcing me to complain multiple times before being properly seen. During my consultations, I was repeatedly told my issues were "just stress" and nothing serious. However, nine months later, my symptoms have only worsened. I'm now compelled to seek medical attention elsewhere, unwilling to waste more hours being patronized and treated with such apparent indifference. Truly disheartening.

Frustrating healthcare service with poor communication

The medical practice completely bungled my father's medication scheduling and review appointments, then hypocritically tried to shift blame onto him for not being aware of dates they never actually communicated to him. Their standard deflective response was, "we mailed a letter..." - which he definitively never received. An internal staff member candidly admitted that an error had occurred somewhere in their system, yet the administrative team (unlike the genuinely supportive nurses and doctors) showed minimal initiative in resolving the issue. Moreover, if you attempt to hold them accountable for their mistakes, their reception staff becomes immediately defensive and unhelpful.

Terrible service and unhelpful medical practice nightmare

The front desk staff display an appalling lack of courtesy and support. Their scheduling is perpetually congested, making it impossible to secure an appointment, even in urgent situations. The practice demonstrates absolute rigidity and appears indifferent to patient needs. Despite mandatory Covid masking protocols, the reception team fails to communicate this requirement beforehand. Anyone contemplating registering with this medical centre should steer clear.

Terrible medical experience at local practice

The absolute rock bottom surgical experience in Loughborough Completely unsuitable for anyone seeking medical care Their scheduling process is an utter disaster. Whenever you attempt to contact them precisely at 8:30, the doctors are perpetually overbooked. The patient volume seems so low that it appears they might shut down soon...

Terrible service from unhelpful medical staff

Unwelcoming front desk staff greeted me with hostility when I called during their official opening hours. They dismissed my request for a prescription refill as unimportant and told me to call back later. This is completely unacceptable. Their receptionists should be aware that mental health is critical, and medication should never be delayed for patients who depend on it. Their lack of compassion and professionalism is absolutely appalling.

Exceptional care from start to finish

The staff at the front desk and the medical professionals have consistently demonstrated exceptional support and expertise during our numerous visits. Their commitment to patient care has truly been outstanding - kudos to the entire team.

Worst medical experience ever with terrible staff

Utterly unprofessional personnel, spanning from the front desk all the way to the medical professionals!!!

Terrible experience with botched medical procedure

Worst decision ever. This procedure was a complete waste of money and time. The surgeon was incompetent, and the results are nothing like what I expected. I'm in more pain now than before, and my recovery has been a nightmare. Save yourself the trouble and avoid this at all costs.

Exceptional care from a fantastic medical team

I've never encountered a single issue throughout my interactions with this medical practice, whether during booking or my visits. My recent consultations with Dr Mahoney and Dr Neuberg were exceptional, as both physicians demonstrated remarkable dedication well beyond their professional obligations. My gratitude towards them is immense. The reception staff are wonderfully helpful, and the Surgery Manager is equally impressive. Additionally, Jenny, the secretary, consistently provides outstanding support. I deeply appreciate the compassion shown to me, and this kindness will always be remembered.

Terrible service and dangerous medical negligence

The reception team displayed an exceptionally unwelcoming attitude, both during phone conversations and in-person interactions, consistently seeming motivated to dismiss patients quickly. The physician repeatedly mishandled my medical documentation and erroneously recommended dose increases when a reduction was actually appropriate. Their conduct was thoroughly unprofessional and potentially compromised patient safety. Some general practitioners at this facility are clearly not delivering value commensurate with their compensation.

Fantastic local healthcare with caring professionals

The staff at Park View Surgery have consistently provided me with exceptional care. Their team is truly delightful.

Terrible customer service at this medical practice

Unprofessional staff at this medical practice, with the surgery manager displaying extremely inappropriate behavior. They aggressively confronted patients in the waiting area, publicly announcing personal medical information and threatening to refuse treatment. Their communication is hostile, hanging up on callers or rudely dismissing them before their stated business hours. The lack of basic customer service and respect led me to ultimately seek care elsewhere, and I'm relieved I made that decision!

Terrible service ruined my medical experience

The absolute bottom of the barrel surgical experience in Loughborough Completely unsuitable for any patient Scheduling process is an utter waste of energy The medical professionals are genuinely excellent. However, the appointment mechanism and front desk personnel persistently repeat the same monotonous question about your symptoms. Apart from that administrative frustration, the doctors themselves are truly outstanding.

Frustrating experience with unhelpful medical reception staff

I attempted to schedule an appointment and was met with an incredibly frustrating experience. After enduring a lengthy wait to connect with a receptionist, my call was abruptly terminated almost immediately after I began discussing my appointment needs. The reason for this sudden disconnection remains unclear, potentially indicating technical difficulties or staff issues. This was particularly distressing given that I was seeking medical attention while feeling quite unwell. While I cannot comment on the quality of their actual medical services, this initial interaction was extremely poor and did not inspire confidence in the practice.

Compassionate doctors at park view medical center

Some folks fail to recognize that medical professionals endure incredibly lengthy shifts, and in most medical procedures, occasional complications can arise. If issues emerge, they communicate transparently, and people should demonstrate more empathy, understanding that their job isn't straightforward. If anyone displays a confrontational attitude, they might risk not receiving proper care. I'm absolutely thrilled with the physicians at Park View; they genuinely go above and beyond in providing exceptional treatment. I sincerely hope we never lose this medical practice.

Fantastic care, frustrating phone booking system

The healthcare provided by this facility is top-notch, but their scheduling process is incredibly frustrating. I've spent nearly half an hour attempting to book an appointment, and each time I'm met with a persistent "line busy" message that prevents me from connecting.

Dedicated doctors provide exceptional care and support

Disheartened by the negative feedback, our family has had an exceptional experience. These professionals excel at their job. If people would take the time to comprehend the challenges and constraints they face, and recognize that they can't perform magic, perhaps there would be more understanding. The physicians are completely committed, of excellent caliber, transparent, and represent a diverse team!

Terrible service from unfriendly medical receptionists

Utterly dismal attitudes from the front desk staff, likely due to their low pay. These receptionists should focus on being welcoming and courteous instead of acting like they're somehow superior. You're simply desk workers, not VIPs. If they would actually pay attention to performing their basic receptionist duties properly, they might avoid making careless errors and then attempting to shift blame onto patients, rather than acknowledging their own incompetence and subpar service.