Park View Surgery
Poor! (22 reviews)
Poor! (22 reviews)
Feedback reveals significant inconsistency in service quality across the practice. Reception experience emerges as a primary concern, with multiple patients reporting unprofessional and dismissive communication from front desk staff, particularly during phone interactions. Appointment access presents ongoing challenges, with patients describing difficulty securing bookings and one instance of cancellation without prior notification. The waiting area becomes uncomfortably crowded during peak times, and phone line availability remains problematic.
Clinical care experiences vary considerably. Some patients report inadequate health assessments and lack of thorough initial evaluations, whilst others praise responsive service, effective medication management, and continuity of care. Communication during consultations has been questioned by several patients, with concerns raised about dismissive attitudes and insufficient explanation of treatment approaches.
Positive feedback highlights welcoming reception, courteous staff interactions, and professional clinical care from certain practitioners. Patients commend seamless appointment scheduling, efficient prescription management, and collaborative working with external services. However, these positive experiences appear concentrated among a subset of the patient population, whilst systemic issues with reception professionalism and appointment access persist across multiple reviews.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Feedback reveals significant inconsistency in service quality across the practice. Reception experience emerges as a primary concern, with multiple patients reporting unprofessional and dismissive communication from front desk staff, particularly during phone interactions. Appointment access presents ongoing challenges, with patients describing difficulty securing bookings and one instance of cancellation without prior notification. The waiting area becomes uncomfortably crowded during peak times, and phone line availability remains problematic.
Clinical care experiences vary considerably. Some patients report inadequate health assessments and lack of thorough initial evaluations, whilst others praise responsive service, effective medication management, and continuity of care. Communication during consultations has been questioned by several patients, with concerns raised about dismissive attitudes and insufficient explanation of treatment approaches.
Positive feedback highlights welcoming reception, courteous staff interactions, and professional clinical care from certain practitioners. Patients commend seamless appointment scheduling, efficient prescription management, and collaborative working with external services. However, these positive experiences appear concentrated among a subset of the patient population, whilst systemic issues with reception professionalism and appointment access persist across multiple reviews.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Stephen L.
8 years ago
Poor!
Disappointing first visit with minimal medical attention
I've only had one medical consultation since signing up, and the physician simply prescribed medication without conducting any comprehensive health assessment. They didn't even measure my basic vital signs like temperature. I had expected that new patients would automatically receive a thorough initial health evaluation. The sole positive aspect is the clinic's convenient proximity.
Natasha X.
9 years ago
Average!
Terrible service and unprofessional medical practice
Meant to start operations at 8:00, yet here I am at 8:23 finding their phone lines are inexplicably inactive with zero notification. I require urgent medical attention as recommended by the Emergency Department, but they seem completely indifferent. Since Dr. Clayton's departure and the turnover in reception staff, the entire practice has descended into chaos. The young receptionist displays a contemptuous attitude towards patients, with her demeanor and communication skills being equally appalling. She appears more preoccupied with her appearance than providing basic customer service, and her inability to manage incoming calls is astounding. I am seriously contemplating transferring my medical care to another practice.