Parkside Medical Centre

Absolute nightmare with zero redeeming qualities

An absolute nightmare that tops my list of most horrific experiences ever.

Delightful dining with exceptional service

Delightful cuisine and a truly inviting ambiance. The server was exceptionally friendly and attentive.

Patients unite to demand better healthcare services

As taxpaying citizens, we have the collective power to confront this GP directly, voicing our concerns and inquiries about their services in a public forum. By organizing a demonstration, we can compel the GP to take our grievances seriously and provide meaningful responses to address our issues.

Terrible service with impossible appointment scheduling

Completely unacceptable service. Getting an appointment is nearly impossible, with waiting times stretching to 2-3 weeks minimum. You're forced to call at 8 AM sharp for same-day availability, and even then, securing a spot is like winning the lottery - pure chance. Steer clear of this place at all costs.

Worst medical service ever terrible communication

This medical facility is utterly frustrating. Their communication is nonexistent - attempts to reach them by phone are futile, and getting an actual conversation with a physician seems impossible. The lack of accessibility is incredibly problematic and makes receiving care extremely difficult.

Worst medical experience ever in my life

I'm being exceptionally generous by even awarding this medical practice a single star. The operation of this surgery is fundamentally broken, and to compound the problem, securing an appointment with a general practitioner is practically impossible! This situation is utterly unacceptable, especially in the United Kingdom! I'm completely bewildered how such an establishment can maintain its status as a legitimate healthcare provider and continue operating. Numerous patients have already voiced their frustrations about the staff's unprofessional behavior, so I won't belabor the point. Nevertheless, I firmly believe patients must unite and formally report this facility to ensure its closure and prevent further substandard medical treatment.

Terrible service and attitude from this medical practice

If a contest were held for the most subpar general practitioner in the United Kingdom, this practice would undoubtedly clinch the top spot. The administrative operations and their appallingly unprofessional treatment of patients desperately require significant overhaul. I genuinely cannot comprehend how this medical practice continues to maintain its operational status.

Worst medical experience ever terrible customer service

Getting a medical consultation here is an absolute nightmare. You'll wait nearly 72 hours just to potentially schedule an appointment, and even then, there's no guarantee. More likely, you'll be dismissed as dishonest and told to attempt again in the upcoming week. They consistently have convenient explanations like malfunctioning communication systems or insufficient personnel. My sincere recommendation: steer clear of this medical practice.

Worst customer service ever, completely unacceptable

Is there anything more aggravating than repeatedly dialing 322 times, only to finally reach someone who dismisses you with "Sorry, no more appointments today, come back tomorrow at 8AM"? I wasted countless attempts between 8AM and 9AM, getting absolutely nowhere, and squandering precious time in the process. With just two doctors available for the entire day, one can't help but wonder: What exactly are we paying all these taxes for?

Terrible gb with unhelpful staff and no appointments

The most terrible general practice I've ever encountered. Securing an appointment is impossible - I've been attempting to call every morning for a fortnight, and the phone line is perpetually engaged. The reception staff are incredibly discourteous and completely unhelpful. I even arrived at the practice at 8:00 AM specifically to book an appointment, and was told a doctor would telephone me. I waited by my phone all day, yet never received any call. When I rang back the following morning, I was rudely informed that my call hadn't connected, which I know is untrue. I cannot comprehend why this practice remains operational when patients are forced to resort to emergency services for issues they should be addressing. I'm extremely frustrated and advise anyone against registering here - it's essentially like having no general practice at all, as you'll never receive any meaningful assistance.

Worst medical care ever terrible service nightmare

The most incompetent medical practice I've ever encountered, barely deserving the title of "GP surgery". The front desk personnel are discourteous and utterly hopeless at providing basic customer support. I arrived with plantar fasciitis and received the ludicrous suggestion to wear Nike Air Max shoes - what a complete farce! Stay well away from this absolute disaster of a healthcare facility!

Terrible service and worst customer experience ever

Steer clear of this absolute disaster... a terrible establishment where I encountered the most disrespectful treatment from Valerie. It's evident they're getting away with their poor service, given the numerous complaints they've received. They show zero concern for customer satisfaction. I've never in my life come across such incredibly unprofessional individuals. I'd rate them lower than zero if I could, but one star is the minimum I can give.

