Parklands Medical Practice

Prescription requests repeatedly delayed and forgotten

I have made considerable efforts to remain patient with this practice and have given them numerous opportunities to improve, yet problems continue to arise. I submitted a document relating to my prescription five days ago, followed up on its progress, and was informed that it would be reviewed on Friday. However, Friday passed without any communication, and the practice is now closed. I find myself without access to my medication once again. I feel the practice operates inefficiently with unclear processes and unrealistic timescales for completing tasks. The only reason I continue attending is due to the convenient location between my home and workplace, otherwise I would seriously consider changing practices. That said, I have found the nursing staff to be approachable and have had positive interactions with some of the clinical team.

Phone queue left me waiting without answers

Disappointing experience at the practice. When I called, I was initially fourth in the queue, but after ten minutes the line dropped and I moved to first position. However, I then waited approximately twenty-five minutes while remaining first in the queue without anyone answering. This was frustrating and felt like poor service management.

Reception staff didn't listen to my concerns

The reception staff member could benefit from improved listening skills when interacting with patients.

Quick appointments and staff who genuinely care

I've never experienced a doctors surgery that was so excellent and efficient. I'm particularly grateful to the healthcare professional who supported me through a challenging period and ensured I received comprehensive care. The entire team is wonderfully friendly and it's clear they genuinely strive to assist their patients.

Practice refused help and suggested private care

The practice appeared dismissive of patient concerns and suggested exploring alternative care options rather than providing assistance. There seems to be a lack of engagement with NHS services, which is disappointing. The interactions felt unhelpful and unwelcoming, leaving me without the support I needed. It appears I will need to manage my ongoing difficulties independently while observing that appointment slots remain underutilised.

Receptionist helped sort medical records request quickly

Called in today with a couple of questions regarding travel and access to my medical records, and the receptionist was most helpful in assisting with my request for access to documentation, which was promptly provided. Nothing was too much trouble. Thank you.

Reception staff made me feel genuinely welcome

POSITIVE EXPERIENCE TODAY. When someone is worried about their health, sometimes what matters most at the initial contact is having a receptionist who makes that person feel valued rather than burdensome. I'm not aware of the identities of the staff members who were working at the front desk this morning, but these two individuals were exceptionally supportive to an older visitor, communicated courteously with everyone they encountered and demonstrated excellent teamwork. This contributes significantly to creating a welcoming environment in the waiting area, helping patients feel calmer and more at ease as they prepare for their appointment. Thank you, team members. Your dedication to providing quality service is truly commendable.

Staff didn't listen to my concerns properly

This practice has not met my expectations. I have found the level of support from most team members to be disappointing, and the assistance provided has been limited. I wish I had chosen a different surgery initially, but given that I am currently managing several ongoing health concerns, switching practices at this time would be difficult.

Long waits, diagnosis without treatment offered

It takes an extended period to secure appointment slots, and upon receiving a diagnosis, treatment options have not been forthcoming. I have been experiencing the same symptoms for over a week, and whilst the condition has been identified, no therapeutic intervention has been provided. Once I obtain my medication, I intend to switch to a different practice.

Reception refused to pass on urgent message to doctor

I'm giving the reception staff at this surgery 1 star. I contacted the surgery after receiving concerning results from a recent test. The receptionist declined to pass on a message to a clinician requesting a callback, despite me being visibly upset. They were unhelpful and responded with comments like "I'm not sure what you want me to do?" and "no one will be calling you to discuss any results" as there were no available appointments. I explained that the results were concerning and that I needed to speak with someone to help ease my worries. The receptionist was already aware of the nature of my concern, having previously asked me to clarify the issue when I first rang—which seemed unnecessary given they later stated no appointments were available anyway. As I became increasingly distressed, I was simply told to complete a form and that someone would contact me following the bank holiday period. The receptionist then sent me a text message containing a helpline number, which felt inappropriate given the context of our conversation. Clear improvements in staff training would be beneficial.

