Parkside Medical Centre

Compassionate care that truly makes a difference

The staff here are welcoming and approachable. Excellent group of professionals. The physicians are attentive and take care of what needs to be done. I appreciate the assistance I received recently!

Unprofessional receptionist ruins medical center experience

Christina, the receptionist, displays a shocking lack of professionalism. When patients approach her, she remains disengaged, wearing her airpods and engaged in conversation. When she eventually acknowledges them, her demeanor is dismissive and sarcastic. Even more appalling, after patients depart, she mockingly discusses them with her conversation partner, laughing and making disparaging remarks. Her behavior is completely unacceptable. Despite the medical centre's superficial responses to reviews, suggesting they take concerns seriously, Christina continues to work there after 12 years, demonstrating a complete disregard for basic customer service and respect.

Friendly staff made my stay truly memorable

Phenomenal front desk assistance and thoroughly impressed by the team's performance. Continue maintaining this high standard of service.

Terrible medical service that lacks professionalism

Utterly unprofessional, giving the impression that medical staff lack any semblance of competence. I persistently attempt to schedule a consultation, only to be dismissed via telephone! And summarily informed that I'm in good health, despite my obvious distress. Moreover, their scheduling process is laughably inadequate, with vague doctor callbacks and no specified timeframe. The entire experience is nothing short of absurd.

Terrible healthcare experience at worst gp surgery ever

I'm thoroughly frustrated with this completely ineffective GP surgery. They show zero concern for their patients' well-being. Twice I've attempted to schedule an appointment, but their website and app are completely non-functional. When I tried to book an appointment regarding my mental health, they made it clear that I'm not a priority to them. Their complete lack of compassion and basic service is appalling.

Amazing care and compassion from parkside team

The Parkside staff consistently collaborate seamlessly to deliver top-notch service and patient care. Their exceptional politeness and commitment to keeping me informed throughout my diagnostic process are truly remarkable. I consider this medical centre to be among the finest I've ever visited, and I wouldn't dream of seeking healthcare elsewhere.

Terrible experience with dangerous medical facility

This surgical practice is completely unacceptable and needs a total overhaul with new leadership immediately. I strongly advise against anyone considering treatment here.

Compassionate doctor who truly listens and cares

I am sharing my experience following a phone consultation with Dr. Kamara, whom I consider among the most empathetic and perceptive physicians at the clinic. Throughout our discussion, he offered profound guidance that genuinely showcased his professional competence and careful attention to my medical situation. Dr. Kamara exhibited extraordinary interpersonal skills, establishing an environment where I could openly share my health concerns without experiencing any anxiety or embarrassment. He emphasized that no question is insignificant in his practice, a perspective I deeply respect. His systematic medical approach became apparent as he meticulously collected my symptoms and carefully investigated the potential underlying health issue. Previously, other healthcare professionals might have casually prescribed pain relief and dismissed my symptoms as typical viral infections. In contrast, Dr. Kamara diligently pursued comprehensive diagnostic procedures, initiating a blood test that ultimately uncovered a vitamin deficiency responsible for my physical discomfort. This approach highlights the critical need for physicians to recognize that seemingly routine symptoms can mask more serious medical conditions requiring thorough investigation. I deeply value Dr. Kamara's composed temperament and his ability to provide expert advice rooted in extensive medical knowledge. I sincerely hope he continues his medical career and potentially transitions into academic teaching, sharing his profound insights and professional methodology with upcoming medical professionals, as he genuinely embodies a passionate commitment to healthcare. Congratulations to Parkside Medical for having such an exceptional physician on their team!

Reliable healthcare with friendly parkside professionals

I've been a long-time patient at Parkside and have witnessed numerous enhancements in their service quality over time. Every interaction, from the front desk to the medical professionals, has consistently been a positive experience for me. While I've encountered persistent technical difficulties with their mobile application across my devices, these issues haven't compromised the exceptional care I receive. Actually, I find myself preferring direct communication with their incredibly supportive reception staff over attempting to use the problematic app.

