Parklands Medical Practice

Reception staff made booking straightforward and easy

I am very grateful for the outstanding care I have received at this practice. Both routine appointments and urgent matters have been managed with great professionalism, efficiency, and thoughtfulness. The team members are wonderful; I would especially like to recognise the reception staff for their helpfulness, the clinical practitioners for their expertise, and the nursing team for their dedication and professionalism. I am deeply appreciative of the NHS and feel very fortunate to have experienced such excellent care from this practice. The service deserves the highest praise—thank you very much!

Medication orders repeatedly missing from pharmacy requests

I have been attending this practice for many years and over the past several months have experienced ongoing difficulties obtaining my blood pressure medication. Despite regularly discussing this issue with the reception team, I continue to face delays in receiving my prescriptions each month. On multiple occasions, my medication has arrived incomplete, with certain strengths missing from the delivery. While the reception staff and doctor have been helpful and supportive throughout, the repeated problems with medication supply have been frustrating and stressful. It appears there may be issues with how repeat prescriptions are being processed within the practice's pharmacy arrangements, as this pattern has persisted over an extended period despite my attempts to resolve it.

Reception couldn't locate the doctor this morning

The practice at the morning appointment time appeared disorganised, with staff unable to promptly locate the clinician, and subsequently provided inconsistent information throughout the visit. The overall experience suggested the service was not meeting expected standards.

Appointment confirmations weren't honoured by staff

This practice fell short of my expectations. I had to follow up repeatedly regarding a postnatal appointment that was missed, and there were delays with my child's routine immunisations that also required me to chase. When I eventually attended for the immunisations, I was informed there was a time discrepancy. Despite showing evidence of my confirmed appointment details, I was asked to leave and return at a different time than what had been communicated to me. I would not recommend this practice.

Online booking system feels inflexible

I would advise caution when selecting this practice. The appointment system operates exclusively through online booking, and telephone requests are not accommodated regardless of individual circumstances or needs. This approach may not be suitable for all patients.

Long waits due to understaffing issues

Disappointing experience with this practice. I would advise caution before registering here. The staffing levels appear insufficient relative to the patient numbers they accept. It seems the focus is primarily on financial considerations rather than delivering quality care. I would recommend exploring other options.

Impossible to get an appointment here

This practice has been extremely difficult to access for appointments throughout my time as a patient. Despite being registered for over a decade, I consistently struggle to secure a consultation whenever I need one. The experience has been frustrating, and I often feel that obtaining care requires considerable effort. I would recommend considering alternative practices in the local area that may offer better availability.

Reception staff ignored me while on hold

The reception team's manner was unwelcoming and dismissive. When I returned their call promptly, I was placed in a queue despite only a couple of people ahead of me. After waiting for a considerable time, I visited the surgery in person and observed staff engaged in conversation while I remained waiting on the phone line. During this period, a clinician attempted to reach me, but I was unable to take the call. Upon explaining the situation, I was informed that I would need to schedule a fresh appointment rather than continue with the existing one.

Long phone queues make appointments impossible

I've found the service to be quite frustrating. Whenever I attempt to book an appointment by phone, I experience lengthy waiting times before someone responds. Once they do answer, I'm frequently told that all available slots are already taken, even when calling shortly after the practice opens. This pattern seems to occur consistently. I'm regularly directed to contact alternative services instead, which leaves me questioning the value of having a GP practice if appointments are so difficult to obtain.

Couldn't get an appointment when needed

This practice has not met my expectations. I have found the staff to be unwelcoming, and I have experienced significant difficulty in securing appointment slots. I feel that patient care is not prioritised here.

Struggling to get an appointment slot

There are consistently no available appointment slots.

Struggling to book appointments at my practice

It is consistently difficult to obtain an available appointment at this practice.

Struggled to get a prompt appointment

Unable to arrange an appointment with a doctor as directed; was informed by the hospital to contact the practice, though experienced a significant wait of approximately a week before being able to secure a consultation.

Receptionist refused to help when unwell

Deeply Unsatisfactory Experience I have been a patient at this practice for many years, but the standard of care has deteriorated significantly. When I was experiencing serious health concerns that were impacting my respiratory condition, I was unable to secure a timely appointment or receive adequate support. The reception staff directed me to alternative services instead. I find it disheartening that I cannot depend on my regular medical practice for the assistance I need. This experience has left me feeling let down by the level of service provided.

Phone lines keep cutting off mid-call

Individuals are experiencing difficulties with various health concerns, which is being compounded by extended waiting times on the telephone followed by unexpected call disconnections. The practice should review its call data to determine how frequently patients experience dropped calls, as this may be intensifying their existing anxiety or distress. I attempted to reach the practice twice this morning and both calls were terminated just as they were answered. The reasons for this are unclear. Additionally, I was attempting to follow up on a previous call made the day before, during which I was assured someone would contact me back, but this did not occur. The practice would benefit from giving greater consideration to patient feedback and concerns.

Phone lines constantly unavailable and frustrating

Absolutely appalling experience with this practice. I would not feel comfortable recommending this surgery to any of my family members. The telephone service is extremely poor - calls go unanswered consistently, and I have serious concerns about accessibility. A medical practice handling patient care should be far more responsive than this. The overall standard of service falls well short of what should be expected. I could elaborate further on my concerns, but frankly this practice does not deserve even a single star rating.

Phone queue wait left me frustrated

I have been extremely disappointed with my experience at this practice. I waited in the phone queue for an extended period trying to obtain my test results, which was frustrating. On another occasion, I witnessed an elderly patient struggling to carry her shopping up the stairs when a lift was available but not being used, and no staff member offered assistance. I felt compelled to help her myself. The overall level of service and consideration for patients has left me feeling quite concerned about the standards at this surgery.

Practice followed up promptly after hospital visit

I would like to praise the practice for delivering an excellent standard of care. Straightforward health concerns are managed promptly and effectively. When a more significant health matter developed requiring emergency department attendance, the practice demonstrated proactive follow-up by contacting me and arranging an assessment appointment. I was subsequently referred to specialist services and seen within a short timeframe. The overall experience has been exceptional.

Receptionists make phone access nearly impossible

The majority of the clinical staff I have encountered have been excellent. Unfortunately, the front desk team appears to underperform in comparison. While I recognise it is a demanding role, reaching someone by telephone proves consistently difficult. The experience is frustrating, with extended waiting times on calls that sometimes disconnect without resolution. Even straightforward requests, such as arranging prescriptions, require considerable effort to complete.

Impossible to get an appointment here

This practice has significant issues with availability. Getting an appointment is extremely difficult, and the booking system is very poor.