Parkside Family Practice

Compassionate care through challenging healthcare journey

It's simple to critique an overwhelmed service that faces constant pressure and is arguably subjected to disrespectful treatment from diverse individuals. Throughout the past four years, my personal interactions have been remarkably positive. I've consistently received helpful guidance and support, been scheduled promptly, and experienced thorough follow-up care. Naturally, no system can operate flawlessly all the time, and I recognize these are human lives at stake, where waiting for a loved one's treatment makes every moment feel endless. Perhaps some critics have unrealistic expectations or are attempting to circumvent established protocols, then unfairly projecting their frustrations in their reviews. Ultimately, we should approach this with empathy and understanding: they are genuinely striving to do their absolute best.

Exceptional service from caring parkside medical staff

I've consistently had a positive experience with Parkside, and today was no exception. A wonderfully helpful receptionist went out of her way to assist me with a prescription problem that wasn't even their responsibility. Carla demonstrated exceptional customer service and compassion, successfully resolving my urgent medical prescription situation. Her dedication and support were truly appreciated. Thank you, Carla. X

Friendly service from helpful receptionist rihanna

Had a pleasant interaction with the front desk staff member, Rihanna. She addressed my query promptly and professionally. Appreciate the excellent service.

Terrible customer service nightmare from hell

Spent an entire hour attempting to connect with customer service, and their phone lines remain completely unresponsive.

Compassionate care during my cancer journey

Throughout my interactions, the personnel, particularly those at the front desk, consistently demonstrated exceptional support. Following my cancer diagnosis, every time I contacted the medical practice, the staff who answered the phone extended remarkable compassion and understanding.

Terrible medical service causing serious patient distress

I've been battling a persistent cough and fever for five weeks, and each time I contact the clinic, the receptionists simply recommend over-the-counter pain medication from the pharmacy. As a diabetic patient, I'm struggling to breathe and am now forced to sleep sitting upright, which is extremely uncomfortable. I'm completely at a loss and seriously considering going to the Emergency Department because the receptionists seem to believe they have the medical expertise to diagnose and treat me via phone, without reviewing my medical history or even listening to my symptoms. I'm strongly considering filing a complaint with medical regulatory authorities to ensure other patients don't experience the same negligent treatment I've endured due to the staff's apparent lack of awareness. It's deeply concerning that these receptionists are dispensing medical advice without properly understanding patients' conditions, especially for those with chronic illnesses, potentially risking serious health complications. Multiple times, my calls have been abruptly disconnected after waiting nearly an hour, which is incredibly frustrating. This situation is completely unacceptable. The clinic must develop better patient care strategies and take immediate steps to prevent potential harm to vulnerable patients.

Great service despite low online ratings

The staff here are consistently supportive, whether you're communicating via phone or face-to-face, and they always stick to scheduled appointment times. My entire family has been patients here for an extended period, and we've experienced nothing but smooth interactions. I find it puzzling that their online ratings are unexpectedly low.

Terrible customer service from an arrogant representative

The most unpleasant individual I've encountered is this woman who comes across as incredibly haughty. She's seeking a communication course to learn how to interact with others, and this isn't her first attempt at addressing her social shortcomings.

Quick and efficient travel vaccine document service

I needed my travel vaccine documentation quickly, and Diane at the front desk went above and beyond. She swiftly processed my request and sent the paperwork to my email almost immediately after our conversation. Truly excellent service :)

Unprofessional paramedic ruined my medical experience

I'm breaking my silence to caution others about Steve Hazard, a paramedic whose unprofessional conduct left me deeply disturbed. He failed to even offer a basic introduction and proceeded to document disparaging and unwarranted remarks in my medical records. This encounter has completely undermined my confidence in seeking medical care. The rest of the staff at the practice are compassionate and treat patients with dignity, which makes his behavior even more egregious. Truly unacceptable.

Terrible service led to dangerous medical misdiagnosis

Utterly reprehensible conduct. Their interpersonal abilities are practically nonexistent. Scheduled a consultation, then unexpectedly ended up in the emergency room after being assured I was perfectly healthy.

