Parkside Medical Centre

Mixed feelings but mostly positive healthcare experience

Not sure why people are complaining? Ordering medication via the internet is incredibly straightforward and typically processed within two days or less. The team is generally attentive, approachable, and supportive. Securing an appointment can be challenging unless you dial precisely at 8am, but that's pretty standard for a publicly funded healthcare system with limited resources. I imagine this experience is consistent across the nation.

Stellar doctors and nurses marred by reception staff

After residing in the neighborhood for approximately a year and a half, I've had occasion to seek assistance from this medical facility. The physicians are top-notch, the nursing staff is equally impressive, and the online inquiry secretary is remarkably helpful. The sole drawback is the front desk personnel; candidly, it's likely just a couple of individuals who diminish the otherwise stellar reputation of this practice. These particular receptionists come across as disinterested and borderline discourteous.

Worst medical experience ever with terrible doctor

After reading other reviews, I'm relieved to find I'm not alone in believing this surgical practice is completely ridiculous. Their scheduling is consistently behind, phone communication is painfully slow, the front desk staff are incredibly discourteous and ineffective, and Dr. Minney's demeanor is absolutely intolerable. He is simply an extremely disrespectful, unhelpful, and indifferent professional. I sincerely hope that eventually someone will step up and address these serious issues!

Terrible healthcare service puts lives at risk

My mother suffers from severe hypertension. The nurse promised a doctor would contact us. It's been three weeks and still no call. She's meant to consult a liver specialist every half-year, but over 12 months have passed with no appointment. The staff are discourteous. The physician is ineffective. This is a terrible healthcare facility. Since relocating to the medical centre, the quality of care has consistently deteriorated.

Terrible service and zero medical support

Absolutely useless service. My son urgently needed medical attention, but I was informed the next available appointment was in two weeks. No assistance was provided, no offer to consult a doctor or arrange an urgent call. Then my 4-year-old daughter developed a severe eczema outbreak. When I arrived late and explained she didn't want to come, they simply rescheduled me for another appointment in two weeks. I pleaded for someone to speak with the doctor about our situation, but was flatly told to wait for the next appointment. The outbreak was clearly visible on her face, yet they showed no concern. They didn't even attempt to help me obtain a repeat prescription. The receptionist was completely unhelpful and seemed indifferent to our medical needs.

Frustrating healthcare delays hurt patient's medical journey

This recurring issue is becoming frustrating: the physician commits to making a referral but fails to follow through. Today, I contacted the surgical office to inquire about my pending clinic appointment, only to discover that no referral was ever submitted. Nearly four weeks have elapsed, and my medical condition has deteriorated, yet the receptionist's casual response was simply that "She will need to remind the doctor to send the referral"! As I've previously noted, this is not an isolated incident with this particular medical practice.

Terrible healthcare leaving grandson suffering and neglected

Terrible medical procedure. My grandson suffers from persistent respiratory issues that frequently result in overnight hospital stays. He's unable to secure a consultation with a doctor, as they consistently redirect him to a nurse. Incredibly lazy physicians and an ineffective healthcare system.

Frustrated patient seeks better medical care now

Searching for a new medical practice due to ongoing frustration. It's impossible to schedule a timely appointment when feeling unwell - who can predict illness two weeks in advance? The so-called "Patient Navigators" (essentially receptionists) seem completely clueless, consistently fail to listen, and make patients feel like an inconvenience. This entire experience has been absolutely terrible.