Parkside Family Practice
Poor! (50 reviews)
Poor! (50 reviews)
Feedback reveals a stark divide in patient experience, with medical professionals consistently praised for their supportive and attentive care, while reception services present significant challenges. Patients frequently report difficulties accessing the practice by phone, with congested lines and extended wait times creating substantial barriers to booking appointments. When contact is established, reception experience varies considerably, with some patients describing courteous and helpful assistance, whilst others report dismissive, unprofessional, and disrespectful communication from front desk staff. Long waiting periods for appointments, rigid policies around late arrivals, and perceived lack of responsiveness to patient needs feature prominently across feedback. Several patients describe feeling anxious or discouraged from seeking care due to reception interactions. Conversely, those who successfully accessed appointments and medical consultations frequently commend the welcoming atmosphere, professional assistance, and genuine compassion demonstrated by clinical staff and certain reception team members. The practice environment has seen recent improvements including enhanced accessibility features, though organisational challenges around appointment availability and phone access remain persistent concerns requiring attention.
Patients also highlight inconsistency in service quality, with some reporting smooth booking experiences and prompt consultations, whilst others describe bureaucratic obstacles, poor communication regarding referrals, and staff who appear dismissive of patient concerns. A minority of reviews note exceptional individual staff members who went beyond standard service expectations. The overall pattern suggests the practice has capable medical professionals and some dedicated support staff, but systemic issues with phone access, appointment availability, and reception training are significantly impacting patient confidence and willingness to engage with the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reveals a stark divide in patient experience, with medical professionals consistently praised for their supportive and attentive care, while reception services present significant challenges. Patients frequently report difficulties accessing the practice by phone, with congested lines and extended wait times creating substantial barriers to booking appointments. When contact is established, reception experience varies considerably, with some patients describing courteous and helpful assistance, whilst others report dismissive, unprofessional, and disrespectful communication from front desk staff. Long waiting periods for appointments, rigid policies around late arrivals, and perceived lack of responsiveness to patient needs feature prominently across feedback. Several patients describe feeling anxious or discouraged from seeking care due to reception interactions. Conversely, those who successfully accessed appointments and medical consultations frequently commend the welcoming atmosphere, professional assistance, and genuine compassion demonstrated by clinical staff and certain reception team members. The practice environment has seen recent improvements including enhanced accessibility features, though organisational challenges around appointment availability and phone access remain persistent concerns requiring attention.
Patients also highlight inconsistency in service quality, with some reporting smooth booking experiences and prompt consultations, whilst others describe bureaucratic obstacles, poor communication regarding referrals, and staff who appear dismissive of patient concerns. A minority of reviews note exceptional individual staff members who went beyond standard service expectations. The overall pattern suggests the practice has capable medical professionals and some dedicated support staff, but systemic issues with phone access, appointment availability, and reception training are significantly impacting patient confidence and willingness to engage with the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Eimer E.
5 years ago
Great!
Friendly receptionists make healthcare experience smooth
I've interacted with several receptionists for different matters, and in comparison to other medical practices I've visited, the staff here are exceptionally pleasant and have consistently provided genuine assistance.
Andreea B.
5 years ago
Bad!
Terrible service and impossible to book appointment
Attempting to schedule an appointment has been a nightmare for hours, with their phone lines constantly engaged! If you have any medical concerns unrelated to Covid, you might as well give up hope and prepare for the worst! Completely worthless!
Jane T.
5 years ago
Bad!
Terrible service during pandemic health crisis
It's incredibly frustrating to get through! The service is unbelievably poor. I understand we're dealing with a pandemic, but this is completely unacceptable. People still suffer from other medical conditions besides Covid, and this level of inaccessibility is simply outrageous.
Kevin M.
5 years ago
Excellent!
Great service from a top-notch team
The staff consistently demonstrate a welcoming demeanor, offer excellent assistance, and handle tasks with remarkable professionalism.
Rohanne K.
6 years ago
Average!
Great care from doctors, receptionist needs improvement
Medical professionals here are truly exceptional, incredibly supportive, and appear to sincerely demonstrate genuine compassion. The front desk staff, however, present a contrasting experience! While most are quite accommodating, there's one particularly hostile employee at the Green Road location whose consistently abrasive demeanor never ceases to astonish me with its sheer unpleasantness.
Yazmin A.
6 years ago
Poor!
Fantastic care, but frustrating front desk experience
Excellent medical professionals, but the front desk staff will definitely spike your stress levels! It's incredibly frustrating how challenging it is to reach them via telephone!
Miss S.
7 years ago
Bad!
Worst medical experience ever terrible healthcare
Dismissive and patronizing front desk staff who delight in nitpicking trivial matters and seem to enjoy prolonging your wait for an appointment while you're suffering. The physicians are equally underwhelming, requiring patients to essentially diagnose themselves and dictate their own referral process. You'll need to come armed with extensive medical knowledge just to navigate a basic consultation at this practice.
Artist D.
7 years ago
Excellent!
Exceptional care that makes doctor visits a joy
The staff at this medical center are truly exceptional. The entire team radiates warmth and professionalism, with impeccable timing that makes every visit smooth. Marcia deserves special recognition for her outstanding care during my appointments, consistently creating an atmosphere that puts me completely at ease. It's remarkable that I now actually look forward to medical visits - something I never thought possible. Parkside Family Practice genuinely embodies the welcoming spirit suggested by its name. My sincere appreciation goes out to the entire team. =)
Jason W.
7 years ago
Excellent!
Smooth sailing through my medical procedure
Exceptional medical procedure with incredibly supportive and caring personnel
Hasan R.
8 years ago
Bad!
Terrible service and complete waste of time
Zero stars deserved. Total time-wasting experience. Today, I arrived 10 minutes late for my son's appointment, and they outright rejected seeing him. Typically, we end up waiting over 20 minutes, and they never even offer an apology.