Parkside Family Practice

Frustrating and unhelpful medical service nightmare

It genuinely seems like this Surgery lacks compassion and attentiveness. Attempting to schedule an appointment is incredibly challenging, with staff routinely redirecting patients to dial 111. When you're simply trying to get medical care for a child, the process becomes utterly frustrating and genuinely concerning. Our previous medical practice was far more accommodating, and we've only switched because of relocation.

Unprofessional clinic with zero patient care

The entire facility is an absolute farce. Arriving just 7 minutes past the scheduled time, I apologized for my slight delay, only to be met with a receptionist adamant about rescheduling. After pleading, the receptionist reluctantly checked with the doctor, who flatly refused to see me due to the minor tardiness. IT APPEARS THE DOCTORS ARE SIMPLY LOUNGING INSIDE, COMPLETELY INDIFFERENT TO PATIENTS' NEEDS. UTTERLY DISGRACEFUL THAT THEY CANNOT ACCOMMODATE A PATIENT WHO HAS MADE THE EFFORT TO COME IN. I HAVE NEVER ENCOUNTERED SUCH UNPROFESSIONAL AND CALLOUS MEDICAL STAFF IN MY LIFE.

Disappointing medical care and long wait times

Previously a top-notch general practitioner's office. Now completely ineffective. Rude staff with poor attitude. Arrived punctually for scheduled visit, yet still left without seeing the doctor. Booking a nurse consultation requires waiting over a month!

Friendly service and improved medical care at last

The waiting room has undergone a recent makeover, now with improved accessibility, including restroom facilities. Ample parking is available. The staff are incredibly supportive. I was delighted to consult with Dr. Nijram, a new Partner, who was exceptionally attentive, friendly, and genuinely listened to my concerns. There's a sense of hope emerging after the challenging Covid period! Kudos to the entire team.

Worst customer service ever encountered

Navigating their customer service line feels like an eternity, with wait times that seem to stretch across generations before finally reaching a live representative.

Frustrating healthcare experience with poor communication

They unexpectedly dropped me from their patient roster after misplacing my documentation. I only discovered this after initiating contact via email, and then was required to resubmit proof of my residential location within their service area. The processing of a straightforward referral dragged on for an excessive period, with zero communication despite my numerous attempts to follow up. Given that I work full-time during business hours, I cannot easily drop by in person and simply require a responsive healthcare service. At this point, I'm seriously questioning whether I want to continue as a patient here. I've only visited twice in the past ten years and certainly didn't anticipate experiencing such an inconvenient and frustrating ordeal.

Worst customer service ever with disrespectful receptionist

Linda at the front desk displays an appalling attitude. She seems to be the discourteous staff member that everyone has been criticizing. It's deeply concerning how intimidating she might be for people seeking assistance, especially those who could be feeling uncertain or anxious. Her demeanor is marked by cutting sarcasm, a complete lack of engagement, and an overwhelming sense of indifference.

Terrible customer service that wasted my time

Absolutely dreadful experience with their customer support. Spent an excruciating 40 minutes on hold with zero assistance, and their phone lines seem perpetually jammed. Completely unacceptable service that wastes customers' time.

Terrible service and unprofessional staff nightmare

Scheduling a visit to this place is an absolute nightmare! They desperately need to improve their staff and replace the discourteous front desk employee, Karen, who clearly lacks the necessary skills for customer interaction.

Speedy and helpful medical support when needed

Received an immediate in-person consultation on the very day I phoned, with exceptional, welcoming assistance from the front desk staff. Much appreciated.

Horrible receptionist ruins patient experience at clinic

The receptionist absolutely deserves to be terminated. Her demeanor is harsh and intolerant. Her interactions with patients are completely unacceptable. If she has no interest in addressing patient inquiries, she should not be working at the front desk. I entered the clinic to seek clarification on a matter. She responded in an extremely off-putting way. When I asked a follow-up question because I remained uncertain, she retorted, "Why so many questions?", "What, another question?" This is not how anyone should be treated in a healthcare setting. It's clear that the quality of this medical practice has significantly deteriorated since she began working here.

Frustrating receptionist ruins healthcare experience

By the time you reach call number 141, you might encounter a receptionist who appears disinterested and dismissive, talking over you with a patronizing attitude. On multiple occasions, I've dealt with the same receptionist who sounds burnt out and seems to believe she knows more about diagnosis than the actual doctor. I had missed a telephone call from the doctor. When I returned the call to explain I had just missed it, they coldly stated that I would need to schedule another appointment since the doctor had already called twice. While I understand the general rule, these calls were back-to-back within the same minute. The doctor I was seeing was only available on Mondays and Wednesdays. Since it was Wednesday, I was forced to wait until the following Monday to speak with her. I've started avoiding appointments to prevent interacting with this receptionist, as her demeanor makes me incredibly anxious, almost as if she thinks I'm fabricating my concerns.

Worst customer service experience ever

Attempting to reach customer service by phone is a nightmare, and if you miraculously manage to connect, the receptionists treat you with condescension, speaking to you as if you were an incompetent child who shouldn't even be making the call.

Terrible service and frustrating phone experience

The phone lines are perpetually congested, making it impossible to get through. I attempted to call at 7:59 PM, and there's absolutely no hold queue in place. An automated message abruptly announces the surgery is closed. I dialed repeatedly—109 times in total. The receptionist's demeanor is shockingly unprofessional, displaying a complete lack of empathy and warmth.

Rude staff make medical visit uncomfortable and stressful

The front desk staff seriously need to work on their interpersonal skills and learn how to communicate with patients in a professional and courteous manner.

Terrible service and zero communication

Always swamped on the phone line

Terrible service with endless wait and excuses

Your call is practically guaranteed to be dropped after cooling your heels for three-quarters of an hour. Every inefficiency is conveniently masked by the COVID excuse. We can freely visit supermarkets and pharmacies, yet the GP's stance remains frustratingly rigid.

Terrible service and unhelpful reception staff

I attempted to call the establishment 20 times during the morning, but the phone was constantly engaged. I eventually went to the reception desk. The receptionist was incredibly unprofessional and confrontational, even questioning why I hadn't called earlier. This staff member desperately requires proper customer service training and needs to learn basic courtesy If a zero-star rating were possible, they would absolutely not merit even a single star

Dangerous negligence puts vulnerable child at risk

If zero stars were an option, I'd choose that. Where to begin? A vulnerable child left unprotected due to their horrific record-keeping? Receiving seven-year-old documentation "for verification" regarding medication? No investigation into these serious oversights? Claiming "no record" of severe allergies present since infancy (when the child is now 13)? Dismissing his condition as "mild asthma" despite being a 12-week premature baby with multiple potentially fatal respiratory complications? Their front desk staff are not just uninformed but aggressively ignorant, actively accusing patients of fabricating information when asked about official services like NHS apps or teenage vaccinations. Want a medical appointment? Prepare to be interrogated - unless you're willing to divulge intimate personal details, you won't get seen. Avoid this practice unless you want to be completely disregarded, marginalized, and left anxious without any support. And the GP? She'd probably demand a pregnancy test from a patient with a severed limb. At the first opportunity, I'm leaving this place. It's astonishing they're permitted to continue operating.

Terrible service that wastes my precious time

Absolutely dreadful service, their communication is abysmal. Constantly getting a busy signal, and the entire process drags on for more than an hour. Completely unacceptable and frustrating 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