Parkfield Medical Centre

Disappointing medical centre with limited appointment availability

The front desk staff are cordial, but that's where the positives end. I'm perpetually redirected to alternative facilities due to a lack of available slots - it defeats the purpose of being registered with a medical practice if you're consistently sent elsewhere. The overall service quality is subpar, with Dr. Owais being the sole physician who appears genuinely committed to patient care (my whole family now exclusively schedules with him, though a practice shouldn't rely on the efforts of a single competent doctor). It seems that, like many healthcare centers, this surgery hasn't fully recovered its operational effectiveness in the post-Covid landscape.

Terrible service from nhs medical centre nightmare

Terrible service. Attempted to redirect me to another medical facility, then claimed they hadn't. Subsequently informed me no appointments were available and they'd "consult the doctor". Another frustrating (though expected) encounter with the NHS. My advice: document all phone conversations to maintain evidence of referral attempts.

Exceptional care from dedicated medical professionals

Excellent product and customer care. While the NHS might benefit from additional funding, which would require borrowing or increased taxation by MP Rachel Reeves, the medical team led by Dr. Anil Budh-Raja demonstrates exceptional dedication to patient support and goes above and beyond in their service.

Caring professionals who go above and beyond

I consistently go above and beyond to visit my children when they're unwell. The team demonstrates incredible care and responsiveness. Special kudos to the exceptional reception personnel who truly stand out!!!

Fantastic staff make this surgery a patient's dream

I must emphasize that in my personal encounters, I've never experienced any scheduling difficulties at this medical practice. Moreover, the receptionists Stella and Mandy are consistently exceptional, always demonstrating an incredible willingness to assist and providing outstanding support.

Worst doctor ever unprofessional and completely careless

I consulted Dr. Anil Budh Raja and found him to be entirely unprofessional and negligent in patient care. Throughout my appointment, he had me sitting idle while he was occupied with typing other patients' documents, taking phone consultations, scheduling appointments, and handling various administrative tasks. Even during the brief moments he acknowledged my presence, he spent barely 10 seconds interacting with me before returning to his screen and phone. His attitude towards patients desperately needs improvement. As I attempted to describe my medical concerns, he appeared completely disinterested and dismissive, ultimately just prescribing medications without genuine engagement. I can confidently say I've never encountered such an unprofessional medical consultation before - truly a unique and disappointing experience. I'm allocating 2 stars solely because the reception staff were courteous and I did ultimately receive my prescriptions.

Exceptional care and compassion at this medical practice

I've visited this practice a few times now, and each appointment has been exceptional. The front desk staff are incredibly courteous, friendly, and efficient. Healthcare Assistant K. Byrne was particularly compassionate and took great care to thoroughly address all of my questions and worries before concluding our consultation. The physicians are equally supportive and attentive, with my most recent doctor taking time to walk me through my blood test results in detail and explain their significance. Despite some negative feedback I've seen from others, I firmly believe this is among the finest general practitioner offices I've ever encountered.

Amazing healthcare service with caring staff

Ever since becoming a patient at this medical practice, I'm immensely grateful to the front desk staff and the doctors. I've consistently received appointments and find that regardless of my medical concerns, they are either promptly addressed or actively being managed. While I recognize that healthcare experiences can vary widely, I can confidently say this is the most exceptional medical practice I've encountered. Sure, it can get crowded - what doctor's office isn't? But the staff members are consistently courteous and genuinely committed to providing the best possible assistance.

Worst medical center ever avoid at all costs

It's an absolutely dreadful medical facility. Getting an appointment is a complete nightmare. Call 25 times, and you'll be repeatedly told that securing a doctor's consultation is simply unattainable! There are zero available slots! Constantly! Regardless of the time of year! Obtaining a self-certificate is equally impossible! They constantly seek ways to reject patients! It's absolutely appalling! The staff's attitude is repulsive. Every single interaction feels like an emotionally draining ordeal (

Broken neck nightmare with incompetent medical professionals

I'm dealing with a neck injury, and the medical care has been abysmal. The first physician barely examined me, the second didn't examine me at all, and the third used sophisticated language to suggest my injury was fabricated. My medical records have been problematic. When I attempted to speak with the manager, he called me back and hung up mid-explanation about his professional failures. He then called again 10 minutes later. Subsequently, a mental health home visit team contacted me, to whom I emphasized that my injury was being deliberately overlooked. Dr. Budh-rajah repeatedly claimed I had a muscle spasm, and when I corrected him, he continued to insist on his diagnosis. Despite my clear explanation, he remained obstinate. Most alarmingly, he shared my personal information with an unauthorized third party. I strongly recommend patients record their appointments, as doctors can easily fabricate information for financial gain. Dr. Budh-rajah even claimed the neck has no bones, and when challenged, he denied making such a statement. Fortunately, I have evidence. The NHS's healthcare advertising appears fundamentally misleading. I have meticulously documented my entire broken neck journey. This has now escalated to a legal matter, where individuals will be held personally accountable, beyond their professional titles and medical credentials. Remarkably, this isn't even the worst medical experience I've encountered. I've clearly articulated my injury and the documented negligence I've experienced.

Smooth sailing at the medical practice

The staff at the front desk were welcoming and supportive. I've encountered absolutely no issues with this medical facility. Appreciate all the assistance provided.

Disappointing healthcare with unhelpful front desk staff

Unhelpful front desk staff and a complete absence of female doctors, which is particularly problematic for patients who might feel more comfortable with a woman physician. The practice seems insensitive to patient needs.