Negligent care put my child's health at risk

For half a year, I persistently sought medical attention for my child, but was consistently turned away. We ultimately landed in the emergency department due to a critical health issue that arose from being denied treatment and lacking a proper referral. I am preparing to file a formal complaint against this clinic. This is undoubtedly the most incompetent GP practice, and I will be switching providers as soon as possible.

Terrible service and empty promises at clinic

Every time it's terrible - they're unresponsive until 8:15 am and consistently claim they're completely booked, yet when you actually arrive, the place is deserted. They consistently fabricate excuses, and now they've conveniently got the pandemic as another justification for their poor service.

Worst gp ever with terrible service and attitude

0 RATING.. ABSOLUTELY UNDESERVING OF EVEN A SINGLE STAR!! This GP practice in Southwark is an absolute nightmare. The receptionist, Henna, is incredibly unprofessional and dishonest, consistently fabricating excuses about appointment availability and refusing to facilitate communication with doctors. She falsely claims patients cannot use the "patient access" app for prescription renewals. As a patient dealing with thyroid issues, I've encountered nothing but obstacles when attempting to book appointments via phone or app, with staff consistently claiming slots are unavailable. Despite running out of critical medication, they're forcing me to wait an absurd two weeks PLUS for an emergency appointment - a situation I've been struggling with for nearly TWO MONTHS!!! I cannot stress enough how strongly I advise against choosing this practice. Steer clear at all costs. The only reason I'm registered here is because my previous excellent GP closed down. I genuinely feel sympathy for other patients trapped with this so-called "healthcare" provider. You would be far better off finding an alternative GP or seeking help at A&E. This facility is so incompetent that it genuinely deserves to be shut down permanently!!!

Terrible service that left me feeling hopeless

These people are completely heartless and uncaring, showing zero compassion. Absolutely the most terrible experience I've ever encountered 😭😭😭 Terrible beyond words, would never recommend 👎👎👎👎

Terrible service and impossible to book appointments

Every time they suggest calling at 8, it's impossible to get through because the phone lines are constantly jammed, and even when you finally connect, there are zero available appointment slots. This isn't even my own doctor's practice, but my partner's, and the whole situation is absolutely appalling! We're consistently forced to resort to the accident and emergency department instead.

Terrible medical practice with unhelpful and dishonest staff

The staff were incredibly discourteous, brazenly fabricating claims about booking times that contradicted their own website. They instructed me to call at 8am, but the phone line was perpetually engaged. Despite the clinic appearing almost empty with no apparent rush, their phone remained unresponsive. It's clear they have zero intention of providing genuine assistance. Securing a GP appointment seems virtually impossible. I'm left questioning the purpose of their receptionist, who seemingly exists only to redirect patients with unhelpful and misleading instructions. Their service is utterly deplorable, falling far short of the basic support one would expect from a healthcare facility. I strongly advise against dealing with them, as you'll encounter nothing but frustration and exasperation.

Terrible service when my baby needs urgent care

I've been attempting to contact the office since early morning, but the phone line remains unresponsive. It's impossible to schedule an urgent consultation for my 11-month-old who is unwell. Why is the phone line inactive during its stated operational hours? This is a recurring issue that has happened multiple times. The situation is incredibly frustrating and appears unprofessional. I'm genuinely perplexed why the NHS hasn't addressed these persistent communication problems.

Frustrating appointment booking system wastes my time

I want to express my extremely frustrating experience with their appointment scheduling system. It's impossible to secure a same-day morning visit by walking in, leaving phone booking as the only option. The line is supposedly open at 8am, but each attempt reveals it's mysteriously inactive, not just busy. I've tried calling at 7:59am and get a message about the line opening at 8am, yet at 8am precisely, no one answers. Today, I made 20 consecutive calls between 8:00 and 8:35, and when finally connected, I was told all appointments were gone. The line was overwhelmed, and I'm clearly not alone in this struggle. The receptionist even admitted experiencing similar issues at her own clinic, which I find completely unprofessional. Her response doesn't address why this consistently happens since they changed their booking system. A busy line explanation is unacceptable, especially since this has been a recurring problem every single time I attempt to schedule an appointment. I'm giving one star only because the review platform requires it, but truthfully, I would give zero stars if possible.