Compassionate doctor who truly understands patient needs

Dr. Zahra is hands down the most exceptional healthcare provider I've encountered. As someone with a disability, I found her incredibly compassionate and attentive. She genuinely listened to my concerns and conducted comprehensive tests that I had been desperately seeking for a decade. The level of support I received from her was truly remarkable. Dr. Zahra, I sincerely wish you continued success in your medical career. Gratefully, Hussain Imam

Compassionate care for non-english speaking patients

The staff at this medical center have been incredibly accommodating regarding my mother's communication challenges. Since she doesn't speak or understand English and struggles with technology, navigating their app would have been impossible for her. However, when I emailed them explaining her circumstances, they promptly processed her prescription, which we could collect within a week. I'm truly grateful to the Parkside medical team for making medication pickup so straightforward and stress-free for our family.

Frustrating experience with medical centre communication

I deliberated before writing this review to share my experience with seeking medical advice from this centre. As someone who rarely visits the GP due to generally good health, I was unprepared for the anxiety of trying to schedule an appointment to discuss my concerning hospital test results. Navigating the medical system without a healthcare background is incredibly stressful, especially when facing potentially serious health issues. The Evergreen app was unfamiliar to me, and I would have preferred speaking directly with a receptionist. However, she directed me to use the app instead, leaving me uncertain about whether I booked the appointment correctly. While I recognize the receptionist likely handles numerous calls daily, I simply wanted reassurance about scheduling the right type of appointment. During my hospital visit, I learned I might be facing a potentially life-threatening condition based on my blood work. My GP received the referral letter and attempted to contact me, but my teaching job prevents me from answering phone calls during work hours, as mobile phones are not permitted in classrooms. I feel like a worried patient desperately seeking medical guidance. As someone who rarely needs medical attention, I'm unsure if these communication challenges are typical of modern healthcare or specific to this centre. My hope is that I can successfully use the Evergreen app or find a more accessible GP practice. I'm simply seeking the support and clarity needed to address my health concerns.

Efficient and caring medical practice despite challenges

I've had a positive encounter with this medical practice. While some staff members can come across as abrupt, I wouldn't describe them as discourteous. Scheduling appointments is more straightforward compared to other clinics, and I appreciate their digital triage system (though phone bookings remain an option). I've consulted with various healthcare professionals and found each interaction to be satisfactory. The challenges encountered, such as delayed consultations, are common across general practices due to systemic underfunding and impractical scheduling within the NHS. I would certainly endorse this surgery.

Terrible support and customer service nightmare

Signed up recently and can confidently say their customer support is absolutely terrible.

Nightmare medical centre with impossible appointment system

If you're searching for the most subpar medical facility in London, Parkside Medical Centre would undoubtedly top the list. Their refusal to implement an improved telephone triage and appointment system is appalling, and they've now resorted to using the Evergreen App as a means to restrict patient access to medical care. All appointments are supposedly booked through the app at 8am, but at that time, no appointments are actually available, and they persistently refuse to answer phone calls. This morning, I relentlessly called 54 times between 7:58 and 8:07, briefly feeling hopeful when the phone rang twice, yet the reception staff still managed to avoid answering (the line remained perpetually engaged with no call waiting option). When eventually connected, they will undoubtedly claim no appointments are available, as is their standard practice. Steer clear of this practice! Without a doubt, they represent the most inadequate GP service in Southwark.

Great doctor with consistent care

I'm quite content with this general practitioner's medical services, and throughout my experience, I've encountered no issues whatsoever.

Worst experience ever at this terrible place

Terrible customer experience 👎 extremely discourteous employees. You'd be more comfortable receiving medical care at a hospital than dealing with this place.

Frustrating health service with zero accessibility

It's futile to have a general practitioner if scheduling a consultation is impossible. Completely worthless.

Terrible service and unprofessional staff nightmare

Hands down the most unprofessional medical office I've encountered, with staff displaying extremely discourteous behavior, and the front desk personnel are particularly unbearable.

Dangerous medical negligence destroying elderly patients health

Appalling medical treatment. A series of critical errors that have drastically compromised my elderly father's well-being. And the problems persist... The dedicated community nurse has wasted her limited time today (which should have been devoted to caring for vulnerable patients) sending emails, making calls about his prescription - she even personally visited the pharmacy attempting to resolve the issue. I will be re-engaging the ombudsman, as they previously "investigated themselves" after the last set of documented failures I reported! This healthcare provider deserves to be shut down! They are actively endangering patient lives!