Terrible service that ruined my entire experience

Terrible employees who are not only useless but also incredibly condescending. Avoid this place at all costs.

Terrible customer service at this medical clinic

For the past week, I've been attempting to schedule a doctor's appointment through daily phone calls and two in-person visits, but to no avail. Each receptionist I've encountered either dismisses my requests with laughter or shows complete indifference. Their standard response is that they're fully booked and suggest I try again tomorrow. The staff's attitude is incredibly unprofessional and disrespectful!! I'd like to specifically call out the receptionist on Wednesday, March 6th at 11:30 am, who blatantly lied to me during my visit. In summary, the clinic's customer service, particularly at the reception, is absolutely unacceptable.

Terrible service and unhelpful medical staff

This morning I attempted to schedule an appointment, and after enduring a 30-minute wait on hold, I was met with an unhelpful receptionist who dismissively informed me they were completely booked and suggested I call back tomorrow at 8am. Seriously? This is now the second consecutive day I've struggled to secure an appointment! It genuinely seems like the staff at this medical practice have absolutely no concern for patient needs.

Horrible customer service from unhelpful medical staff

The most discourteous front desk staff I've ever dealt with... You follow their instruction to call at the designated time, and they offer zero assistance, simply redirecting you to dial 111 because they claim no appointment slots are available. I've never experienced such abysmal customer service!

Professional service from a caring representative

I appreciate Steve Hazard's attentive and professional approach to addressing my concerns and following up with me.

Terrible service and unhelpful medical staff

I recently had a frustrating experience when my partner tried to schedule a medical consultation. After enduring a lengthy 30-minute wait on hold, he was met with an unhelpful and dismissive receptionist. Instead of providing proper guidance, she curtly suggested he visit a pharmacy for advice about his health concern. Her casual and inappropriate language, such as using "cool" in a professional setting, came across as extremely unprofessional. When my partner attempted to explain his symptoms in detail, the receptionist was unaccommodating and ultimately only offered a phone consultation, flatly stating that no doctor would see him in person.

Terrible service ruined my medication experience

The receptionist displayed an incredibly dismissive attitude, causing significant frustration. After nine long days of runaround, I was finally able to obtain my medication, with staff repeatedly deflecting responsibility and suggesting I contact the NHS 111 service instead of addressing my concerns directly.

Incompetent receptionists ruin an otherwise great practice

In absolute truth, the problem lies with the receptionists. I was dealing with a critical medical condition requiring immediate attention, but the receptionist insisted she wasn't "medically trained" to diagnose me. When I explained my shoulder pain and its potential connection to my primary concern, she completely dismissed my issue and suggested I "get physiotherapy". After considerable debate, she finally used her minimal cognitive resources to schedule an appointment with a duty doctor. I filed a formal complaint with Leaza (practice manager), who defended the receptionist by stating she wasn't a "medically trained professional". What's amusing is that I never sought the receptionist's diagnosis, merely attempting to communicate my symptoms to a genuine medical expert. Leaza claimed the physio recommendation was "just a suggestion", which is comical because I never requested unsolicited advice from an unqualified individual. Honestly, the intellectual capacity of many receptionists is shockingly low. During a urine sample submission, one receptionist claimed I didn't have enough urine and demanded I transfer it to a differently shaped container. The sample pots were identical in volume, so I simply poured the same urine into the alternative container. The receptionist then patronizingly congratulated me, seemingly believing I was intellectually challenged, when in reality, the opposite was true. The medical professionals here are exceptional and absolutely blameless. Whenever I've encountered an issue, they've been consistently supportive and thorough. Dr Thilo and Louise have primarily managed my care, always maintaining utmost professionalism. Louise even postponed her lunch to address my concerns personally, despite her demanding schedule. Recently, Dr Khalid and Dr Brock were equally impressive - compassionate, efficient, and committed to providing precisely the help I required.

Terrible first impression at this business location

Unhelpful and discourteous front desk staff made my entire check-in experience unpleasant. The person greeting guests seemed disinterested and irritable, creating an immediately negative first impression of the establishment.