Waited days for a callback

I contacted my GP practice to arrange an appointment. The receptionist indicated that a doctor would call me back when they had availability. However, three days have passed without receiving a callback. By the time they do get in touch, the issue will likely have resolved itself or become significantly worse.

Long wait times and difficult to book appointments

I had a very negative experience at this practice. I felt the staff were unwelcoming and unhelpful, and I struggled to secure appointments when needed. I would not recommend registering here.

Phone queue kept cutting me off repeatedly

I experienced repeated disconnections when attempting to reach the practice by telephone, with calls being terminated before I could speak with anyone. This occurred multiple times during my attempts to contact the surgery. The reception staff interactions left me feeling frustrated, as though my concerns were not being taken seriously. Overall, this has been the most disappointing service experience I have encountered at a medical practice, and I am quite dissatisfied with how my calls were handled.

Impossible to reach reception during pregnancy

I would give a lower rating if possible. I was unable to secure appointments on two separate occasions, once for myself and once for my family member. I was directed to use the online system for remote consultations instead. I am still awaiting a callback from a clinician regarding these two matters from several months prior. More recently, I have been attempting to arrange a vaccination appointment for several weeks without success. I continue to experience difficulties reaching reception staff and my calls keep disconnecting, which is extremely frustrating. Given my current stage of pregnancy and the time-sensitive nature of this vaccination, I am concerned that delays may result in my newborn being at risk before the procedure can be completed.

Reception staff weren't helpful when calling in

I have experienced rudeness from certain members of the reception team. On occasions, I have observed reception staff appearing distracted by personal phone use rather than attending to incoming calls. Additionally, I have noticed that the phone system disconnects callers after a brief wait, which is frustrating after having already spent considerable time trying to reach the practice.

Left without medication for days

I had a very negative experience when my child was left without necessary medication for several days. I was extremely disappointed with the level of care provided and would not recommend this practice to others.

Long phone queues and inconsistent callback promises

I had a very frustrating experience with the service today. When I called early this morning, I was informed after a considerable wait that I would receive a callback from a clinician at some point during the day. My partner, who presented with similar concerns, received the same message. However, I was subsequently notified via text that a specialist would contact me the following day instead. The expected call from the clinician never materialised. When I attempted to call back later in the evening, I experienced another lengthy hold time before the connection was unexpectedly disconnected. I found the overall experience disappointing and concerning given the circumstances.

Long phone queues and unresponsive reception staff

I spent 25 minutes attempting to reach the practice by telephone. My position in the queue progressed from sixth to first, yet the line continued to ring without answer. I eventually drove to the surgery in person. Upon arrival, I observed staff members engaged in other activities while the phones remained unanswered, despite my call still being connected. I found this experience deeply frustrating. On a previous occasion, I had to make numerous unsuccessful attempts to contact the practice. I feel this situation requires urgent attention and improvement.

Impossible to get appointments, prescription errors throughout

I would recommend reconsidering this practice. We have experienced significant difficulties accessing in-person appointments at this location. When attempting to use the online consultation service, we were informed that the booking had been made at an incorrect branch. There have been recurring issues with prescription management; we have since arranged for medications to be delivered to our home, though a recent prescription was directed to a pharmacy at a different location than expected. My husband has been experiencing considerable discomfort, and the clinical team relied on test results from several years prior rather than conducting updated assessments. I required urgent medical attention for a spinal condition and ultimately attended accident and emergency for treatment; a clinician contacted me approximately one week afterwards. Overall, the standard of care has been disappointing and we have decided to seek alternative healthcare provision.

Phone appointments take over a week to book

An unsatisfactory experience with the service. The practice operates exclusively through telephone consultations, yet appointments are frequently unavailable for extended periods. When I attempted to book today, I was informed that all slots were occupied despite being advised by another healthcare service to contact the practice urgently on Monday. Additionally, the practice has instructed patients via written communication not to call on Mondays, which seems impractical given that illness does not follow a schedule. The reception and telephone staff appeared unhelpful and unprofessional in their manner.